The SAGE Encyclopedia of Quality and the Service Economy PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download The SAGE Encyclopedia of Quality and the Service Economy PDF full book. Access full book title The SAGE Encyclopedia of Quality and the Service Economy by Su Mi Dahlgaard-Park. Download full books in PDF and EPUB format.
Author: Su Mi Dahlgaard-Park Publisher: SAGE Publications ISBN: 1483346358 Category : Business & Economics Languages : en Pages : 992
Book Description
Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
Author: Su Mi Dahlgaard-Park Publisher: SAGE Publications ISBN: 1483346358 Category : Business & Economics Languages : en Pages : 992
Book Description
Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
Author: Stephen L. Vargo Publisher: SAGE ISBN: 1526455501 Category : Business & Economics Languages : en Pages : 1237
Book Description
Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and Prospects This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.
Author: Charles Wankel Publisher: SAGE ISBN: 141296427X Category : Business & Economics Languages : en Pages : 537
Book Description
Serving as a general, nontechnical resource for students and academics, these volumes provide an understanding of the development of business as practiced around the world.
Author: Bruce B. Frey Publisher: SAGE Publications ISBN: 1506326161 Category : Education Languages : en Pages : 4830
Book Description
In an era of curricular changes and experiments and high-stakes testing, educational measurement and evaluation is more important than ever. In addition to expected entries covering the basics of traditional theories and methods, other entries discuss important sociopolitical issues and trends influencing the future of that research and practice. Textbooks, handbooks, monographs and other publications focus on various aspects of educational research, measurement and evaluation, but to date, there exists no major reference guide for students new to the field. This comprehensive work fills that gap, covering traditional areas while pointing the way to future developments. Features: Nearly 700 signed entries are contained in an authoritative work spanning four volumes and available in choice of electronic and/or print formats. Although organized A-to-Z, front matter includes a Reader’s Guide grouping entries thematically to help students interested in a specific aspect of education research, measurement, and evaluation to more easily locate directly related entries. (For instance, sample themes include Data, Evaluation, Measurement Concepts & Issues, Research, Sociopolitical Issues, Standards.) Back matter includes a Chronology of the development of the field; a Resource Guide to classic books, journals, and associations; and a detailed Index. Entries conclude with References/Further Readings and Cross References to related entries. The Index, Reader’s Guide themes, and Cross References will combine to provide robust search-and-browse in the e-version.
Author: Stacy Escobar Publisher: ISBN: 9781632401984 Category : Quality assurance Languages : en Pages : 0
Book Description
This book encompasses encyclopedic information regarding quality, its assurance as well as management. The objective of this book is to discuss novel concepts, state-of-the-art technology and developments in researches related to quality. New ideas and latest advancements in the area of quality assurance and related issues are showcased in this book, which is organized according to the application fields. The book discusses the fundamental ideas and historical perceptions regarding quality, and also, quality assurance procedures in education, healthcare, medicine, software advances, service sector and other technical fields. This book primarily targets students, researchers, quality engineers, production and process managers, and professionals who are interested in quality assurance and related fields. The book is a significant addition to the literature in the area of quality assurance and management.
Author: Piyush Sharma Publisher: Springer ISBN: 3319919415 Category : Business & Economics Languages : en Pages : 101
Book Description
This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.
Author: Ross M. Mullner Publisher: SAGE ISBN: 1412951798 Category : Medical Languages : en Pages : 713
Book Description
Within two volumes, more than 400 signed entries and their associated bibliographies and recommended readings authoritatively cover issues in both the historical and contemporary context of health services research.
Author: Wang, John Publisher: IGI Global ISBN: 1799892212 Category : Computers Languages : en Pages : 3296
Book Description
Big data and machine learning are driving the Fourth Industrial Revolution. With the age of big data upon us, we risk drowning in a flood of digital data. Big data has now become a critical part of both the business world and daily life, as the synthesis and synergy of machine learning and big data has enormous potential. Big data and machine learning are projected to not only maximize citizen wealth, but also promote societal health. As big data continues to evolve and the demand for professionals in the field increases, access to the most current information about the concepts, issues, trends, and technologies in this interdisciplinary area is needed. The Encyclopedia of Data Science and Machine Learning examines current, state-of-the-art research in the areas of data science, machine learning, data mining, and more. It provides an international forum for experts within these fields to advance the knowledge and practice in all facets of big data and machine learning, emphasizing emerging theories, principals, models, processes, and applications to inspire and circulate innovative findings into research, business, and communities. Covering topics such as benefit management, recommendation system analysis, and global software development, this expansive reference provides a dynamic resource for data scientists, data analysts, computer scientists, technical managers, corporate executives, students and educators of higher education, government officials, researchers, and academicians.
Author: Amihud Kramer Publisher: ISBN: 9789387938939 Category : Food industry and trade Languages : en Pages : 0
Book Description
"The presentation has been made in such a discipline to replace the unaided human monitor of quality that is being attempted here, for the first time. The material selected and included in this book will prove to be useful to the student and practitioner of quality control in the food industry. Particularly the measurement of appearance and textural properties, and statistical reporting and interpretation of data, in which solid achievements have been accomplished, and these stand ready for use by the food industry Since food quality is ultimately judged by the human consumer, it appeared logical to organize this material in accordance with the human senses involved in these judgements. The book considered the discipline of quality control in two parts. The first deals with measurements which in turn are divided into two major groupings. The other major grouping in the measurement section may be called the hidden attributes of quality in that the consumer is unable, by the use of his senses, to evaluate such attributes of the product which he consumes In this book we have attempted to outline the fundamental principles rat er than present details of procedures, many of which are available elsewhere. We are however, strongly of the opinion that it is difficult to present what may be new concept and to explain it thoroughly, unless an example which i,s close to the food technologist's experience, is used in illustration. If the reader wishes to apply the procedures illustrated by the examples, he must utilise his own data in order to arrive at the specific solution which will satisfy his particular situation." -- Provided by publisher.
Author: Su Mi Dahlgaard-Park
Author: Su Mi Dahlgaard-Park
Author: Stephen L. Vargo
Author: Charles Wankel
Author: 
Author: Bruce B. Frey
Author: Stacy Escobar
Author: Piyush Sharma
Author: Ross M. Mullner
Author: Wang, John
Author: Amihud Kramer