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Author: Donald W. Blohowiak Publisher: Penguin ISBN: 9780028619538 Category : Business & Economics Languages : en Pages : 366
Book Description
Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
Author: Donald W. Blohowiak Publisher: Penguin ISBN: 9780028619538 Category : Business & Economics Languages : en Pages : 366
Book Description
Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
Author: Ron Karr Publisher: Penguin ISBN: 1101198532 Category : Business & Economics Languages : en Pages : 366
Book Description
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Author: David J. Tenenbaum Publisher: Penguin ISBN: 9781592571703 Category : House & Home Languages : en Pages : 330
Book Description
Extremely accessible, with over 300 photos and illustrations, this guide is geared for the true home improvement beginner, with a visual glossary included.
Author: Keith Rosen Publisher: Dorling Kindersley Ltd ISBN: 0241881773 Category : Business & Economics Languages : en Pages : 407
Book Description
Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because they lack a prospecting system they are comfortable with, and can trust to generate greater, consistent results. If you are feeling the same way you have been for the last several years (including the 'calling to check in, touch base or follow-up' approach) or haven't been prospecting at all, you're simply making it easier for your competition to take away the new business you are working so hard to earn. So, if you love to sell but hate (or don't like) to prospect, this book is your opportunity to maximize your cold calling potetnial and boost your income by learning how to get in front of the right prospects in less time and create greater selling opportunities without the fear, pressure or anxiety associated with cold calling.
Author: Robert Bacal Publisher: Penguin ISBN: 9780028633701 Category : Business & Economics Languages : en Pages : 374
Book Description
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.
Author: Lin Kroeger Publisher: ISBN: 9780028617480 Category : Business & Economics Languages : en Pages : 310
Book Description
Includes advice on creating a presentation; using visual aids and body language effectively; and handling hecklers and hostile questions
Author: Barbara Weltman Publisher: Penguin Putnam ISBN: 9780028638423 Category : Business & Economics Languages : en Pages : 359
Book Description
Offers advice on starting a home-based business, with chapters on creating a business concept, buying a franchise, turnkey businesses, business plans, insurance, and taxes.
Author: Melanie Fonder Publisher: Penguin ISBN: 9780028643533 Category : Political Science Languages : en Pages : 390
Book Description
Explains how the government works and the functions of its many parts, covering such topics as the system of checks and balances, the Constitution, and the division of state and federal powers.
Author: Donald W. Blohowiak
Author: Donald W. Blohowiak
Author: Ron Karr
Author: David J. Tenenbaum
Author: Brandon Toropov
Author: Keith Rosen
Author: Robert Bacal
Author: Lin Kroeger
Author: Barbara Weltman
Author: Melanie Fonder
Author: Damon Brown