Author: Publisher:
ISBN:
Category : Total quality management
Languages : en
Pages : 36
Book Description
Quality Improvement Prototype Award, 1992
Author: Publisher:
ISBN:
Category : Total quality management
Languages : en
Pages : 36
Book Description
Quality Improvement Prototype Award, 1992
Author: Publisher:
ISBN:
Category : Total quality management
Languages : en
Pages : 32
Book Description
management reforms examples of public and private innovations to improve service delivery
Author: Publisher: DIANE Publishing
ISBN: 9780788140891
Category :
Languages : en
Pages : 56
Book Description
Management Reforms
Author: United States. General Accounting OfficePublisher:
ISBN:
Category : Customer services
Languages : en
Pages : 60
Book Description
Handbook of Public Personnel Administration
Author: Jack RabinPublisher: CRC Press
ISBN: 9780824792312
Category : Political Science
Languages : en
Pages : 750
Book Description
Offers in-depth analyses spanning the entire field of public personnel administration--from a history of the American civil service as characterized by competing perspectives to the contemporary application of total quality management by human resources practitioners. Addresses the major laws that regulate worker compensation.
Continual Improvement: A Bibliography with Indexes, 1992-1993
Author: Federal Quality News
Author: Handbook of Public Quality Management
Author: Stupak/LeitnerPublisher: CRC Press
ISBN: 148227048X
Category : Political Science
Languages : en
Pages : 892
Book Description
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Total Quality Management (TQM)
Author: The Quality Management Sourcebook
Author: Christine AveryPublisher: Routledge
ISBN: 1134840241
Category : Business & Economics
Languages : en
Pages : 711
Book Description
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.