Challenges in Relationship Marketing PDF Download

Author: Per V. Freytag, Kristian Philipsen
Publisher: Academica
ISBN: 9788776758042
Category : Markedsføring-lærebøger
Languages : en
Pages : 216

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Book Description

Author: Thorsten Hennig-Thurau
Publisher: Springer Science & Business Media
ISBN: 3662097451
Category : Business & Economics
Languages : en
Pages : 454

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Book Description
Relationship Marketing provides a comprehensive overview of the fundamentals and important recent developments in this fast-growing field. "This book makes a landmark contribution in assembling some of the best contemporary thinking about relationship marketing illustrated with concrete descriptions of companies in the automobile industry, consumer electronics, public utilities and so on, which are implementing relationship marketing. I highly recommend this to all companies who want to see what their future success will require." PROF. PHILIP KOTLER, NORTHWESTERN UNIVERSITY, ILLINOIS

Author: Naresh K. Malhotra
Publisher: Business Expert Press
ISBN: 1631574345
Category : Business & Economics
Languages : en
Pages : 168

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Book Description
Marketing is arguably amidst a paradigm shift. With the emerging value co-creation perspective, a single transaction can blossom to a process in which the customer and the marketer collaborate (rather than negotiate) for best total value through products, features, delivery terms, maintenance, and financing options for both B2B as well as B2C markets. Marketers increasingly need to develop and maintain long-term, win-win relationships that extend beyond customers, such as those with distributors, dealers, suppliers, competitors and other external influencers. Business executives, marketing students, and those who are interested in learning about the transformative power of relationship marketing and CRM analytics in the business enterprise would highly benefit from reading this book.

Author: Andre Buhler
Publisher: Routledge
ISBN: 1136436162
Category : Business & Economics
Languages : en
Pages : 208

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Book Description
Relationship marketing is an important issue in every business. Knowing the customers and establishing, maintaining and enhancing long-term customer relationships is a key component of long-term business success. Considering that sport is such big business today, it is surprising that this crucial approach to marketing has yet to be fully recognised either in literature or in the sports business itself. Relationship Marketing in Sports aims to fill this void by discussing and reformulating the principles of relationship marketing and by demonstrating how relationship marketing can be successfully applied in practice within a sports context. Written by a unique author team of academic and practitioner experience, the book provides the reader with: the first book to apply the principles of relationship marketing specifically to a sports context case studies from around the world to provide a uniquely global approach applicable worldwide strong pedagogical features including learning outcomes, overviews, discussion questions, glossary, guided reading and web links practical advice for professional, semi-professional and non-professional sporting organisations a companion website providing web links, case studies and PowerPoint slides for lecturers. Relationship Marketing in Sports is crucial reading for both students and professionals alike and marks a turning point in the marketing of sports.

Author: Helen Peck
Publisher: Routledge
ISBN: 1136369031
Category : Business & Economics
Languages : en
Pages : 525

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Book Description
Arranged in 6 sections, this title gives marketing practitioners and students critical examples of best practice from a variety of companies. Alongside 'Relationship Marketing: bringing quality, customer service and marketing together' and 'Relationship Marketing for Competitive Advantage: winning and keeping customers' this new title provides readers with insights into marketing in the 21st century.

Author: Francesco Ciampi
Publisher: Firenze University Press
ISBN: 8864530592
Category : Business
Languages : en
Pages : 610

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Book Description

Author: Atul Parvatiyar
Publisher: SAGE Publications
ISBN: 1506320619
Category : Business & Economics
Languages : en
Pages : 508

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Book Description
As businesses increasingly stress the importance of cooperation and collaboration with suppliers and customers, relationship marketing is emerging as the `core' of all marketing activity. In recent years, there has been an explosive growth in business and academic interest in relationship marketing, yet no comprehensive book has been available to present key concepts, theories, and applications. The editors of this volume have assembled an authoritative and global cast of chapter contributors and crafted a volume that will become the seminal, founding work in this growing field. Their approach is eclectic, including a broad coverage of topics, diverse theoretical and conceptual paradigms, and global viewpoints.

Author: Park Thaichon
Publisher: Routledge
ISBN: 1000205495
Category : Business & Economics
Languages : en
Pages : 162

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Book Description
Relationship marketing builds and maintains long-term relationships with customers through value creation and delivery. This book examines the key principles of relationship marketing and online relationship marketing. It looks at three main areas of relationship marketing as understanding relationship marketing and the continuum, the drivers and scope of relationship marketing, and how organisations should restructure for successful relationship marketing in the digital context. The book also addresses the opportunities and challenges associated with the implementation of relationship marketing in various types of organisation and suggests different effective relationship-building strategies and techniques for successful customer relationship management.

Author: Hakan Kapucu
Publisher: IJOPEC PUBLICATION
ISBN: 1912503743
Category : Business & Economics
Languages : en
Pages : 187

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Book Description
The motivation of this book is the need for understanding the new challenges in business world, commercial or social organizations have to face some challenges such as compe- tition, economic burden, innovation, change, ethics, customer loyalty, satisfaction and so- cial responsibility. These modern challenges bring new opportunities for any organization, besides some threats. The most important way to become a developed country is to have a competitive industry in today’s global world. The other issue is also an innovation which is es- pecially considered by commercial organizations. They are finding innovative ways of making their existence in the world. On the other hand, change is an inevitable fact for any business in today’s fast-moving competitive environment. In addition, customer loyalty became as a remarkable research topic. Nevertheless, satisfaction is one of the newest challenges that means measuring how happy workers and consumers are with their working environment and life. In addition to this, nowadays, businesses started to use digital human resources sys- tems for performing human resource functions. By the way, in recent years, consumption has begun to be examined as a social process that satisfies the psychological needs such as crea- ting and presenting the self, identifying the status or social class, building relationships with others, influencing people in the environment or admiring oneself and proving themselves.

Author: Martin Christopher
Publisher: Routledge
ISBN: 1136368965
Category : Business & Economics
Languages : en
Pages : 264

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Book Description
Relationship Marketing: Creating Stakeholder Value extends the analysis of the change in the marketing rationale from a crude concern for increased market share to a strategy aimed at creating long-term profitable relationships with targeted customers. Offering a cutting edge vision of relationship marketing, Relationship Marketing: Creating Stakeholder Value is a seminal text for all students and managers in the field. With new up-to-date case materials and examples of best practice, the book covers all the stakeholder markets - employees, suppliers, influencers, customers and consumers - for which the relationship approach is critical. It also provides crucial advice on how to develop, integrate and implement the various strands of a successful relationship strategy.