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Author: Peter Jordan Publisher: Routledge ISBN: 1351895273 Category : Language Arts & Disciplines Languages : en Pages : 181
Book Description
The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.
Author: Peter Jordan Publisher: Routledge ISBN: 1351895273 Category : Language Arts & Disciplines Languages : en Pages : 181
Book Description
The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.
Author: AI-Suqri, Mohammed Nasser Publisher: IGI Global ISBN: 1466643544 Category : Language Arts & Disciplines Languages : en Pages : 286
Book Description
While high quality library and information services continue to thrive and strengthen economic and social development, much of the knowledge that exists on user’s needs and behaviors is fundamentally based on the results of users in English-speaking, western developed countries. Information Access and Library User Needs in Developing Countries highlights the struggles that developing countries face in terms of information gaps and information-seeking user behavior. The publication highlights ways in which users in developing countries can benefit from properly implementing LIS services. Researchers, academics, and practitioners interested in the design and delivery of information services will benefit from this collection of research.
Author: Lynn Silipigni Connaway Publisher: Blackbirch Press, Incorporated ISBN: 9781556535000 Category : Language Arts & Disciplines Languages : en Pages : 207
Book Description
This compilation provides a sequential overview of some of OCLC Research's user behavior research findings that articulate the need for the design of future library services to be all about the user.
Author: John M. Budd Publisher: Praeger ISBN: 031328153X Category : Language Arts & Disciplines Languages : en Pages : 0
Book Description
The purpose of this book is to examine the library and the librarian as they communicate with their raison d'etre, the user. Drawing from several literatures--those of communication, information theory, philosophy and linguistics--John M. Budd furthers the discussion of the communication process as it relates to libraries and librarians. Also investigated are various models, which are designed to describe a number of aspects of the communications process. The utility of these models in studying the library is covered extensively. This is especially useful in trying to determine dysfunction regarding the use of libraries and access to information. Noise, a particularly disruptive force, is investigated, including a look at how libraries and librarians create noise. Budd reviews some of the ways various schools of thought look at libraries, information and communication. He then focuses on information, its relationship to the library, and its rate of growth. The dynamics of communications as a process is discussed and examined vis-a-vis the library.
Author: Kay Cahill Publisher: Elsevier ISBN: 1780630085 Category : Computers Languages : en Pages : 214
Book Description
User-Generated Content and its Impact on Web-Based Library Services examines the impact of user-generated content on web-based library services. It begins with an overview of Web 2.0 tools and technologies and a brief look at the emerging semantic tools of Web 3.0 and their implications for libraries. The book investigates the changing role of the end user as both a creator and consumer of web content and what this means for society’s perception and understanding of information. The author addresses the advantages and challenges of using these tools to bring community expertise and opinion into the library, from reinvention of the library website as a community rather than a collection to the issues of moderating user-generated content. The book also explores the notion of ‘low-fidelity authority’, understanding that by acknowledging the value in content that does not necessarily meet traditional definition of authority, it creates the potential to achieve a much greater level of relevance and engagement with users. Throughout the book, conceptual discussion is illustrated with real-world examples and practical suggestions for library practitioners. Relatively new and extremely relevant topic, with which many libraries and librarians are currently grappling Provides conceptual discussion and practical examples of sound strategies for managing user-generated content The book is about rethinking what we do as librarians, and surrendering some of our traditional notions of authority and control to the expertise that exists in the community
Author: Fulkerson, Diane M. Publisher: IGI Global ISBN: 146660235X Category : Language Arts & Disciplines Languages : en Pages : 233
Book Description
"This book is crucial to understanding changes and the new expectations that library users have in the 21st century, including identifying, implementing and updating new technologies, understanding copyright and fair use laws, creating metadata for access to digital collections, and meeting user needs"--Provided by publisher.
Author: Anthony S. Chow Publisher: Elsevier ISBN: 1780632908 Category : Language Arts & Disciplines Languages : en Pages : 170
Book Description
Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion. Delivered from academic, public, and school library media perspectives Current and emerging technologies are discussed along with their current and future application in the field of library and information science Technology planning and integration is explained using a systems design process with scenarios and case studies that are articulated in a step-wise, holistic fashion
Author: Carl Gustav Johannsen Publisher: Walter de Gruyter GmbH & Co KG ISBN: 3110418568 Category : Language Arts & Disciplines Languages : en Pages : 182
Book Description
How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.
Author: Peter Jordan
Author: Peter Jordan
Author: AI-Suqri, Mohammed Nasser
Author: Lynn Silipigni Connaway
Author: John M. Budd
Author: Kay Cahill
Author: 
Author: M. S. Sridhar
Author: Fulkerson, Diane M.
Author: Anthony S. Chow
Author: Carl Gustav Johannsen