Communication, Emotions and Well-Being in Emotionally Charged Workers PDF Download

Author: Vicente Javier Prado-Gascó
Publisher: Frontiers Media SA
ISBN: 2889749673
Category : Science
Languages : en
Pages : 137

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Author: Vincent R. Waldron
Publisher: John Wiley & Sons
ISBN: 0745680682
Category : Social Science
Languages : en
Pages : 265

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Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.

Author: Roy L. Payne
Publisher: John Wiley & Sons
ISBN: 047084938X
Category : Psychology
Languages : en
Pages : 374

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In this book, the authors provide up-to-date thinking and research on the broad range of emotional experience in working environments with particular attention to the causes of emotional change, the consequences of emotional experience for individuals and their organisations, and the implications for effective strategies for managing individuals (including oneself) and organisations. * Offers systematic coverage of the latest concepts of emotion and methods for research in organisations * Includes scientific understanding and critique of the field as well as implications for organisational practice.

Author: Alicia Grandey
Publisher: Routledge
ISBN: 1136232583
Category : Psychology
Languages : en
Pages : 340

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Book Description
This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Author: María del Carmen Pérez-Fuentes
Publisher: Frontiers Media SA
ISBN: 2889743586
Category : Science
Languages : en
Pages : 192

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Author: Pamela L. Perrewe
Publisher: Emerald Group Publishing
ISBN: 178190586X
Category : Psychology
Languages : en
Pages : 336

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This volume focuses on the role of emotion and emotion regulation in job stress and well-being featuring a number of high-calibre scholars. It provides both an academic and a military perspective on this topic.

Author: Ronald H. Humphrey
Publisher: Emerald Group Publishing
ISBN: 1801172005
Category : Business & Economics
Languages : en
Pages : 320

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Book Description
The chapters in this volume of Research on Emotion in Organizations book show how negative emotions at work can be intense, and can be due to feelings of failure, rejection, job insecurity, negative feedback, stressful work demands, role conflict, unethical supervisor behaviours, and poor coping strategies.

Author: Dirk Lindebaum
Publisher: Edward Elgar Publishing
ISBN: 1786434881
Category : Business & Economics
Languages : en
Pages :

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Book Description
Despite how much we know about emotion, Social Functions of Emotion and Talking About Emotion at Work uniquely examines the utility of emotion in organizations against the ways in which both individuals and groups talk about them. Drawing on psychological and sociological research, this book provides groundbreaking insights for understanding how emotions are used in the workplace.Bringing together contributions from leading emotion researchers, this book features chapters focusing on 10 emotion, ranging from awe to shame. Through its exploration of the ways each emotion functions in relation to how we talk about them, this book injects fresh theoretical and practical momentum into how our discussions of workplace emotion can affect how emotional events are appraised over time and place. This, in turn influences the causes, expressions, and consequences of emotions in the workplace.With its novel approach, this book will be an invaluable tool for academics researching emotion, as well as postgraduate students working in the social sciences seeking reference material on emotion. HR managers and general readers seeking greater insight into emotions at work will also find this book to be a useful tool.

Author: Rob B. Briner
Publisher: Psychology Press
ISBN: 9780863779916
Category : Emotions
Languages : en
Pages : 180

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Author: Sruthi. S, Dr.Pragya Singh ,Er. Yogendra Kumar
Publisher: Nitya Publications
ISBN: 9391669093
Category : Business & Economics
Languages : en
Pages : 286

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