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Author: Stephan Kaiser Publisher: Springer Science & Business Media ISBN: 3642160638 Category : Business & Economics Languages : en Pages : 208
Book Description
Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.
Author: Stephan Kaiser Publisher: Springer Science & Business Media ISBN: 3642160638 Category : Business & Economics Languages : en Pages : 208
Book Description
Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.
Author: David H. Maister Publisher: Free Press ISBN: 9780684834313 Category : Business & Economics Languages : en Pages : 400
Book Description
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that “every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.”
Author: Bente Løwendahl Publisher: Copenhagen Business School Press DK ISBN: 9788763001274 Category : Business & Economics Languages : en Pages : 232
Book Description
Aimed at practitioners and academics, this third edition discusses various issues such as to what extent are professional service firms (PSFs) different, when is a service (not) professional, what are particular challenges in managing PSFs, what are important strategic issues for PSFs and more.
Author: David H. Maister Publisher: Simon and Schuster ISBN: 1471109658 Category : Business & Economics Languages : en Pages : 536
Book Description
Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
Author: Andreas B. Günther Publisher: Springer ISBN: 3658240911 Category : Business & Economics Languages : en Pages : 310
Book Description
Over the past years, knowledge-intensive industries have gained significant importance as economic factor, giving rise to professional service firms (PSFs) such as law firms, accounting firms, or consultancies. Following this development, the research interest especially in the strategies pursued by PSFs has grown substantially. However, past research focused mainly on strategies of established, mature PSFs, leaving academics as well as potential entrepreneurs without guidance on what newly founded, entrepreneurial PSFs should pay attention to in order to ensure lasting competitive advantages. Based on an explorative grounded theory analysis of two outstanding commercial law firm spin-offs in Germany, this work advances the research in this field. In addition to a detailed case study report, it offers a comprehensive theoretical framework and argues that PSFs have to employ a set of seven specific entrepreneurial strategies – including for example service delivery, people development, and client acquisition strategies – in order to successfully manage the entrepreneurial phase. In providing examples for the growing PSF industry, the findings on commercial law firm spin-offs also inform entrepreneurship research in other professions
Author: John R. Bryson Publisher: Edward Elgar Publishing ISBN: 1781000417 Category : Business & Economics Languages : en Pages : 464
Book Description
Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co
Author: Felix Schulze-Borges Publisher: Springer Science & Business Media ISBN: 3834961671 Category : Business & Economics Languages : en Pages : 300
Book Description
Felix Schulze-Borges entwickelt ein fundiertes Performanceverständnis für Professional Service Firms und bettet dieses thematisch in das strategische Management ein. Um die Performance für das Management handhabbar zu machen, identifiziert er deren zentrale Determinanten und integriert diese anhand ihrer Wirkungszusammenhänge in ein entsprechendes Performance-Management-System.
Author: Stephan Kaiser
Author: Stephan Kaiser
Author: David H. Maister
Author: Bente Løwendahl
Author: Royston Greenwood
Author: Bente Løwendahl
Author: Stephan Kaiser
Author: David H. Maister
Author: Andreas B. Günther
Author: John R. Bryson
Author: Felix Schulze-Borges