Author: Robert S. RaucherPublisher:
ISBN: 9781605731667
Category : Water utilities
Languages : en
Pages : 71
Book Description
Expanding Water Utility Services Beyond Water Supply
Author: Robert S. RaucherPublisher:
ISBN: 9781605731667
Category : Water utilities
Languages : en
Pages : 71
Book Description
Customer Experience Management for Water Utilities
Author: Peter PrevosPublisher: IWA Publishing
ISBN: 1780408668
Category : Science
Languages : en
Pages : 220
Book Description
Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.
Safe Water From Every Tap
Author: Committee on Small Water Supply SystemsPublisher: National Academies Press
ISBN: 0309522846
Category : Science
Languages : en
Pages : 229
Book Description
Small communities violate federal requirements for safe drinking water as much as three times more often than cities. Yet these communities often cannot afford to improve their water service. Safe Water From Every Tap reviews the risks of violating drinking water standards and discusses options for improving water service in small communities. Included are detailed reviews of a wide range of technologies appropriate for treating drinking water in small communities. The book also presents a variety of institutional options for improving the management efficiency and financial stability of water systems.
Privatization of Water Services in the United States
Author: National Research CouncilPublisher: National Academies Press
ISBN: 0309170761
Category : Science
Languages : en
Pages : 158
Book Description
In the quest to reduce costs and improve the efficiency of water and wastewater services, many communities in the United States are exploring the potential advantages of privatization of those services. Unlike other utility services, local governments have generally assumed responsibility for providing water services. Privatization of such services can include the outright sale of system assets, or various forms of public-private partnershipsâ€"from the simple provision of supplies and services, to private design construction and operation of treatment plants and distribution systems. Many factors are contributing to the growing interest in the privatization of water services. Higher operating costs, more stringent federal water quality and waste effluent standards, greater customer demands for quality and reliability, and an aging water delivery and wastewater collection and treatment infrastructure are all challenging municipalities that may be short of funds or technical capabilities. For municipalities with limited capacities to meet these challenges, privatization can be a viable alternative. Privatization of Water Services evaluates the fiscal and policy implications of privatization, scenarios in which privatization works best, and the efficiencies that may be gained by contracting with private water utilities.
Water Reuse
Author: National Research CouncilPublisher: National Academies Press
ISBN: 0309224624
Category : Science
Languages : en
Pages : 276
Book Description
Expanding water reuse-the use of treated wastewater for beneficial purposes including irrigation, industrial uses, and drinking water augmentation-could significantly increase the nation's total available water resources. Water Reuse presents a portfolio of treatment options available to mitigate water quality issues in reclaimed water along with new analysis suggesting that the risk of exposure to certain microbial and chemical contaminants from drinking reclaimed water does not appear to be any higher than the risk experienced in at least some current drinking water treatment systems, and may be orders of magnitude lower. This report recommends adjustments to the federal regulatory framework that could enhance public health protection for both planned and unplanned (or de facto) reuse and increase public confidence in water reuse.
The cost of water supply and water utility management
Author: Robert Maurice ClarkPublisher:
ISBN:
Category :
Languages : en
Pages : 184
Book Description
Water Services Management
Author: David StephensonPublisher: IWA Publishing
ISBN: 1843390809
Category : Science
Languages : en
Pages : 430
Book Description
Water services include water supply, sewerage and stormwater drainage. The facilities needed for these services are pipelines, reservoirs and treatment works; but the service goes beyond the infrastructure. It includes economics, billing, and business management. Although these services exist in every city, being advanced by the growing use of automation and information technology, costs are also increasing without many consumers seeing increased benefits. Customer service is therefore becoming important to the industry. Water Services Management is intended to educate engineers to manage and improve water services, rather than simply designing and constructing treatment works and distribution systems. The text covers water supply and drainage from the hydraulic and economic points of view, and while design and construction practices are reviewed, the focus of the book is on improving existing systems to turn the emerging industry into an attractive business. Topics covered include: Potable water supply, sewerage and stormwater drainage. Hydraulic management: storage, peak flow attenuation and pumping. Water quality: standards, pollution control and treatment. Infrastructure management: rehabilitation, reconstruction, upgrading and maintenance. Economic efficiency: asset management, privatization, and risk analysis. Improving economic viability via efficient use of energy and construction project management. Characteristics encountered in developing countries are also considered, including: Low cost sanitation, water supply standards and off-grid energy sources. Capacity building and appropriate technologies. Financing, operation and benchmarking.
Expansion of Snowmaking Coverage and Development of Alternative Water Supplies at Mount Snow Ski Resort
Author: Regionalization Options for Small Water Systems
Author: Publisher:
ISBN:
Category : Municipal water supply
Languages : en
Pages : 70
Book Description
Author: