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Author: Moritz Merkle Publisher: Springer Gabler ISBN: 9783658344399 Category : Business & Economics Languages : en Pages : 232
Book Description
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.
Author: Moritz Merkle Publisher: Springer Gabler ISBN: 9783658344399 Category : Business & Economics Languages : en Pages : 232
Book Description
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.
Author: Management Association, Information Resources Publisher: IGI Global ISBN: 1522580611 Category : Technology & Engineering Languages : en Pages : 1566
Book Description
Through expanded intelligence, the use of robotics has fundamentally transformed the business industry. Providing successful techniques in robotic design allows for increased autonomous mobility, which leads to a greater productivity and production level. Rapid Automation: Concepts, Methodologies, Tools, and Applications provides innovative insights into the state-of-the-art technologies in the design and development of robotics and their real-world applications in business processes. Highlighting a range of topics such as workflow automation tools, human-computer interaction, and swarm robotics, this multi-volume book is ideally designed for computer engineers, business managers, robotic developers, business and IT professionals, academicians, and researchers.
Author: Zhang, Dan Publisher: IGI Global ISBN: 1522552774 Category : Technology & Engineering Languages : en Pages : 341
Book Description
Through expanded intelligence, the use of robotics has fundamentally transformed a variety of fields, including manufacturing, aerospace, medical, social services, and agriculture. Providing successful techniques in robotic design allows for increased autonomous mobility, which leads to a greater productivity level. Novel Design and Applications of Robotics Technologies provides innovative insights into the state-of-the-art technologies in the design and development of robotic technologies and their real-world applications. The content within this publication represents the work of interactive learning, microrobot swarms, and service robots. It is a vital reference source for computer engineers, robotic developers, IT professionals, academicians, and researchers seeking coverage on topics centered on the application of robotics to perform tasks in various disciplines.
Author: Publisher: BoD – Books on Demand ISBN: 1789844282 Category : Technology & Engineering Languages : en Pages : 164
Book Description
We feel the impact of robots on our lives more and more every day. Service robots constitute the broadest and the most exciting applications in this field, such as; personal care and assistance, agriculture, logistics, mobility, medical, and defense-oriented robots. Since service robotics contains many different types of robots, the variety of problems to be solved is also large. Many popular robotic problems, ranging from mechanism design to simultaneous localization and mapping (SLAM), from motion planning to system security, can be examined in this context. You will find various examples and solutions for this critical area of robotics in this book. We hope that researchers interested in the subject will benefit from this book.
Author: Stanislav Ivanov Publisher: Emerald Group Publishing ISBN: 1787566897 Category : Business & Economics Languages : en Pages : 361
Book Description
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
Author: Karsten Berns Publisher: Springer Science & Business Media ISBN: 383489334X Category : Technology & Engineering Languages : en Pages : 283
Book Description
The economic potential of autonomous mobile robots will increase tremendously during the next years. Service robots such as cleaning machines and inspection or assistance robots will bring us great support in our daily lives. This textbook provides an introduction to the methods of controlling these robotic systems. Starting from mobile robot kinematics, the reader receives a systematic overview of the basic problems as well as methods and algorithms used for solving them. Localisation, object recognition, map building, navigation and control architectures for autonomous vehicles will be discussed in detail. In conclusion, a survey of specific service robot applications is included as well. This book is a very useful introduction to mobile robotics for beginners as well as advanced students and engineers.
Author: Rolf Dieter Schraft Publisher: CRC Press ISBN: 1439864047 Category : Technology & Engineering Languages : en Pages : 228
Book Description
The copious photographs in this book lavishly illustrate the current and future applications for robots in a wide scope of fields such as entertainment, medicine, space exploration, underwater navigation, and many more. Everyone from professional roboticists to amateur robot and technology enthusiasts will find this book fascinating.
Author: Joseph F. Engelberger Publisher: Springer Science & Business Media ISBN: 1468471201 Category : Technology & Engineering Languages : en Pages : 291
Book Description
THE REAL THING by Isaac Asimov Back in 1939, when I was still a teenager, I began to write (and publish) a series of stories about robots which, for the first time in science fiction, were pictured as having been deliberately engineered to do their job safely. They were not intended to be creaky Gothic menaces, nor outlets for mawkish sentiment. They were simply well-designed machines. Beginning in 1942, I crystallized this notion in what I called 'The Three Laws of Robotics' and, in 1950, nine of my robot stories were collected into a book, I, Robot. I did not at that time seriously believe that I would live to see robots in action and robotics becoming a booming industry .... Yet here we are, better yet, I am alive to see it. But then, why shouldn't they be with us? Robots fulfil an important role in industry. They do simple and repetitive jobs more steadily, more reliably, and more uncomplainingly than a human being could - or should. Does a robot displace a human being? Certainly, but he does so at a job that, simply because a robot can do it, is beneath the dignity of a human being; a job that is no more than mindless drudgery. Better and more human jobs can be found for human beings - and should.
Author: Antonio Neves Publisher: BoD – Books on Demand ISBN: 9535137220 Category : Technology & Engineering Languages : en Pages : 176
Book Description
The idea of using robots in our daily lives was an inspiring research in the field of robotics during the last decades. Service robots can be found nowadays in warehouses, hospitals, retail stores, city streets, and industrial parks or as personal assistants. The effort on the development of these robots is confirmed by the amount of money invested in projects and companies, the creation on new start-ups worldwide, and, not less important, the quantity and quality of the manuscripts published in journals and conferences worldwide. This book is an outcome of research done by several researchers who have highly contributed to the field of service robots. The main goal of this book is to present the recent advances in the field of service robots.
Author: Moritz Merkle Publisher: Springer Nature ISBN: 3658344407 Category : Business & Economics Languages : en Pages : 232
Book Description
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.
Author: Moritz Merkle
Author: Moritz Merkle
Author: Management Association, Information Resources
Author: Zhang, Dan
Author: 
Author: Stanislav Ivanov
Author: Karsten Berns
Author: Rolf Dieter Schraft
Author: Joseph F. Engelberger
Author: Antonio Neves
Author: Moritz Merkle