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Author: Jason Saul Publisher: Fieldstone Alliance ISBN: 0940069431 Category : Business & Economics Languages : en Pages : 114
Book Description
The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking--and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a "success equation" that helps you measure your organization's performance, how to make sure to measure what matters, how to choose your benchmarking partners--and what you can learn from the "wrong" partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today's market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It's something you can't afford not to do--especially since you can do it for free!
Author: Jason Saul Publisher: Fieldstone Alliance ISBN: 0940069431 Category : Business & Economics Languages : en Pages : 114
Book Description
The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking--and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a "success equation" that helps you measure your organization's performance, how to make sure to measure what matters, how to choose your benchmarking partners--and what you can learn from the "wrong" partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today's market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It's something you can't afford not to do--especially since you can do it for free!
Author: Patricia Keehley Publisher: John Wiley & Sons ISBN: 0470275952 Category : Business & Economics Languages : en Pages : 257
Book Description
The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources. Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems. Praise for Benchmarking in the Public and Nonprofit Sectors "This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies." -W. David Patton, director, Center for Public Policy and Administration, University of Utah
Author: Christine W. Letts Publisher: Wiley ISBN: 9780471174578 Category : Business & Economics Languages : en Pages : 0
Book Description
Nonprofit leaders are beginning to confront the most important unfinished business of their sector. Having invented scores of successful model programs to address virtually every type of social problem or goal, they are discovering that large-scale, sustained impact remains elusive. Today, the only way to get the full benefit of successful programs, however, is for nonprofit leaders to begin building high-performance organizations?nonprofits that are capable of creating sustained, effective impact. That requires reversing decades of under-investment in the capacity of nonprofits. A sector that has been indifferent, if not hostile, to the needs of its organizations, where leaders are forced to manage upstream, against countless obstacles, now needs to apply its ingenuity and passion to the challenge of creating high-performance organizations. Drawing on management techniques used by successful managers in both businesses and nonprofits, High Performance Nonprofit Organizations outlines approaches that nonprofits can use to build their capacity for learning, innovating, ensuring quality, and motivating staff. Illustrated with case studies and examples, the book outlines processes for achieving these goals, including: * human resources management-to attract and develop employees truly in synch with an organization's mission * benchmarking-to identify practices that best meet a nonprofit's needs * responsiveness and quality systems-to continuously review and upgrade quality of service * product development-to tap the talents of every employee to create effective programs The authors argue that these processes?far from corrupting a nonprofit with practices that evolved to make companies more profitable?actually help an organization convert its values and integrity into results for clients and communities. These adaptive capacities help nonprofits deliver on their mission, building the model organization that will make the biggest impact with model programs. High Performance Nonprofit Organizations goes further, laying out an agenda for changing the nonprofit environment, making it more supportive of its managers and more aware of the potential of organizational capacity. The authors assess the special opportunity of several stakeholders-including the nonprofit board, foundations, and the national office of multisite nonprofits?to create a new culture that values organizational performance. For the nonprofit manager trying to build an organization that is truly responsive to its clients and community, High Performance Nonprofit Organizations is an essential review of best practices. For the board member, foundation program officer, or nonprofit leader trying to create sustained impact, it is a provocative challenge to deal with the sector's unfinished business with a new approach.
Author: Theodore H. Poister Publisher: John Wiley & Sons ISBN: 047036517X Category : Business & Economics Languages : en Pages : 315
Book Description
In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25
Author: Theodore H. Poister Publisher: John Wiley & Sons ISBN: 1118958551 Category : Education Languages : en Pages : 568
Book Description
New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.
Author: Ted Hart Publisher: John Wiley & Sons ISBN: 0470637447 Category : Business & Economics Languages : en Pages : 432
Book Description
The essential guide for nonprofits wanting to manage their Internet applications in a coordinated, cost-effective, and efficient manner The rapid onset of increasingly advanced and complex technologies has challenged nonprofits to invest with their sparse resources in attempting, and failing, to keep pace with for-profit companies, with the result that most now cannot compete with new commercial products and commercial applications. Nonprofit Internet Management reveals how current technologies can be utilized in full measure most effectively by nonprofits and addresses how to manage various applications for maximum benefit to internal operations and community service. Covers management models, social networking information, case studies, fundraising strategies, collaboration and coordination examples, and sample communications techniques Includes chapters written by leading Internet professionals In-depth discussion of Website design, technology trends, social networks, managing the organization using online tools, E-governance and board leadership, prospect research and donor modeling, volunteer recruitment and management, mobile technology, stewardship and relationship management, and green technology applications Filled with case studies, Nonprofit Internet Management also includes screenshots, tables, worksheets and checklists. It's an essential resource for every nonprofit organization operating in our modern wired world.
Author: Jonathan B. Imber Publisher: Routledge ISBN: 1351512978 Category : Business & Economics Languages : en Pages : 230
Book Description
At a time when boundaries between the nonprofit, business, and public sectors have grown increasingly confused and contested, this volume by leading experts on nonprofit organizations offers new ideas and frameworks for understanding the terrain that lies between the state and the market. The chapters span a broad range of emerging issues including nonprofit commercialism, sector-bending hybrid organizational forms, increasingly sophisticated nonprofit advocacy activities, newly hatched forms of volunteerism and philanthropy, tensions in public-nonprofit contracting, and new roles for faith-based nonprofits in social provision.Contents include: Peter Frumkin, ""Charity and Philanthropy After September 11th""; Joseph M. Knippenberg, ""Faith, Hype, and Charity: Constitutional Controversies over Charitable Choice""; Leslie Lenkowsky, ""The Bush Administration's Civic Agenda and National Service""; Mark E. Warren, ""What is the Political Role of Nonprofits in a Democracy?""; Steven Rathgeb Smith, ""Government and Nonprofits in the Modern Age: Is Independence Possible?""; Amy L. Sherman, ""Faith in Communities: A Solid Investment""; Stephen V. Monsma, ""Nonprofit and Faith-Based Welfare-to-Work Programs: Government's Partners or Government's Captives?""; Thomas H. Jeavons, ""The Vitality and Independence of Religious Organizations: A Once and Future Trend""; Estelle James, ""Commercialism--Does It Help or Hurt the Nonprofit's Mission?""; J. Gregory Dees and Beth Battle Anderson, ""Sector-Bending: Blurring the Lines Between Nonprofit and For-Profit""; David Reingold, ""Scaling-up National Service in an Era of Performance Measurement and Accountability.""In Search of the Nonprofit Sector will be essential reading for scholars and practitioners interested in the pressing management and policy challenges facing nonprofit organizations today.
Author: Stephen J. Gill Publisher: SAGE ISBN: 141296766X Category : Business & Economics Languages : en Pages : 233
Book Description
Nonprofit organizations are under increasing pressure to demonstrate impact and that the funds raised to operate their organizations are maximized and used effectively. This book demonstrates how to create a culture of learning (intentional learning from reflection and feedback focused on successes and failures) that will lead to ongoing performance measurement and improvement. Because nonprofit organizations rely heavily on volunteers and are focused on mission, not money, it is critical for them to create a culture in which learning is a motivator for change. The book breaks down learning into four levels: individual, team, whole organization and community. Learning at each of these levels is described and then specific tools are presented. The tools are hands-on and practical, which facilitate reflection and feedback.
Author: Paul R. Niven Publisher: John Wiley & Sons ISBN: 1118045262 Category : Business & Economics Languages : en Pages : 389
Book Description
This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.
Author: Michael J. Worth Publisher: SAGE ISBN: 1412994454 Category : Business & Economics Languages : en Pages : 457
Book Description
The Second Edition of Nonprofit Management: Principles and Practice is a comprehensive textbook covering the scope and structure of the nonprofit sector, leadership of nonprofits, managing the nonprofit organization, fundraising, earned income strategies, financial management, nonprofit lobbying and advocacy, managing international and global organizations, and social entrepreneurship. Written specifically for students, this text integrates research, theory, including more than is found in the more prescriptive, practitioner-oriented alternatives. Providing an overview suitable for students enrolled in their first course in the field, the book also includes cases and discussions of advanced issues for those with experience. Key Features - Includes a new chapter on Social Entrepreneurship, which examines the theories behind this concept as well as the successful practices of high-impact nonprofits around the world - Takes a balanced approach to varied perspectives and controversial issues and encompasses traditional concepts as well as new approaches and thinking - Integrates social sciences research, management theory, and practitioner literature - Includes mini-cases to enhance student understanding of the issues involved in real-world situations - Gives students direction on where to go in the literature to learn more through chapter-ending SSuggestions for Further Reading - Includes SQuestions for Discussion at the end of each chapter to help students apply chapter content to actual nonprofit organizations
Author: Jason Saul
Author: Jason Saul
Author: Patricia Keehley
Author: Christine W. Letts
Author: Theodore H. Poister
Author: Theodore H. Poister
Author: Ted Hart
Author: Jonathan B. Imber
Author: Stephen J. Gill
Author: Paul R. Niven
Author: Michael J. Worth