Managing Services PDF Download

Author: Mark M. Davis
Publisher: Irwin/McGraw-Hill
ISBN:
Category : Customer relations
Languages : en
Pages : 474

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Book Description
Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist. This is important, especially considering most students taking this course aspire to and are preparing for managerial positions.

Author: Simon Slavin
Publisher: CRC Press
ISBN: 9780789001085
Category : Business & Economics
Languages : en
Pages : 484

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Book Description
Featuring new and updated information on computer technologies, including networking and using the Internet as a necessary tool for professionals, Human Services Technology: Understanding, Designing, and Implementing Computer and Internet Applications in the Social Services will help individual human service professionals and agencies understand, design, implement, and manage computer and Internet applications. Combining several relevant fields, this informative guide provides you with the knowledge to effectively collect, store, manipulate, and communicate information to better serve clients and successfully manage human service agencies. Human Services Technology explains basic technological terms and gives you the history of technology uses before you explore other areas of Information Technology (IT). This essential guide will also improve your ability to find and understand recent research and information on important topics. Human Services Technology will expand your technical know-how and help you better serve clients by offering you proven methods and explanations, such as: describing terms--such as hardware, networking, and telecommunications--with easy-to-understand analogies and examples using IT applications to support social policies, improve service coordination among agencies, efficiently manage agencies in order to save time, support workers’decision making with information, and assist clients solving the problems that internal and external issues cause when determining IT needs, such as working with federal reporting requirements understanding and dealing with the 10 most critical IT issues for management Containing dozens of graphs, tables, and figures, this knowledgeable book will help you with any IT problem you encounter. Symbols by certain subjects in the book indicate that you can find more information and references on that issue through links on the book?s accompanying Web site. Human Services Technology will enable you to thoroughly understand and use IT to help you offer improved services to clients and manage agencies with increased efficiency and effectiveness.

Author: Jessica Keyes
Publisher: CRC Press
ISBN: 0203997611
Category : Business & Economics
Languages : en
Pages : 952

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Book Description
The calculus of IT support for the banking, securities, and insurance industries has changed dramatically and rapidly over the past few years. Consolidation and deregulation are creating opportunities and challenges never before seen. Unheard of just a few years ago, e-commerce has given birth to new infrastructures and departments needed to suppor

Author: Jessica Keyes
Publisher: CRC Press
ISBN: 9780849399817
Category : Computers
Languages : en
Pages : 754

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Book Description
The calculus of IT support for the banking, securities and insurance industries has changed dramatically and rapidly over the past few years. Unheard of just a few years ago, corporate intranets are now used for everything from job postings to enhanced team communications. Whole new departments are being created to support e-commerce. And the Internet/Intranet/Extranet triple-whammy is the most critical component of most financial IT shops. At the same time, new intelligent agents stand ready to take on such diverse functions as customer profiling and data mining. Get a handle on all these new and newer ripples with Handbook of Technology in Financial Services. Here, in this exhaustive new guide and reference book, industry guru Jessica Keyes gives you the no-nonsense scoop on not just the tried and true IT tools of today, but also the up-and-coming "hot" technologies of tomorrow, and how to plan for them. Keyes gives you extensive, example-driven explanations of such topics as: digital check imaging and Internet-based billing e-commerce and Internet banking portfolio management systems for the 21st century GIS technology in financial services and much more. Focusing on problems from both a technology perspective and a business perspective, the Handbook also addresses challenges and solutions associated with: supporting the self-service revolution by servicing kiosks and ATMs efficiently and economically straight-through processing for the securities industry outsourcing business communications in the insurance industry distributed integration as a cost-effective alternative to data warehousing and putting inbound fax automation to work in financial organizations. Packed with real-world case-studies and practical solutions to problems confronting financial services IT managers every day of the week, Handbook of Technology in Financial Services covers everything from system security to IT support for the Web marketing of financial services. In short, it is a compendium of essential information no professional can afford to be without.

Author: Lee, In
Publisher: IGI Global
ISBN: 1466645113
Category : Business & Economics
Languages : en
Pages : 347

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Book Description
"This book offers insights into issues, challenges, and solutions related to the successful application and management aspects of electronic business, providing a comprehensive framework for researchers and practitioners in understanding the growing demand of e-business research"--Provided by publisher.

Author: National Academy of Engineering
Publisher: National Academies Press
ISBN: 0309038952
Category : Business & Economics
Languages : en
Pages : 256

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Book Description
Beginning by dispelling some of the myths about services, this provocative volume examines the growth in services, the way technology has shaped this growth, and the consequences for the American economy. Chapters discuss such topics as the effects of technology on employment patterns and wages, international trade in services, and the relationship between services and the traditional manufacturing industries.

Author: Roger Greeno
Publisher: Routledge
ISBN: 131788910X
Category : Architecture
Languages : en
Pages : 324

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Book Description
Building Services, Technology and Design provides a concise guide to the installation and design of principal services in domestic and commercial buildings. It covers the level 2 module of The CIOB's Education Framework and is officially sanctioned by the CIOB as the recognised text for that module. The book combines theory, design and application in one volume and is supported throughout with illustrations, design examples, tables and charts. Services covered include: cold and hot water; heating; ventilation; air conditioning; gas; electricity; security; fire control; sanitation; drainage and transport systems. Building Services, Technology and Design is a core text for the CIOB level 2 module, as well as BTEC HNC/D building studies and degree courses in building. It is also an essential reference for all members of the facilities management and construction industry.

Author: Waqar Sadiq
Publisher: Cambridge University Press
ISBN: 9780521819817
Category : Business & Economics
Languages : en
Pages : 344

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Book Description
This book introduces a new industry technology, Business Service Orchestration (BSO). Section I provides detailed overview of business services and their orchestration and describes an in-depth architecture necessary to provide a web of business services, and orchestration of their interactions, including a methodology for modeling the BSO. Section II focuses on technologies necessary to orchestrate business services, ranging from component models to programming languages to various kinds of protocols. Section III reveals a real use case and explains how to apply orchestration to a real-life business process.

Author: Robert M. Mason
Publisher: Routledge
ISBN: 0429708521
Category : Social Science
Languages : en
Pages : 212

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Book Description
As information service management becomes increasingly critical in the 1980s, its attention is no longer limited to the acquisition, indexing, and storage of documents. Instead, it is taking on an expanded role in the understanding and analysis of economic issues and the management of technological innovation, This collection defines the dimensions of this expanded role and suggests strategies for improved information service management. Three principal areas related to information policy and decision making are covered: economics and government policy, management and marketing of services, and innovations and the impacts of technology. The book provides a practical and comprehensive background and framework for librarians, students of information science, information center managers, and others who are concerned with effective management of information services.

Author: Colin V. Sowter
Publisher: Gower Publishing, Ltd.
ISBN: 9780566082375
Category : Business & Economics
Languages : en
Pages : 52

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Book Description
Along the way, Dr Sowter provides detailed guidance on key issues such as identifying your unique selling proposition, setting optimal prices, dealing with competition and ensuring the maximum impact from your promotional literature, proposals and exhibition stands. He proceeds by asking questions, and the answers he supplies are practical and often based on personal experience. The text is supported throughout by illustrations, "real life" examples, checklists and model formats. Each chapter includes exercises and action plans to help readers put the author's ideas to work in their own organizations.