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Author: Ron Karr Publisher: Penguin ISBN: 1101198532 Category : Business & Economics Languages : en Pages : 366
Book Description
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Author: Ron Karr Publisher: Penguin ISBN: 1101198532 Category : Business & Economics Languages : en Pages : 366
Book Description
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Author: Robert Bacal Publisher: Penguin ISBN: 9780028633701 Category : Business & Economics Languages : en Pages : 374
Book Description
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.
Author: Donald W. Blohowiak Publisher: Penguin ISBN: 9780028619538 Category : Business & Economics Languages : en Pages : 366
Book Description
Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
Author: Barbara Weltman Publisher: Penguin Putnam ISBN: 9780028638423 Category : Business & Economics Languages : en Pages : 359
Book Description
Offers advice on starting a home-based business, with chapters on creating a business concept, buying a franchise, turnkey businesses, business plans, insurance, and taxes.
Author: Rene Carew Publisher: Penguin ISBN: 9781592572977 Category : Business & Economics Languages : en Pages : 356
Book Description
Explains how to trade in an unsatisfactory job for a fulfilling career by providing a series of self-assessment tests designed to answer key questions about one's talents, values, interests, personality, and goals, as well as helpful advice on how to make a smooth career transition and how to land the perfect job opportunity. Original.
Author: Frank Fiore Publisher: Alpha Books ISBN: Category : Business enterprises Languages : en Pages : 370
Book Description
The Complete Idiot's Guide to Starting an Online Business shows why and how to establish company Web sites and Intranets. It speaks specifically to the idea of distributed information as capital and how to use the Web and Web technologies to positively impact revenues. See how to set objectives, create strategies, and implement programs for Web-related communications that will impact your company's marketing, sales and financial activities. Learn to manage a Web site and maximize the use of information gleaned from an online presence. Also included: an overview of E-commerce, explanations of various Web software tools, the basics of Web design and how to set up a company Intranet.
Author: Steve Slaunwhite Publisher: Penguin ISBN: 1101139889 Category : Business & Economics Languages : en Pages : 443
Book Description
The web-based basics! Aspiring web entrepreneurs will find here everything they need to know about starting and running their own small-scale online business. Whether they intend to sell goods, services, subscriptions, or advertising, this book provides them with the specific nuts and bolts of planning, designing, building, hosting, marketing, and operating their online businesses. • The Complete Idiot's Guide® to Starting Your Own Business has over a quarter million copies sold in five editions • 1.6 million web-based businesses in the U.S., a $175 billion market in 2007 • Online businesses benefiting from increasing number of Internet users—with increased traffic for subscription, advertising, and affiliate program revenue
Author: Keith Rosen MCC Publisher: Penguin ISBN: 1440696195 Category : Business & Economics Languages : en Pages : 340
Book Description
Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, consistent results. If you are prospecting the same way you have been for the last several years (including the “calling to check in, touch base or follow-up” approach) or haven’t been prospecting at all, you’re simply making it easier for your competition to take away the new business you are working so hard to earn. So, if you love to sell but hate (or don’t like) to prospect, this book is your opportunity to maximize your cold calling potential and boost your income by learning how to get in front of the right prospects in less time and create greater selling opportunities without the fear, pressure or anxiety associated with cold calling. This Complete Idiot’s Guide® will show you how to: • Utilize the seven steps to a permission-based cold calling conversation so that you don’t have to push your presentation and hope there’s a fit. • Create winning voice mail messages that will ensure more return calls. • Develop your MVP (Most Valuable Proposition) that separates you from your competition. • Craft the Compelling Reasons that would motivate a prospect to speak with you. • Prevent and defuse initial objections, such as “I'm not interested,” “We don't have any money now,” or “Call me back later.” • Design your own step-by-step prospecting and follow-up system that runs on autopilot and is aligned with your selling philosophy, strengths, objectives, and natural talents rather than taking the generic, “one size fits all” approach. • Develop the right questions and uncover new selling opportunities in seconds so that you can stop wasting precious time on the wrong prospects.
Author: Ron Karr
Author: Ron Karr
Author: Robert Bacal
Author: Donald W. Blohowiak
Author: Macmillan General Reference Staff
Author: Barbara Weltman
Author: Brandon Toropov
Author: Rene Carew
Author: Frank Fiore
Author: Steve Slaunwhite
Author: Keith Rosen MCC