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Author: Darryl S. Doane Publisher: Amacom Books ISBN: 9780814472590 Category : Business & Economics Languages : en Pages : 302
Book Description
"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."
Author: Darryl S. Doane Publisher: Amacom Books ISBN: 9780814472590 Category : Business & Economics Languages : en Pages : 302
Book Description
"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."
Author: Darryl S. Doane Publisher: Human Resource Development ISBN: 9780874257373 Category : Customer services Languages : en Pages : 274
Book Description
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Author: Jonamay Lambert Publisher: Amacom ISBN: 9780814415368 Category : Business & Economics Languages : en Pages : 323
Book Description
The Diversity Training Activity Book addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.
Author: DARRYL S. DOANE AND ROSE D. SLOAT Publisher: ISBN: 9788189107512 Category : Languages : en Pages : 330
Book Description
The Customer Service Activity Book offers 50 dynamic, engaging exercises to help customer relations professionals provide remarkable service experiences over and over, building the customer loyalty and word-of-mouth that drive profits.
Author: Peggy Carlaw Publisher: McGraw Hill Professional ISBN: 0071501827 Category : Business & Economics Languages : en Pages : 226
Book Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Author: Tabitha Blue Publisher: Rockridge Press ISBN: 9781646119486 Category : Family & Relationships Languages : en Pages : 0
Book Description
Games, activities, and advice to get new, soon-to-be moms ready for the big day Your first pregnancy probably has you feeling excited and maybe a little nervous. This pregnancy activity book is a fun collection of 100 creative puzzles, exercises, writing prompts, and advice to support you and help you stay positive as you prepare for motherhood. Featuring everything from coloring pages and crossword puzzles to tips for diet, exercise, and preventing morning sickness, this guide will keep you entertained, help you record how you feel, and give you the tools to take on parenthood with confidence and good humor. This first time mom pregnancy journal features: Fun activities―Unlike a classic journal, the prompts in this book are quick and light so you can do them anytime. Helpful advice―Lists and questions will give you guidance on finding a doctor or hospital, asking your OB/GYN questions, and more. Fun for each trimester―This book is organized into three trimesters and includes a section on childbirth, so the activities and advice will progress along with you. Discover 100 enjoyable ways to stay sane and get ready for your bundle of joy.
Author: Peter Garber Publisher: Human Resource Development ISBN: 9780874258486 Category : Business & Economics Languages : en Pages : 178
Book Description
Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their skills in a variety of real-life situations; Enable participants to practice in a risk-free environment. Select role-plays to develop skills in each of the five main interview types: Selection; Discipline; Appraisal; Separation; Counseling. Time Guidelines: Each role play takes between 11/2 and 2 ho.
Author: Darryl S. Doane
Author: Darryl S. Doane
Author: Darryl S. Doane
Author: Maida Silverman
Author: Jonamay Lambert
Author: DARRYL S. DOANE AND ROSE D. SLOAT
Author: Peggy Carlaw
Author: IglooBooks
Author: Tabitha Blue
Author: Suzanne Carreker
Author: Peter Garber