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Author: Darryl S. Doane Publisher: Amacom Books ISBN: 9780814472590 Category : Business & Economics Languages : en Pages : 302
Book Description
"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."
Author: Darryl S. Doane Publisher: Amacom Books ISBN: 9780814472590 Category : Business & Economics Languages : en Pages : 302
Book Description
"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."
Author: Darryl S. Doane Publisher: Human Resource Development ISBN: 9780874257373 Category : Customer services Languages : en Pages : 274
Book Description
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Author: Jonamay Lambert Publisher: Amacom ISBN: 9780814415368 Category : Business & Economics Languages : en Pages : 323
Book Description
The Diversity Training Activity Book addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.
Author: Carolyn D. Nilson Publisher: AMACOM/American Management Association ISBN: 9780814427934 Category : Business & Economics Languages : en Pages : 258
Book Description
A special activity template gives readers all the information they need at a glance. Easily adapted for use with both individuals and teams, these exercises represent the combined efforts of the very best the industry has to offer.
Author: Peggy Carlaw Publisher: McGraw Hill Professional ISBN: 0071501827 Category : Business & Economics Languages : en Pages : 226
Book Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Author: DARRYL S. DOANE AND ROSE D. SLOAT Publisher: ISBN: 9788189107512 Category : Languages : en Pages : 330
Book Description
The Customer Service Activity Book offers 50 dynamic, engaging exercises to help customer relations professionals provide remarkable service experiences over and over, building the customer loyalty and word-of-mouth that drive profits.
Author: Mary Scannell Publisher: McGraw Hill Professional ISBN: 0071775129 Category : Business & Economics Languages : en Pages : 256
Book Description
Get remote team members to interact as if they’re in the same room! Whether you’re videoconferencing with team members across the world or e-mailing a colleague sitting ten feet away, the truth is evident: technology has permanently altered the way we communicate. The virtual workplace can facilitate quicker decision making and reduced overhead. But the lack of face-to-face interaction can also impede trust, innovation, and creativity among team members. The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype. The Big Book of Virtual Team-Building Games helps you: Build a greater sense of community and reduce conflict Increase levels of engagement Get the most out of more-introverted team members Boost team members’ productivity Make sure that the only thing separating your people is distance. The Big Book of Virtual Team-Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance the team’s connections.
Author: Darryl S. Doane
Author: Darryl S. Doane
Author: Darryl S. Doane
Author: Jonamay Lambert
Author: Carolyn D. Nilson
Author: Peggy Carlaw
Author: Nancy Patin Falini
Author: Robert Bacal
Author: DARRYL S. DOANE AND ROSE D. SLOAT
Author: Mary Scannell
Author: Val Gee