Global Call Center Employees in India PDF Download

Author: Mayank Kumar Golpelwar
Publisher: Springer
ISBN: 3658118679
Category : Business & Economics
Languages : en
Pages : 214

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Book Description
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Author: Reena Patel
Publisher: Stanford University Press
ISBN: 0804775508
Category : Social Science
Languages : en
Pages : 208

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Book Description
Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com and facebook group.

Author: Mathangi Krishnamurthy
Publisher: Oxford University Press
ISBN: 0199091757
Category : Social Science
Languages : en
Pages : 256

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Book Description
Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1–800–Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.

Author: Andrew J.R. Stevens
Publisher: Routledge
ISBN: 113511868X
Category : Social Science
Languages : en
Pages : 220

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Book Description
Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.

Author: Sobin George
Publisher: Taylor & Francis
ISBN: 1351602489
Category : Social Science
Languages : en
Pages : 293

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Book Description
This book discusses the transformation of labour movements and trade unionism in post-liberalised India. It looks at emerging collectivism, both in formal and informal sectors, and relates it to changing political and industrial relations. Bringing together studies of resistance, struggles and new forms of negotiations from different industries –agriculture, fisheries, brick kiln, plantations, IT, domestic workers, shipbreakers, sex workers, and miners –this book exposes the myths, realities and challenges that the present generation of workers in India face and struggle with. With contributions from leading thinkers in the field, the work deepens the understanding of the current Indian labour spaces, possibilities for contestations and articulations from below. The volume will be useful to students and researchers of labour studies, economics, sociology, development studies and public policy. It will be an invaluable resource to those engaged with industrial relations, trade unions, human rights, social exclusion as well as labour organisations and research institutions.

Author: D. Howcroft
Publisher: Springer
ISBN: 0230277977
Category : Business & Economics
Languages : en
Pages : 284

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Book Description
This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.

Author: Martin J. Gannon
Publisher: SAGE Publications
ISBN: 1483340066
Category : Business & Economics
Languages : en
Pages : 681

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Book Description
In the fully updated Sixth Edition of Understanding Global Cultures: Metaphorical Journeys Through 34 Nations, Clusters of Nations, Continents, and Diversity, authors Martin J. Gannon and Rajnandini Pillai present the cultural metaphor as a method for understanding the cultural mindsets of individual nations, clusters of nations, continents, and diversity in each nation. A cultural metaphor is any activity, phenomenon, or institution that members of a given culture consider important and with which they identify emotionally and/or cognitively, such as the Japanese garden and American football. This cultural metaphoric approach identifies three to eight unique or distinctive features of each cultural metaphor and then discusses 34 national cultures in terms of these features. The book demonstrates how metaphors are guidelines to help outsiders quickly understand what members of a culture consider important.

Author: Erin H. Fouberg
Publisher: John Wiley & Sons
ISBN: 1119393833
Category : Science
Languages : en
Pages : 541

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Book Description
Understanding World Regional Geography (UWRG) is a course designed to teach students to think and apply geographic concepts long after the course is over. Author Erin Fouberg draws from her expertise in geography education and research in student learning to create a product that has a strong pedagogical framework designed to engage students and deepen their understanding of the world by having them “DO” Geography. UWRG includes features that help students learn to read cultural and physical landscapes, ask geographic questions, apply geographic concepts, and make connections. It integrates 25 threshold concepts and teaches students how geographers apply these concepts and asks them to apply these concepts themselves. This enables them to grasp the complexities of the world and provides them with the knowledge and thinking skills necessary to understanding it. UWRG is the first introductory course to integrate ESRI ArcGIS Online thematic maps, enabling students to engage with course materials, see patterns, and answer geographic questions.

Author: Wharton, Amy S.
Publisher: Edward Elgar Publishing
ISBN: 183910161X
Category : Business & Economics
Languages : en
Pages : 192

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Book Description
This Advanced Introduction examines the economic, social, and political conditions that have shaped the 21st century workplace in wealthy democracies, highlighting the changes in work since the 1970s which have produced the ‘new economy’. Amy S. Wharton illuminates important aspects of today’s workplace, including the service economy, customer-facing jobs, the transformative effects of digital platforms, and the ‘opening’ of the employment relationship.

Author: Stephen Sweet
Publisher: SAGE Publications
ISBN: 1544305680
Category : Social Science
Languages : en
Pages : 250

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Book Description
The authors are proud sponsors of the 2020 SAGE Keith Roberts Teaching Innovations Award—enabling graduate students and early career faculty to attend the annual ASA pre-conference teaching and learning workshop. Changing Contours of Work is an exploration of the American workplace in the larger context of an integrated global economy. Presented with engaging vignettes and rich data, this Fourth Edition shows the reader how the "old economy" is now operating within the "new economy" and how that integration shapes the development of work opportunities. Authors Stephen Sweet and Peter Meiksins use an international comparative perspective, revealing the historical transformations of work and identifying the profound effects that these changes have had on lives, jobs, and life chances. This text supports the reader′s understanding of the origins of current problems confronting working people in the new economy, and contributes to a much-needed dialogue about the strategies for liberating workers from poverty, drudgery, discrimination, stress, and exploitation.