Author: Publisher:
ISBN:
Category : Industries
Languages : en
Pages : 406
Book Description
Journal of Japanese Trade & Industry
Author: Digital Technology in Service Encounters
Author: Sonja Christ-BrendemühlPublisher: Springer Nature
ISBN: 3658378859
Category : Business & Economics
Languages : en
Pages : 284
Book Description
Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio of human interaction and technology use in service encounters. To retain competitiveness, it seems mandatory to increase service encounter efficiency by embedding digital technology into the existing processes. However, there is little empirical evidence on how such technological implementations affect the sentiments, attitudes, and behaviors of frontline employees. Likewise, research on interrelated customer responses is scarce. To address this matter, this book presents four distinct yet related studies to investigate the impact of digital technology on frontline employees, customers, and ultimately service firms. The results and implications provide meaningful insights for theory and practice.
Service Design and Service Thinking in Healthcare and Hospital Management
Author: Mario A. PfannstielPublisher: Springer
ISBN: 3030007499
Category : Medical
Languages : en
Pages : 535
Book Description
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
The School Physiology Journal
Author: Overseas Information Programs of the United States Government
Author: United States. Department of State. Division of Library and Reference ServicesPublisher:
ISBN:
Category : Propaganda, American
Languages : en
Pages : 44
Book Description
Adoption and Implementation of AI in Customer Relationship Management
Author: Singh, SurabhiPublisher: IGI Global
ISBN: 1799879615
Category : Business & Economics
Languages : en
Pages : 289
Book Description
Integration of artificial intelligence (AI) into customer relationship management (CRM) automates the sales, marketing, and services in organizations. An AI-powered CRM is capable of learning from past decisions and historical patterns to score the best leads for sales. AI will also be able to predict future customer behavior. These tactics lead to better and more effective marketing strategies and increases the scope of customer services, which allow businesses to build healthier relationships with their consumer base. Adoption and Implementation of AI in Customer Relationship Management is a critical reference source that informs readers about the transformations that AI-powered CRM can bring to organizations in order to build better services that create more productive relationships. This book uses the experience of past decisions and historical patterns to discuss the ways in which AI and CRM lead to better analytics and better decisions. Discussing topics such as personalization, quality of services, and CRM in the context of diverse industries, this book is an important resource for marketers, brand managers, IT specialists, sales specialists, managers, students, researchers, professors, academicians, and stakeholders.
Advanced Japanese
Author: Noriko IshiharaPublisher: Routledge
ISBN: 1135279888
Category : Foreign Language Study
Languages : en
Pages : 188
Book Description
This innovative advanced level course in Japanese teaches appropriate language use in real life situations. With an emphasis on listening and speaking skills, the course takes a descriptive approach, demonstrating the variations that exist among Japanese speakers. Authentic sample dialogues demonstrate a range of generally preferred language uses, giving the student the tools to communicate in an effective and culturally appropriate manner. Organized according to frequently used functions of speech, such as requesting, apologizing, refusing and thanking and complimenting, Advanced Japanese presents commonly-used expressions and typical speech routines, providing the learner with the opportunity to familiarize themselves with their usage within the social context. Advanced Japanese: Communication in Context not only introduces commonly-used formulaic expressions, but also teaches learners how Japanese speakers assess crucial contextual factors such as relative social status, level of familiarity, and content of speech as they interpret a message and use language to convey their intentions. Key features of the textbook include: exercises throughout, including ‘core’ and ‘optional’ activities self-assessment section in each chapter unit summaries, grammar notes and role-play activities a separate Teacher’s Guide which fully supports the textbook featuring extensive notes and guidance also available through the companion website. Key features of the companion website include: complete audio files to accompany all dialogues within the textbook optional extra activities for students wishing to progress beyond the textbook teacher's guide – downloadable in both Japanese and English. Advanced Japanese: Communication in Context is the ideal resource for all intermediate to advanced learners of Japanese. The course is also an invaluable tool for anyone involved in the teaching of Japanese language. Noriko Ishihara is Associate Professor of EFL/TESOL at Hosei University, Japan. Magara Maeda teaches Japanese at the University of Wisconsin-River Falls, USA.
Health Psychology
Author: Regan A. R. GurungPublisher: SAGE Publications
ISBN: 1071851802
Category : Psychology
Languages : en
Pages : 847
Book Description
What factors determine healthy behavior? Health Psychology: Well-Being in a Diverse World answers this question by introducing and regularly applying research to stress, coping, interventions and health behaviors in today’s world. Speaking directly to students, Regan A. R. Gurung’s conversational voice guides learners through the key determinants of behavior, such as family, environment, ethnicity, and religion. Each chapter delves into the biological foundations of health, presents interdisciplinary case studies, and integrates personality and social psychological theories, fostering a comprehensive grasp of the subject. Continually asking readers to think further, to synthesize, to analyze, and to apply to improve their own health outcomes as they learn, Gurung empowers students through connections to personal experience. The Fifth Edition offers contemporary reference updates, an expanded focus on intersectional topics across cultures, test yourself practice, and much more. This title is accompanied by a complete teaching and learning package. Contact your Sage representative to request a demo. Learning Platform / Courseware Sage Vantage is an intuitive learning platform that integrates quality Sage textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It′s a learning platform you, and your students, will actually love. Learn more. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
The Emergence of ETFs in Asia-Pacific
Author: Adam MarszkPublisher: Springer
ISBN: 3030127524
Category : Business & Economics
Languages : en
Pages : 231
Book Description
This book is dedicated to examining Exchange-Traded Funds (ETFs) market in the Asia-Pacific region between 2004 and 2017. It offers a broad examination of the attributes and development of the ETF markets. The book presents a new approach to ETF markets modeling that uses innovation diffusion model. In addition, it explores the empirical links between ETFs and Information and Communication Technologies (ICTs). The book also compares ETFs and competing investment options. This book should appeal to both academics and practitioners as it includes detailed descriptions of the ETF markets and prepared projections regarding their future development. As the Asia-Pacific region plays a significant role in the global economy, this book should be useful for international readers beyond this area. The Emergence of ETFs in Asia-Pacific begins with an overview of the Asia-Pacific economies, focusing on their importance for the global economy and their features. Next, the book introduces an analytical framework. It explains major features of ETFs (such as their creation, distribution, and trading) and key categories, which facilitates profound understanding of the book merit even for readers with little knowledge about ETFs. The following chapter explores the role of ICTs in economy and society identifying channels of their impact on financial markets. It discusses how ICTs foster dynamic spread of financial innovations (including ETFs) across financial markets. Next, the book examines the ETF market's development in different countries in the Asia-Pacific region, by analyzing their level of development in terms of turnover. In this part it also provides brief characteristics of all markets, including their structures and categories of ETFs in various countries. Consecutive part of the book is dedicated to reports on the process of ICTs growing penetration across Asia-Pacific countries, showing the changes observed during recent years. It then continues the empirical analysis of the ETF markets in the Asia-Pacific region by attempting to trace the links between the development of ETF markets and ICT penetration during the period 2004-2017. As complementary material, a methodological annex is included showing major analytical techniques used throughout the research.
Author: