Managing Social Service Staff for Excellence

Managing Social Service Staff for Excellence PDF Author: Nancy Summers
Publisher: John Wiley & Sons
ISBN: 1118089510
Category : Political Science
Languages : en
Pages : 260

Book Description
An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations "As someone who has worked in social service agencies, consulted with hundreds of them, and who teaches social service professionals, Ms. Summers knows the issues faced by agencies firsthand. From this experience she has compiled a thoughtful and well-organized text that identifies the principles of effective supervision." —Samuel Knapp, EdD Director of Professional Affairs, Pennsylvania Psychological Association From the Foreword The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. While there are many books written about giving quality clinical supervision, there is very little on supervising the least experienced frontline nonclinical and clinical staff to teach and promote positive and effective interaction with clients, and provide staff support and training that elevates quality care, improves job satisfaction, and minimizes staff turnover. Based on author Nancy Summers' many years of working with troubled social service agencies, Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision fills this need and offers numerous ideas for securing the best care for those served by social service agencies. Common problems faced by agencies are examined with regard to employee behavior and wellness, including staff teamwork, how to build healthy staff/client relationships, and the identification and prevention of routine disrespect of clients and their needs. Diagnostic techniques are presented for identifying these problems, as well as remedies and prevention programs that can be put in place without great expense. Filled with interviews and numerous case examples, Managing Social Service Staff for Excellence offers a step-by-step process for: creating good preventive measures to counteract negative practices that can occur; developing robust commitment and enthusiasm; and getting back on the right track after unfortunate incidents have taken place.

Achieving Service Excellence

Achieving Service Excellence PDF Author: Myron D. Fottler
Publisher: Ache Management Series
ISBN: 9781567933277
Category : Clinical competence
Languages : en
Pages : 0

Book Description
Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today's competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous real-world examples and current research findings. Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure. This second edition has been completely updated. Concepts have been expanded to include information on: Significance of aligning strategy, staffing, and systems Evidence-based service management and design principles Customer relationship management Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations Instructor Resources: Discussion questions and case studies with talking points. To see a sample, click the link in the right-hand navigation bar.

Achieving Excellence in the Management of Human Service Organizations

Achieving Excellence in the Management of Human Service Organizations PDF Author: Peter M. Kettner
Publisher: Addison-Wesley Longman
ISBN:
Category : Business & Economics
Languages : en
Pages : 410

Book Description
This book attempts to create an integrated model for management and administrative practice in the management of human service organizations. The book presents a theoretical foundation for human services management and identifies the major roles and responsibilities of the manager/administrator.To date, management books have identified problems in organizational functioning and described how systems should work. This book goes beyond description. First, it identifies themes that serve as guidelines to insure internal consistency within the organization. Then it proposes what managers need to do to put their organizations back on track toward excellence. The overall emphasis is on how to get employees to perform at their optimum levels to insure organizational efficiency, effectiveness, quality and productivity.For people in Human Services Management and Social Work Administration/ Management.

Delivering Excellence in Health and Social Care

Delivering Excellence in Health and Social Care PDF Author: Max Moullin
Publisher:
ISBN: 9780335208890
Category : Medical care
Languages : en
Pages : 0

Book Description
Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement in the context of a large number of government initiatives including the NHS Plan, Best Value, Clinical Governance and Quality Protects. This book provides a clear explanation of the whole area and includes a wide variety of case studies and examples within health and social care, including the Voluntary Sector.

Social Work Case Management

Social Work Case Management PDF Author: Michael J. Holosko
Publisher: SAGE Publications
ISBN: 1483374467
Category : Social Science
Languages : en
Pages : 449

Book Description
Social Work Case Management: Case Studies From the Frontlines by Michael J. Holosko is an innovative book that equips readers with the knowledge and skills they need to be effective case management practitioners in a variety of health and human service organizations. A must-read for students and professionals in social work, this important work introduces a unique Task-Centered Case Management Model built around the unifying principles of the profession—person-in-environment, strengths-based work, and ecological perspective. Over twenty case studies by case managers and professionals offer innovative practice insights, illustrating the practice roles and responsibilities of today's case managers and the realities of conducting case management in today’s growing, exciting, and challenging field.

Strategic Supervision

Strategic Supervision PDF Author: Peter J. Pecora
Publisher: SAGE
ISBN: 1412915430
Category : Business & Economics
Languages : en
Pages : 249

Book Description
Strategic Supervision is a brief, practical guide to the most important aspects of supervisory leadership and personnel management within the social work environment. This is an applications-oriented book aimed at helping practitioners to problem-solve, lead teams and support multi-cultural and other forms of diverse staffing. A hands-on guide, designed for working with employees having performance difficulties and explaining how using a clear, but thorough, performance planning and review process is essential to best practice. It also offers a management tool for working with Equal Employment Opportunity, Affirmative Action and other nondiscriminatory practices in hiring and promotion activities.

Proactive Management in Social Work Practice

Proactive Management in Social Work Practice PDF Author: Sharon Lambley
Publisher: Learning Matters
ISBN: 0857253603
Category : Social Science
Languages : en
Pages : 177

Book Description
Leadership and management appointments are often made on the basis of an exemplary performance record in a non-managerial role with the implicit assumption that this standard will be transferred into the new role. However, the role of manager and leader in social care is very challenging and some managers struggle to acquire the level of performance they had achieved in their previous role. This book will introduce the values and principles that underpin good leadership and management practice to anyone working in social work and social care services.

An Empowering Approach to Managing Social Service Organizations

An Empowering Approach to Managing Social Service Organizations PDF Author: Donna Hardina, PhD
Publisher: Springer Publishing Company
ISBN: 0826138160
Category : Social Science
Languages : en
Pages : 462

Book Description
Presenting an empowerment-oriented management approach, this ground-breaking how-to guide covers the most recent innovations and current theories you need to create a successful social service organization. This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including: Values and ethics Organizational structure Diverse clientele and access to services Barriers to service delivery Cultural competency Fight for social justice Financial resource management Evaluating program outcomes Control of the external environment A must-have reference, An Empowering Approach to Managing Social Service Organizations will help practicing professionals and students on the cusp of leadership improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment.

Leadership and Management in Social Care

Leadership and Management in Social Care PDF Author: Trish Hafford-Letchfield
Publisher: SAGE
ISBN: 1849202397
Category : Social Science
Languages : en
Pages : 234

Book Description
′This is a timely and well crafted text which is to be commended, with strong chapters from knowledgeable and committed authors. A stimulating read and one which will be of considerable use to those with responsibility for leading and managing learning in social care and social work′ - Keith Popple, Professor of Social Work, London South Bank University ′This is a welcome and timely book, which forecasts the growing need for workplace learning. I will be one of the first people to buy it′ - Jan Fook, Professor of Social Work, University of Southampton This core textbook provides an authoritative overview of the leadership and management of learning in social care education and practice. Written in response to recent policy and continuing professional development frameworks, the book provides the underpinning knowledge for candidates following post-qualifying awards for social work in leadership, management and practice education Key features include: " reference to the relevant post-qualifying standards in social work at Higher Specialist and Advanced levels " an interprofessional approach " case studies, activities and points for reflection. Leadership and Management in Social Care will equip readers with the relevant knowledge and skills they need to improve the quality of social care services and their delivery. With an emphasis upon continuing professional development it will become essential reading for students following social work and social care qualifications for continuing professional development. Social care practitioners responsible for staff development and interested in progressing to management roles will also find the book invaluable. Trish Hafford-Letchfield is a senior lecturer at London South Bank University for social work, higher education and leadership and management courses. Kate Leonard is a senior lecturer at LSBU and freelance trainer, assessor and mentor. Nasa Begum has been Principal Advisor for Participation at SCIE since 2003 and is a researcher. Neil Chick is Organisational Learning Manager for a housing association and coach mentor.

Social Care Management, Strategy and Business Planning

Social Care Management, Strategy and Business Planning PDF Author: Trish Hafford-Letchfield
Publisher: Jessica Kingsley Publishers
ISBN: 0857003941
Category : Social Science
Languages : en
Pages : 242

Book Description
Social Care Management, Strategy and Business Planning is a comprehensive guide to strategic social care management, covering all the knowledge and skills that managers in the 21st century must have, and showing how to make theory a practical reality. The book aims to make business planning a more accessible and user-friendly process, offering practical advice on how to tackle the everyday tasks which good social care management should involve. Topics covered include strategic planning, business development, commissioning and contracting, project management, decision-making, risk, and evaluation techniques. The book also acknowledges the challenges of working collaboratively within a complex legislative and policy framework and juggling different aspects of the management tasks whilst retaining professional identities and ethics. Also included are practical examples and lively tips and comments from practising managers on their experiences in different areas of business planning. This book will be essential reading for anyone involved in managing or leading practice either in the front line or at a more strategic level. It will be useful to post-qualifying social work students and is particularly valuable to anyone following a management training programme.