Author: Robert S. Raucher
Publisher:
ISBN: 9781605731667
Category : Water utilities
Languages : en
Pages : 71
Book Description
Expanding Water Utility Services Beyond Water Supply
Author: Robert S. Raucher
Publisher:
ISBN: 9781605731667
Category : Water utilities
Languages : en
Pages : 71
Book Description
Publisher:
ISBN: 9781605731667
Category : Water utilities
Languages : en
Pages : 71
Book Description
Customer Experience Management for Water Utilities
Author: Peter Prevos
Publisher: IWA Publishing
ISBN: 1780408668
Category : Science
Languages : en
Pages : 220
Book Description
Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.
Publisher: IWA Publishing
ISBN: 1780408668
Category : Science
Languages : en
Pages : 220
Book Description
Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.
Safe Water From Every Tap
Author: National Research Council
Publisher: National Academies Press
ISBN: 0309175437
Category : Nature
Languages : en
Pages : 228
Book Description
Small communities violate federal requirements for safe drinking water as much as three times more often than cities. Yet these communities often cannot afford to improve their water service. Safe Water From Every Tap reviews the risks of violating drinking water standards and discusses options for improving water service in small communities. Included are detailed reviews of a wide range of technologies appropriate for treating drinking water in small communities. The book also presents a variety of institutional options for improving the management efficiency and financial stability of water systems.
Publisher: National Academies Press
ISBN: 0309175437
Category : Nature
Languages : en
Pages : 228
Book Description
Small communities violate federal requirements for safe drinking water as much as three times more often than cities. Yet these communities often cannot afford to improve their water service. Safe Water From Every Tap reviews the risks of violating drinking water standards and discusses options for improving water service in small communities. Included are detailed reviews of a wide range of technologies appropriate for treating drinking water in small communities. The book also presents a variety of institutional options for improving the management efficiency and financial stability of water systems.
Beyond Tradeoffs
Author: Nancy Birdsall
Publisher: Brookings Institution Press
ISBN: 9780815791294
Category : Business & Economics
Languages : en
Pages : 382
Book Description
Latin American income distribution is among the most unequal in the world. Both the poor and the wealthy have paid a price for this inequality, which is in part responsible for the region's low growth rates. The essays in this book propose new ways of reducing inequality, not by growth-inhibiting transfers and regulations, but by enhancing efficiency—eliminating consumption subsidies for the wealthy, increasing the productivity of the poor, and shifting to a more labor and skill-demanding growth path. In Beyond Tradeoffs, Latin American experts demonstrate how market-friendly measures in key policy areas can simultaneously promote greater equity and greater efficiency. By identifying win-win strategies, the authors challenge the conventional wisdom that there is always a tradeoff between these two objectives. Extensive macroeconomic reforms in the region have provided opportunities to implement such strategies across many sectors. The volume aims at building a "Latin consensus" on a second round of reforms—reforms that address the urgent issue of inequality without undermining efficient growth. Contributors include Jonathan Coles, Rene Cortazar, Ricardo Hausmann, Juan Luis Londoño, Nora Lustig, Moises Naím, and Joseph Stiglitz. Copublished with the Inter-American Development Bank
Publisher: Brookings Institution Press
ISBN: 9780815791294
Category : Business & Economics
Languages : en
Pages : 382
Book Description
Latin American income distribution is among the most unequal in the world. Both the poor and the wealthy have paid a price for this inequality, which is in part responsible for the region's low growth rates. The essays in this book propose new ways of reducing inequality, not by growth-inhibiting transfers and regulations, but by enhancing efficiency—eliminating consumption subsidies for the wealthy, increasing the productivity of the poor, and shifting to a more labor and skill-demanding growth path. In Beyond Tradeoffs, Latin American experts demonstrate how market-friendly measures in key policy areas can simultaneously promote greater equity and greater efficiency. By identifying win-win strategies, the authors challenge the conventional wisdom that there is always a tradeoff between these two objectives. Extensive macroeconomic reforms in the region have provided opportunities to implement such strategies across many sectors. The volume aims at building a "Latin consensus" on a second round of reforms—reforms that address the urgent issue of inequality without undermining efficient growth. Contributors include Jonathan Coles, Rene Cortazar, Ricardo Hausmann, Juan Luis Londoño, Nora Lustig, Moises Naím, and Joseph Stiglitz. Copublished with the Inter-American Development Bank
Privatization of Water Services in the United States
Author: National Research Council
Publisher: National Academies Press
ISBN: 0309170761
Category : Science
Languages : en
Pages : 158
Book Description
In the quest to reduce costs and improve the efficiency of water and wastewater services, many communities in the United States are exploring the potential advantages of privatization of those services. Unlike other utility services, local governments have generally assumed responsibility for providing water services. Privatization of such services can include the outright sale of system assets, or various forms of public-private partnershipsâ€"from the simple provision of supplies and services, to private design construction and operation of treatment plants and distribution systems. Many factors are contributing to the growing interest in the privatization of water services. Higher operating costs, more stringent federal water quality and waste effluent standards, greater customer demands for quality and reliability, and an aging water delivery and wastewater collection and treatment infrastructure are all challenging municipalities that may be short of funds or technical capabilities. For municipalities with limited capacities to meet these challenges, privatization can be a viable alternative. Privatization of Water Services evaluates the fiscal and policy implications of privatization, scenarios in which privatization works best, and the efficiencies that may be gained by contracting with private water utilities.
Publisher: National Academies Press
ISBN: 0309170761
Category : Science
Languages : en
Pages : 158
Book Description
In the quest to reduce costs and improve the efficiency of water and wastewater services, many communities in the United States are exploring the potential advantages of privatization of those services. Unlike other utility services, local governments have generally assumed responsibility for providing water services. Privatization of such services can include the outright sale of system assets, or various forms of public-private partnershipsâ€"from the simple provision of supplies and services, to private design construction and operation of treatment plants and distribution systems. Many factors are contributing to the growing interest in the privatization of water services. Higher operating costs, more stringent federal water quality and waste effluent standards, greater customer demands for quality and reliability, and an aging water delivery and wastewater collection and treatment infrastructure are all challenging municipalities that may be short of funds or technical capabilities. For municipalities with limited capacities to meet these challenges, privatization can be a viable alternative. Privatization of Water Services evaluates the fiscal and policy implications of privatization, scenarios in which privatization works best, and the efficiencies that may be gained by contracting with private water utilities.
Public Private Partnerships for Urban Water Utilities
Author: Philippe Marin
Publisher: World Bank Publications
ISBN: 0821379577
Category : Technology & Engineering
Languages : en
Pages : 212
Book Description
'Public-Private Partnerships for Urban Water Utilities: A Review of Experiences in Developing Countries' analyzes the market growth of Public-Private Partnerships (PPPs) in the developing world since 1990, and the performance of more than 65 large water PPP projects representing more than 100 million people for access, service quality, operational efficiency, and tariff levels. Although a relatively small portion of the water utilities in the developing world are operated under PPPs (about 7 percent in 2007), the urban population served by private water operators has grown every year since 1990. Despite many difficulties encountered by PPP projects and a few contract terminations, a large majority of contracts awarded since 1990 are still in place. The track record for improving service and efficiency reaffirms the value of PPPs to help turn around poorly performing water utilities, even though the level of private financing did not match initial expectations. Over time, a more realistic market has developed, the number of private investors from developing countries has grown, and contract designs have become more pragmatic concerning risk allocations between partners. The water sector has many features that set it apart from other infrastructure sectors. This book suggests the need for careful consideration of those specificities to successfully involve private operators. Although concessions with private financing have worked in a few places, contractual arrangements that combine private operation with public financing appear to be the most sustainable option in many countries. Policy makers, stakeholders, and donors need to remain heavily engaged in the water sector, especially in the poorest countries and during a global financial crisis. This book contributes to a better understanding of the various options to tackle the many challenges of providing water and sanitation services to urban populations in the developing world.
Publisher: World Bank Publications
ISBN: 0821379577
Category : Technology & Engineering
Languages : en
Pages : 212
Book Description
'Public-Private Partnerships for Urban Water Utilities: A Review of Experiences in Developing Countries' analyzes the market growth of Public-Private Partnerships (PPPs) in the developing world since 1990, and the performance of more than 65 large water PPP projects representing more than 100 million people for access, service quality, operational efficiency, and tariff levels. Although a relatively small portion of the water utilities in the developing world are operated under PPPs (about 7 percent in 2007), the urban population served by private water operators has grown every year since 1990. Despite many difficulties encountered by PPP projects and a few contract terminations, a large majority of contracts awarded since 1990 are still in place. The track record for improving service and efficiency reaffirms the value of PPPs to help turn around poorly performing water utilities, even though the level of private financing did not match initial expectations. Over time, a more realistic market has developed, the number of private investors from developing countries has grown, and contract designs have become more pragmatic concerning risk allocations between partners. The water sector has many features that set it apart from other infrastructure sectors. This book suggests the need for careful consideration of those specificities to successfully involve private operators. Although concessions with private financing have worked in a few places, contractual arrangements that combine private operation with public financing appear to be the most sustainable option in many countries. Policy makers, stakeholders, and donors need to remain heavily engaged in the water sector, especially in the poorest countries and during a global financial crisis. This book contributes to a better understanding of the various options to tackle the many challenges of providing water and sanitation services to urban populations in the developing world.
Expansion of Snowmaking Coverage and Development of Alternative Water Supplies at Mount Snow Ski Resort
Redevelopment
Beyond Parliament
Author: Horman Chitonge
Publisher: BRILL
ISBN: 9004299556
Category : Law
Languages : en
Pages : 287
Book Description
In Beyond Parliament Horman Chitonge offers a unique combination of the conceptual dimensions with the practical examples of human rights discourse deployed as an instrument for social change in the global south. He uses the right to water and the right to food to illustrate that human rights are never given on a silver platter; giving effect to human rights is always an outcome of a continuous struggle to protect human dignity and value. To implement this view of human rights, the book argues, requires going beyond the parliamentary politics of recognising and acknowledging human rights in statutes and bill of rights to the radical democratic politics of giving effect to the recognised rights, especially among the poor and marginalised.
Publisher: BRILL
ISBN: 9004299556
Category : Law
Languages : en
Pages : 287
Book Description
In Beyond Parliament Horman Chitonge offers a unique combination of the conceptual dimensions with the practical examples of human rights discourse deployed as an instrument for social change in the global south. He uses the right to water and the right to food to illustrate that human rights are never given on a silver platter; giving effect to human rights is always an outcome of a continuous struggle to protect human dignity and value. To implement this view of human rights, the book argues, requires going beyond the parliamentary politics of recognising and acknowledging human rights in statutes and bill of rights to the radical democratic politics of giving effect to the recognised rights, especially among the poor and marginalised.
Sunset Limited
Author: Richard J. Orsi
Publisher: Univ of California Press
ISBN: 0520940865
Category : History
Languages : en
Pages : 640
Book Description
The only major U.S. railroad to be operated by westerners and the only railroad built from west to east, the Southern Pacific acquired a unique history and character. It also acquired a reputation, especially in California, as a railroad that people loved to hate. This magisterial history tells the full story of the Southern Pacific for the first time, shattering myths about the company that have prevailed to this day. A landmark account, Sunset Limited explores the railroad's development and influence—especially as it affected land settlement, agriculture, water policy, and the environment—and offers a new perspective on the tremendous, often surprising, role the company played in shaping the American West. Based on his unprecedented and extensive research into the company's historical archives, Richard Orsi finds that, contrary to conventional understanding, the Southern Pacific Company identified its corporate well-being with population growth and social and economic development in the railroad's hinterland. As he traces the complex and shifting intersections between corporate and public interest, Orsi documents the railroad's little-known promotion of land distribution, small-scale farming, scientific agriculture, and less wasteful environmental practices and policies—including water conservation and wilderness and recreational parklands preservation. Meticulously researched, lucidly written, and judiciously balanced, Sunset Limited opens a new window onto the American West in a crucial phase of its development and will forever change our perceptions of one of the largest and most important western corporations in the late nineteenth and early twentieth centuries.
Publisher: Univ of California Press
ISBN: 0520940865
Category : History
Languages : en
Pages : 640
Book Description
The only major U.S. railroad to be operated by westerners and the only railroad built from west to east, the Southern Pacific acquired a unique history and character. It also acquired a reputation, especially in California, as a railroad that people loved to hate. This magisterial history tells the full story of the Southern Pacific for the first time, shattering myths about the company that have prevailed to this day. A landmark account, Sunset Limited explores the railroad's development and influence—especially as it affected land settlement, agriculture, water policy, and the environment—and offers a new perspective on the tremendous, often surprising, role the company played in shaping the American West. Based on his unprecedented and extensive research into the company's historical archives, Richard Orsi finds that, contrary to conventional understanding, the Southern Pacific Company identified its corporate well-being with population growth and social and economic development in the railroad's hinterland. As he traces the complex and shifting intersections between corporate and public interest, Orsi documents the railroad's little-known promotion of land distribution, small-scale farming, scientific agriculture, and less wasteful environmental practices and policies—including water conservation and wilderness and recreational parklands preservation. Meticulously researched, lucidly written, and judiciously balanced, Sunset Limited opens a new window onto the American West in a crucial phase of its development and will forever change our perceptions of one of the largest and most important western corporations in the late nineteenth and early twentieth centuries.