People Skills for Public Managers PDF Download

Author: Suzanne McCorkle
Publisher: M.E. Sharpe
ISBN: 0765643537
Category : Political Science
Languages : en
Pages : 240

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Book Description
People Skills for Public Managers fills the need for a communication-focused book set in the public and nonprofit context. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication.

Author: Suzanne Mccorkle
Publisher: Routledge
ISBN: 131746303X
Category : Business & Economics
Languages : en
Pages : 189

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Book Description
This book fills the need for a communication-based, public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication.

Author: Michael Mintrom
Publisher: Georgetown University Press
ISBN: 9781589013858
Category : Political Science
Languages : en
Pages : 284

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Book Description
Policymaking is of its very nature a people-centered business-a good reason why highly effective policy analysts display not only superb technical expertise but excellent people skills as well. Those "people skills" include the ability to manage professional relationships, to learn from others about policy issues, to give presentations, to work in teams, to resolve conflict, to write for multiple audiences, and to engage in professional networking. Training programs for policy analysts often focus on technical skills. By working to enhance their people skills, policy analysts can increase their ability to produce technical work that changes minds. Fortunately, this unique book fills the gaps in such programs by covering the "people side" of policy analysis. Beyond explaining why people skills matter, this book provides practical, easy-to-follow advice on how policy analysts can develop and use their people skills. Each chapter provides a Skill Building Checklist, discussion ideas, and suggestions for further reading. People Skills is essential reading for anyone engaged in public policymaking and public affairs as well as all policy analysts. Completely changing how we think about what it means to be an effective policy analyst, People Skills for Policy Analysts provides straightforward advice for students of policy analysis and public management as well as practitioners just starting their professional lives.

Author: Steven Flannes
Publisher: Jones & Bartlett Publishers
ISBN:
Category : Business & Economics
Languages : en
Pages : 480

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Book Description
For many project managers, handling people problems is the most challenging part of the job. People Skills for Project Managers is a practical guide filled with proven, how-to guidance for heading up a strong project team - and heading off emerging problems with team members before they become crises, weaken your project, and threaten its outcome.

Author: John Clayton Thomas
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 248

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Book Description
More and more, citizens are demanding and are being given a voice in the decision-making process of such diverse public interests as community development, crime prevention, mass transportation, environmental planning, and hazardous waste disposal. This growing trAnd of citizen activism combined with new legislative requirements and changing professional values has legitimized the role of the citizen in myriad areas of public management. How can managers meet the challenge of increasing citizen involvement in public management? John Clayton Thomas has written a straightforward and practical guide for public managers in which he outlines a strategic approach to public involvement in government decision making. Public Participation in Public Decisions prepares public managers for the difficult task of involving citizens more fully in the affairs of government while maintaining effectiveness and efficiency. In easy-to-understand terms, he presents the "Effective Decision Model of Public Involvement" that managers will find to be an invaluable asset when making decisions about when and how to involve the public.The author explores the sensible steps managers can take to successfully enhance public support and acceptance. The book is filled with illustrative examples and includes such useful information as: How to build strong and lasting working relationships with the public. The do's and don'ts to keep in mind when contemplating public involvement. How to make decisions that call for extensive public involvement. Which mechanism to employ if only information is desired from the public. And much more. Written for government officials at all levels, students of public administration, public planners, and consultants and trainers to government, Public Participation in Public Decisions outlines a strategic plan for including citizens in public decisions—a plan that goes a long way in creating a stronger democracy for all.

Author: R. Lefton
Publisher: McGraw Hill Professional
ISBN: 0071785663
Category : Business & Economics
Languages : en
Pages : 240

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Book Description
The pioneers of the Dimensional Model for managerial behavior demonstrate how to master skills that boost productivity Robert Lefton and Victor Buzzotta, cofounders of Psychological Associates, have revolutionized managerial procedure with their Dimensional Model--a behavioral standard that has been adapted and imitated by companies all over the world. Leadership Through People Skills outlines this model, as the authors explain in detail how people skills work and provide exercises designed to improve them. They also offer strategies for using these skills in the right situations, at the right times, in the right ways with direct reports, peers, and bosses. Managers will learn how to improve their: Sizing-up skills: interacting effectively through appropriate action Communication skills: strategies for finding out what others are thinking Motivational skills: giving people a compelling reason to do their best Adaptive skills: fitting actions to the people for whom they are intended

Author: Evan Berman
Publisher: CRC Press
ISBN: 1466512954
Category : Political Science
Languages : en
Pages : 440

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Book Description
Wouldn‘t you like to achieve better work results, advance your career, navigate the workplace effortlessly, and more easily balance work success with personal well-being? Who doesn‘t want the secret recipe for that? While there may not be a single, one size fits all answer, developing a people skills toolkit can put you on the right path. An explor

Author: Maria-Teresa Lepeley
Publisher: Springer
ISBN: 1137555416
Category : Business & Economics
Languages : en
Pages : 298

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Book Description
Human Centered Management in Executive Education provides a comprehensive insight on innovation in Executive Education with a unique global scope. The book integrates studies and experiences of 32 distinguished scholars from 15 countries who are working in the development of theories and practices to advance the human centered management paradigm, sustainability-based quality standards and continuous improvement in education. The discussion presents a well-balanced outlook that combines and contrasts research and programs from 16 developed and 16 developing countries, and the visions of 10 female and 22 male authors from North America, South America, Europe, Asia, the Middle East and Africa.

Author: Carolyn J. Hill
Publisher: CQ Press
ISBN: 1483355969
Category : Political Science
Languages : en
Pages : 750

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Book Description
Managing in the public sector requires an understanding of the interaction between three distinct dimensions—administrative structures, organizational cultures, and the skills of individual managers. Public managers must produce results that citizens and their representatives expect from their government while fulfilling their constitutional responsibilities. In Public Management: Thinking and Acting in Three Dimensions, authors Carolyn J. Hill and Laurence E. Lynn, Jr. argue that one-size-fits-all approaches are inadequate for dealing with the distinctive challenges that public managers face. Drawing on both theory and detailed case studies of actual practice, the authors show how public management that is based on applying a three-dimensional analytic framework—structure, culture, and craft—to specific management problems is the most effective way to improve the performance of America’s unique scheme of governance in accordance with the rule of law. The book educates readers to be informed citizens and prepares students to participate as professionals in the world of public management.

Author: Robert Agranoff
Publisher: Taylor & Francis
ISBN: 100090315X
Category : Political Science
Languages : en
Pages : 333

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Book Description
Although one often thinks of collaborative management and related group problem-solving as different interests coming together in "peaceful harmony," nothing could be further from reality. Collaboration in real-world action requires steering and negotiation in virtually every situation, with a considerable process that precedes agreement. This progression is, in effect, a "mini" political and managerial process we have come to know as collaborative politics and its management. This volume explores the process and operations of collaboration and collaborative politics, from routine transactions—or "small p" politics—to the significant issue forces, or "big P" politics. Collaboration is defined here as the process of facilitating and operating in multiorganizational arrangements for addressing problems and producing solutions through the contributions of several organizations and individuals. Throughout the book, readers are gradually exposed to analysis of key findings in collaborative politics from the long research tradition in policy and political science. This book adapts a series of stories to highlight some of the dynamics of collaborative politics from a range of jurisdictions. It further analyzes the efficacy of storytelling as a learning tool and contributor to practice in different contexts. With collaborative politics often associated with negotiations among administrative actors, authors Drs. Robert Agranoff and Aleksey Kolpakov demonstrate how interorganizational/interagency collaboration operates and is managed, as well as how it has been modified or adjusted in its fundamental core concepts of bureaucratic organization and hierarchy. The Politics of Collaborative Public Management is designed as a core text for undergraduate and graduate classes on collaborative management and governance.