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Author: James Comey Publisher: Flatiron Books ISBN: 1250192463 Category : Biography & Autobiography Languages : en Pages : 303
Book Description
#1 New York Times Bestseller now in paperback with new material The inspiration for The Comey Rule, the Showtime limited series starring Jeff Daniels premiering September 2020 In his book, former FBI director James Comey shares his never-before-told experiences from some of the highest-stakes situations of his career in the past two decades of American government, exploring what good, ethical leadership looks like, and how it drives sound decisions. His journey provides an unprecedented entry into the corridors of power, and a remarkable lesson in what makes an effective leader. Mr. Comey served as director of the FBI from 2013 to 2017, appointed to the post by President Barack Obama. He previously served as U.S. attorney for the Southern District of New York, and the U.S. deputy attorney general in the administration of President George W. Bush. From prosecuting the Mafia and Martha Stewart to helping change the Bush administration's policies on torture and electronic surveillance, overseeing the Hillary Clinton e-mail investigation as well as ties between the Trump campaign and Russia, Comey has been involved in some of the most consequential cases and policies of recent history.
Author: James Comey Publisher: Flatiron Books ISBN: 1250192463 Category : Biography & Autobiography Languages : en Pages : 303
Book Description
#1 New York Times Bestseller now in paperback with new material The inspiration for The Comey Rule, the Showtime limited series starring Jeff Daniels premiering September 2020 In his book, former FBI director James Comey shares his never-before-told experiences from some of the highest-stakes situations of his career in the past two decades of American government, exploring what good, ethical leadership looks like, and how it drives sound decisions. His journey provides an unprecedented entry into the corridors of power, and a remarkable lesson in what makes an effective leader. Mr. Comey served as director of the FBI from 2013 to 2017, appointed to the post by President Barack Obama. He previously served as U.S. attorney for the Southern District of New York, and the U.S. deputy attorney general in the administration of President George W. Bush. From prosecuting the Mafia and Martha Stewart to helping change the Bush administration's policies on torture and electronic surveillance, overseeing the Hillary Clinton e-mail investigation as well as ties between the Trump campaign and Russia, Comey has been involved in some of the most consequential cases and policies of recent history.
Author: James Comey Publisher: Flatiron Books ISBN: 1250799139 Category : Political Science Languages : en Pages : 352
Book Description
James Comey, former FBI Director and New York Times bestselling author of A Higher Loyalty, uses his long career in federal law enforcement to explore issues of justice and fairness in the US justice system. James Comey might best be known as the FBI director that Donald Trump fired in 2017, but he’s had a long, varied career in the law and justice system. He knows better than most just what a force for good the US justice system can be, and how far afield it has strayed during the Trump Presidency. In his much-anticipated follow-up to A Higher Loyalty, Comey uses anecdotes and lessons from his career to show how the federal justice system works. From prosecuting mobsters as an Assistant US Attorney in the Southern District of New York in the 1980s to grappling with the legalities of anti-terrorism work as the Deputy Attorney General in the early 2000s to, of course, his tumultuous stint as FBI director beginning in 2013, Comey shows just how essential it is to pursue the primacy of truth for federal law enforcement. Saving Justice is gracefully written and honestly told, a clarion call for a return to fairness and equity in the law.
Author: Bryan Pearson Publisher: Penguin ISBN: 0698138236 Category : Business & Economics Languages : en Pages : 110
Book Description
The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Times bestseller The Loyalty Leap, Bryan Pearson’s customer loyalty approach to marketing has changed the way many organizations use their customer data. Small coffee shops and large corporations have applied the Loyalty Leap principles to effectively deliver mutual value to customers. But many readers have asked the same question: “How can I apply these lessons in a business-to-business context?” While the principles outlined in The Loyalty Leap hold true whether the customer is an individual or a business, the application of the Loyalty Leap steps can vary. While an individual might respond favorably to one sales pitch, a large corporation with a complicated sales chain might respond very differently. Drawing on his own experience and extensive research, Pearson helps B2B marketers avoid the pitfalls of loyalty marketing to businesses. He helps marketers segment their market into small business, large enterprise, and channel marketers, and explains how a customer loyalty plan can be adapted for each segment. Sharing case studies of successful B2B loyalty initiatives from leaders such as American Express, PHX, Teradata and Salesforce.com, he shows that B2B organizations can successfully take The Loyalty Leap. The Loyalty Leap for B2B is a practical guide that will help you cultivate loyalty among your business customers.
Author: Albert O. Hirschman Publisher: Harvard University Press ISBN: 067425449X Category : Business & Economics Languages : en Pages : 180
Book Description
An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”
Author: Bob E. Hayes Publisher: Quality Press ISBN: 0873893190 Category : Business & Economics Languages : en Pages : 433
Book Description
Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compelling evidence that, to grow their business, companies need to look beyond this simple question to efforts on improving the entire customer feedback program (CFP). First, customer loyalty consists of three components, advocacy, purchasing, and retention, each providing unique and useful information regarding future business growth. By measuring these three components of customer loyalty, companies will be better able to manage their customer relationships to maximize growth through new and existing customers. Second, because of the diverse business practices companies can employ with respect to their CFPs, there are hundreds of different ways a company can structure its particular program. Some companies have top executive support for their programs while others do not. Some companies integrate their customer feedback data into their daily business processes while others keep them separate. Some companies use customer feedback results as part of their employee incentive programs while other companies rely on more traditional incentive programs. Still some companies conduct in-depth customer research using their feedback data while others rely on basic reporting of their customer feedback data for their customer insight. But are there critical elements of a customer feedback program that are absolutely necessary for its success? Can a company exclude some elements from its program without adversely impacting its effectiveness? How important are certain components in increasing customer loyalty? This book answers these questions. It is a direct result of the author’s scientific research and professional experience in the field of customer satisfaction and loyalty. This book represents the first scientific study that has tried to identify the best practices of customer feedback programs. Hayes formally collected information from many CFP professionals regarding how they structure their CFPs, and identified specific CFP practices that lead to higher levels of customer loyalty. Additionally, he worked first-hand with employees from Microsoft, Oracle, Harris Stratex Networks, Akamai, and American Express Business Travel in gathering insights and case studies to illustrate how to build a world class CFP. Learn why companies should look beyond the NPS as the ultimate question and learn how to design an effective CFP that will help improve the customer experience, increase customer loyalty, and, ultimately, drive business growth. For those unfamiliar with CFPs, the appendices provide detail on methods used in the main body of the book: a discussion on methods of determining customer requirements (those elements of your business that are important to your customers), a complete discussion on how to write survey questions, and brief discussions on particular statistical analysis methods that can help you understand how customer feedback data are analyzed.
Author: Lanny J. Davis Publisher: Simon and Schuster ISBN: 1501180401 Category : Political Science Languages : en Pages : 240
Book Description
The first comprehensive account that proves that James Comey threw the 2016 election to Donald Trump. “Compelling criticism…lapsed Trump supporters might well open their minds to this attorney’s scholarly, entirely convincing proof of the damage done” (Kirkus Reviews, starred review). During the week of October 24, 2016, Hillary Clinton was decisively ahead of Donald Trump in most polls. Then FBI Director James Comey sent his infamous letter to Congress on October 28, saying the bureau was investigating additional emails, potentially relevant to the Hillary Clinton email case. In The Unmaking of the President 2016, attorney Lanny J. Davis shows how Comey’s misguided announcement—just eleven days before the election—swung a significant number of voters away from Clinton, winning Trump an Electoral College victory—and the presidency. Drawing on sources in the intelligence community and Justice Department, Davis challenges Comey's legal rationale for opening a criminal investigation of Clinton's email practices, questions whether Comey received sufficient Justice Department oversight, and cites the odd clairvoyance of Trump ally Rudolph Giuliani, who publicly predicted an "October surprise." Davis proves state by state, using authoritative polling data, how voter support for Clinton dropped after the Comey letter was made public, especially in key battleground states. Despite so many other issues in the election—Trump’s behavior, the Russian hacking, Clinton's campaign missteps—after the October 28 Comey letter, everything changed. Now Davis proves with raw, indisputable data how Comey’s October letter cost Hillary Clinton the presidency and America turned the course of history in the blink of an eye.
Author: John Bolton Publisher: Simon and Schuster ISBN: 1982148047 Category : Biography & Autobiography Languages : en Pages : 608
Book Description
As President Trump’s National Security Advisor, John Bolton spent many of 453 days in the room where it happened, and the facts speak for themselves. The result is a “scathing and revelatory” (The New Yorker) White House memoir that is the most comprehensive and substantial account of the Trump Administration, and one of the few to date by a top-level official. With almost daily access to the President, John Bolton has produced a precise rendering of his days in and around the Oval Office. What Bolton saw astonished him: a President for whom getting reelected was the only thing that mattered, even if it meant endangering or weakening the nation. “I am hard-pressed to identify any significant Trump decision during my tenure that wasn’t driven by reelection calculations,” he writes. In fact, he argues that the House committed impeachment malpractice by keeping its prosecution focused narrowly on Ukraine when Trump’s Ukraine-like transgressions existed across the full range of his foreign policy—and Bolton documents exactly what those were, and attempts by him and others in the Administration to raise alarms about them. He shows a President addicted to chaos, who embraced our enemies and spurned our friends, and was deeply suspicious of his own government. In Bolton’s telling, all this helped put Trump on the bizarre road to impeachment. “The differences between this presidency and previous ones I had served were stunning,” writes Bolton, who worked for Reagan, Bush 41, and Bush 43. He discovered a President who thought foreign policy is like closing a real estate deal—about personal relationships, made-for-TV showmanship, and advancing his own interests. As a result, the US lost an opportunity to confront its deepening threats, and in cases like China, Russia, Iran, and North Korea ended up in a more vulnerable place. Bolton’s “first tell-all memoir by such a high-ranking official” (The New York Times) starts with his long march to the West Wing as Trump and others woo him for the National Security job. The minute he lands, he has to deal with Syria’s chemical attack on the city of Douma, and the crises after that never stop. As he writes in the opening pages, “If you don’t like turmoil, uncertainty, and risk—all the while being constantly overwhelmed with information, decisions to be made, and sheer amount of work—and enlivened by international and domestic personality and ego conflicts beyond description, try something else.” The turmoil, conflicts, and egos are all there—from the upheaval in Venezuela, to the erratic and manipulative moves of North Korea’s Kim Jong Un, to the showdowns at the G7 summits, the calculated warmongering by Iran, the crazy plan to bring the Taliban to Camp David, and the placating of an authoritarian China that ultimately exposed the world to its lethal lies. But this seasoned public servant also has a great eye for the Washington inside game, and his story is full of wit and wry humor about how he saw it played.
Author: Douglas C. Waller Publisher: Harper Collins ISBN: 0061750638 Category : History Languages : en Pages : 460
Book Description
A Question of Loyalty plunges into the seven-week Washington trial of Gen. William "Billy" Mitchell, the hero of the U.S. Army Air Service during World War I and the man who proved in 1921 that planes could sink a battleship. In 1925 Mitchell was frustrated by the slow pace of aviation development, and he sparked a political firestorm, accusing the army and navy high commands -- and by inference the president -- of treason and criminal negligence in the way they conducted national defense. He was put on trial for insubordination in a spectacular court-martial that became a national obsession during the Roaring Twenties. Uncovering a trove of new letters, diaries, and confidential documents, Douglas Waller captures the drama of the trial and builds a rich and revealing biography of Mitchell.
Author: András Fejérdy Publisher: Central European University Press ISBN: 9633862485 Category : Religion Languages : en Pages : 449
Book Description
The Second Vatican Council is the single most influential event in the 20th century history of the Catholic Church. The book analyzes the relationship between the Council and the "Ostpolitik" of the Vatican through the history of the Hungarian presence at Vatican II. Pope John XXIII, elected in 1958, was a catalyst. The pope thought that his most urgent task was to renew contacts with the Church behind the iron curtain. Hungarian participation at the Council was also made possible by the new, pragmatic model in Hungarian church politics. After the crushing of the 1956 Revolution, churches in Hungary thought that the regime would last and were willing to compromise. Vatican II – in the perspective of Hungary – was not primarily an ecclesial event, but it remained closely joined to the negotiations between the Holy See and the Kádár regime: during the Council Hungary became the experimental laboratory of the Vatican's new eastern policy. Was it a Vatican decision or a Soviet instruction? Fejérdy suggests that it was a decision of the Holy See.
Author: James Comey
Author: James Comey
Author: James Comey
Author: Liu Pin-yen
Author: Bryan Pearson
Author: Albert O. Hirschman
Author: Bob E. Hayes
Author: Lanny J. Davis
Author: John Bolton
Author: Douglas C. Waller
Author: András Fejérdy