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Author: David Streatfield Publisher: Facet Publishing ISBN: 1856048128 Category : Language Arts & Disciplines Languages : en Pages : 289
Book Description
Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. Key topics include: • The demand for evidence • Getting to grips with impact • The research base of this work • Putting the impact into planning • Getting things clear: objectives • Success criteria and impact indicators: how you know you are making a difference • Making things happen: activities and process indicators • Thinking about evidence • Gathering and interpreting evidence • Taking stock, setting targets and development planning • Doing national or international evaluation • Where do we go from here? Readership: Practising library and information service managers and policy makers in the field. LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally and people engaged in professional education in the field such as lecturers or students.
Author: David Streatfield Publisher: Facet Publishing ISBN: 1856048128 Category : Language Arts & Disciplines Languages : en Pages : 289
Book Description
Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. Key topics include: • The demand for evidence • Getting to grips with impact • The research base of this work • Putting the impact into planning • Getting things clear: objectives • Success criteria and impact indicators: how you know you are making a difference • Making things happen: activities and process indicators • Thinking about evidence • Gathering and interpreting evidence • Taking stock, setting targets and development planning • Doing national or international evaluation • Where do we go from here? Readership: Practising library and information service managers and policy makers in the field. LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally and people engaged in professional education in the field such as lecturers or students.
Author: David Streatfield Publisher: ISBN: 9781783304158 Category : Languages : en Pages : 240
Book Description
This book is an accessible guide to the latest thinking on effective library impact evaluation for anyone who wants to gauge the impact of their services or projects on their service users for library advocacy and service development. Although library impact evaluation is evolving, most of the literature focuses on the methods used and on the evaluation findings. There is a dearth of case studies focusing on the evaluation problems presented by libraries, how these problems are addressed and what lessons can be learnt in the process. This book fills that gap by presenting a series of case studies through which the authors draw on current impact evaluation thinking to address a variety of evaluation problems. Doing Library Evaluation complements the authors' earlier Facet Publishing book Evaluating the Impact of Your Library by showing how the impact evaluation model presented there has been applied to meet a variety of real evaluation challenges. The authors show how they have applied advances in thinking drawn from education and international development evaluation. They also show how progress in programme theory-based evaluation is helping to shape the world of library impact evaluation.
Author: Frederick Wilfrid Lancaster Publisher: Champaign, IL : University of Illinois, Graduate School of Library and Information Science ISBN: Category : Libraries Languages : en Pages : 216
Author: Melissa Gross Publisher: ISBN: 0838914160 Category : Language Arts & Disciplines Languages : en Pages : 120
Book Description
Planning and assessment are both crucial elements of a public library that functions efficiently and flexibly. So why are they often treated as separate processes? This concise book combines planning and evaluation in a holistic approach, helping public library managers and staff put library resources to work for the community. Based on a series of successful workshops, the workflow presented by the authors is made up of manageable steps for integrating outcome-based planning and evaluation (OBPE) into the routine functions of the public library. Offering step by step guidance that’s transparent and easy to follow, this book introduces the concept of OBPE and explains how it can be a streamlined, effective method of getting library users’ feedback; defines “outcomes” and shows why public libraries should use them to plan and evaluate services;shares methodologies for assessing community needs and interests, including key informant interviews, surveys, focus groups, and environmental scans;demonstrates how to use community assessment data to create outcome statements that not only guide the creation of new library services, but also provide targets for measuring the effectiveness of those services;offers techniques for designing services that directly serve the community while also achieving the outcomes the library has targeted; andprovides tips for sharing the results with stakeholders and maximizing successful outcome-based programs to leverage the library’s role in the community.Featuring plentiful examples of how to proceed through each phase of the OBPE model, this book boils down planning and evaluation into an approachable, easy to understand process for public librarians, library managers, and grant writers.
Author: Joseph R. Matthews Publisher: Bloomsbury Publishing USA ISBN: Category : Language Arts & Disciplines Languages : en Pages : 538
Book Description
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Author: Rhea Joyce Rubin Publisher: American Library Association ISBN: 9780838935606 Category : Language Arts & Disciplines Languages : en Pages : 190
Book Description
I became a librarian because of my interest in how reading affects people, how it can lead to insights and help people transform their lives...library services and materials help them in their efforts to change and grow. Outcome measurement can assess how well libraries do that.—Rhea Joyce Rubin from the Preface Library services and programs that not only meet goals but can also demonstrate these results are more likely to secure repeat funding. By evaluating and presenting outcomes, libraries can document the positive work they do in a concrete way and gain financial support. According to Planning for Results expert Rubin, outcome measurement lets libraries evaluate how they affect their users' quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented format so that readers can master the outcome measurement process as they: Enhance library programs using evaluation techniques Use and customize the 14 step-by-step workforms to address unique needs Gather and interpret statistically accurate data to demonstrate outcomes Measure, evaluate, and present outcomes to attract funding Applying these concepts in examples and in two running case studies, an Internet class for seniors, and a teen mother-tutoring program brings the model to life. The "Toolkit" includes tips on creating evaluations, coding data, and selecting a sample. By assessing the impact of services in users' lives, public library directors and program managers demonstrate to funding bodies their accountability and the effectiveness of programs, thus positioning their libraries to secure maximum funding.
Author: Megan J. Oakleaf Publisher: Assoc of Cllge & Rsrch Libr ISBN: 0838985688 Category : Education Languages : en Pages : 211
Book Description
This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of the institution?" This report is also of interest to higher educational professionals external to libraries, including senior leaders, administrators, faculty, and student affairs professionals.
Author: Peter Hernon Publisher: American Library Association ISBN: 0838911951 Category : Language Arts & Disciplines Languages : en Pages : 256
Book Description
Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure Examines qualitative versus quantitative measures Shows how to decide which metrics are relevant to one’s own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff Offers advice on marshaling data to effectively communicate the value and impact of a library and its services, no matter the audience Complete with a detailed list of sources for metrics and concrete examples of evaluation in practice, this workbook will be both valuable and immediately useful to managers at academic and public libraries, as well as to library trustees and others interested in assessing service quality.
Author: Nuno Crato Publisher: Springer ISBN: 3319784617 Category : Political Science Languages : en Pages : 346
Book Description
In the light of better and more detailed administrative databases, this open access book provides statistical tools for evaluating the effects of public policies advocated by governments and public institutions. Experts from academia, national statistics offices and various research centers present modern econometric methods for an efficient data-driven policy evaluation and monitoring, assess the causal effects of policy measures and report on best practices of successful data management and usage. Topics include data confidentiality, data linkage, and national practices in policy areas such as public health, education and employment. It offers scholars as well as practitioners from public administrations, consultancy firms and nongovernmental organizations insights into counterfactual impact evaluation methods and the potential of data-based policy and program evaluation.
Author: David Streatfield
Author: David Streatfield
Author: David Streatfield
Author: Frederick Wilfrid Lancaster
Author: Bill Irwin
Author: Melissa Gross
Author: Joseph R. Matthews
Author: Rhea Joyce Rubin
Author: Megan J. Oakleaf
Author: Peter Hernon
Author: Nuno Crato