Quality Management, Organization, and Strategy PDF Download

Author: James R. Evans
Publisher:
ISBN: 9780538469371
Category : Leadership
Languages : en
Pages : 455

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Book Description
Delivering cutting-edge coverage that includes the latest thinking and practices from the field, 'Quality Management, Organization, and Strategy' presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples.

Author: James Robert Evans
Publisher: South Western Educational Publishing
ISBN:
Category : Toplam Kalite Yönetimi
Languages : en
Pages : 428

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Book Description
This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice.

Author: James W. Dean
Publisher: South Western Educational Publishing
ISBN:
Category : Business & Economics
Languages : en
Pages : 318

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Book Description
An overview of the general concepts of quality that links those concepts to traditional theories in organizational behavior, organization theory and design, and strategy.

Author: Marta Peris-Ortiz
Publisher: Springer
ISBN: 3319064533
Category : Business & Economics
Languages : en
Pages : 196

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Book Description
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.

Author: Mihaela L Kelemen
Publisher: SAGE
ISBN: 1446232115
Category : Business & Economics
Languages : en
Pages : 224

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Book Description
Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the ′wisdom′ of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.

Author: Flevy Lasrado
Publisher: Springer
ISBN: 3319700758
Category : Business & Economics
Languages : en
Pages : 193

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Book Description
This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.

Author: James Robert Evans
Publisher: South Western Educational Publishing
ISBN: 9780324012767
Category : Business & Economics
Languages : en
Pages : 384

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Book Description
This work aims to familiarise managers with the principles and methods associated with top quality management, to show how these have been put into effect and the relationship between TQM principles and the theories and models studied in practice.

Author: John S Oakland
Publisher: Routledge
ISBN: 1136376100
Category : Business & Economics
Languages : en
Pages : 488

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Book Description
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

Author: Jr. Evans and Dean
Publisher: Cram101
ISBN: 9781428808942
Category : Study Aids
Languages : en
Pages : 228

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Book Description
Never HIGHLIGHT a Book Again! Virtually all of the testable terms, concepts, persons, places, and events from the textbook are included. Cram101 Just the FACTS101 studyguides give all of the outlines, highlights, notes, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanys: 9780324178715 .

Author: Suresh Patel
Publisher: CRC Press
ISBN: 1498788319
Category : Business & Economics
Languages : en
Pages : 223

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Book Description
The Global Quality Management System: Improvement Through Systems Thinking shows you how to understand and implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level,