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Author: Thomas Arcaro Publisher: Routledge ISBN: 1315523116 Category : Political Science Languages : en Pages : 485
Book Description
First Published in 2016. In this anthology of essays for Global Studies students, the editors hope to encourage readers to live intelligent and thoughtful lives, not only as citizens of their native countries, but also as citizens of the world.
Author: Thomas Arcaro Publisher: Routledge ISBN: 1315523116 Category : Political Science Languages : en Pages : 485
Book Description
First Published in 2016. In this anthology of essays for Global Studies students, the editors hope to encourage readers to live intelligent and thoughtful lives, not only as citizens of their native countries, but also as citizens of the world.
Author: Roger A. Frie Publisher: Routledge ISBN: 1135445222 Category : Philosophy Languages : en Pages : 247
Book Description
Understanding Experience: Psychotherapy and Postmodernism is a collection of innovative interdisciplinary essays that explore the way we experience and interact with each other and the world around us. The authors address the postmodern debate in psychotherapy and psychoanalysis through clinical and theoretical discussion and offer a view of the person that is unique and relevant today. The clinical work of Binswanger, Boss, Fromm, Fromm-Reichmann, Laing, and Lacan is considered alongside the theories of Buber, Heidegger, Husserl, Merleau-Ponty, Sartre and others. Combining clinical data from psychotherapy and psychoanalysis with insights from European philosophy, this book seeks to fill a major gap in the debate over postmodernism and bridges the paradigmatic divide between the behavioural sciences and the human sciences. It will be of great interest to clinicians and students of psychotherapy and psychoanalysis who wish to come to terms with postmodernism, as well as those interested in the interaction of psychoanalysis, philosophy and social theory.
Author: Annette Franz Publisher: ISBN: 9781686886812 Category : Languages : en Pages : 219
Book Description
Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!
Author: Roger Frie Publisher: Psychology Press ISBN: 9781583912997 Category : Experience Languages : en Pages : 256
Book Description
This volume is a collection of innovative interdisciplinary essays that explore the human capacity for experience. The authors address the postmodern debate in contemporary psychotherapy and psychoanalysis through clinical case discussion and theoretical exegesis.
Author: Paul K. Moser Publisher: Cambridge University Press ISBN: 1108471420 Category : Religion Languages : en Pages : 365
Book Description
Offers a new approach to religious experience and the kind of evidence it provides. Understanding Religious Experience will benefit those interested in the nature of religion and can be used in relevant courses in religious studies, philosophy, theology, Biblical studies, and the history of religion.
Author: Catherine Montgomery Publisher: Bloomsbury Publishing ISBN: 0230365000 Category : Study Aids Languages : en Pages : 184
Book Description
Presents a contemporary approach to the experience of international students in Higher Education. Using empirical and qualitative data, the book explores their social and cultural context and its impact on their learning experience.
Author: Harry Bredemeir Publisher: Routledge ISBN: 1351321226 Category : Social Science Languages : en Pages : 156
Book Description
Bringing into play a lifetime of sociological analysis, Harry Bredemeier here explores fundamental issues in epistemology and ethics—and how social research has altered traditional views on such major subjects as the play of physical force in social life, the distinction between the physical and moral universe, risk taking and life making, rights and obligations—in short the most basic questions posed for our times by the sociological tradition. Bredemeier takes sharp issue with postmodern indictments of the Enlightenment movement of the early eighteenth century: that the Enlightenment was a cover for Western cultural imperialistic destruction of other cultures; that its glorification of reason undermined morality and paved the way for fascism and irrationality; or that it perpetuated a willful indifference to ecological concerns and to women's rights. The author clarifies all those issues and shows how reason, properly understood, transcends polemics that currently obfuscate appeals to experience. Experience vs. Understanding covers a wide range of topics. Among them are the need for interpretation of experiences; responsibility for consequences of one's choices; the danger in not thinking beyond immediate perceptions; all human activities are governed by cultural rules; individual virtues such as intelligence or courage are not sufficient to evaluate actions; and the issues of national foreign policy parallel those of each person's policy towards other people's. Experience vs. Understanding is a unique study that will be enjoyed by and beneficial to philosophers, sociologists, and political theorists, who are searching for the philosophical foundations of social science.
Author: Vasti Torres Publisher: Taylor & Francis ISBN: 1000980219 Category : Education Languages : en Pages : 157
Book Description
The Latino presence continues to grow in traditional population enclaves and has tripled in areas that are not traditionally associated with this pan-ethnic group. The dramatic growth of this population in the U.S. requires a considerably deeper understanding of individuals that share this multifaceted identity. This timely book synthesizes new research and its implications for practice that is critical for professionals working with Latinos in educational and counseling contexts. The authors provide insight into identity development, environmental influences, and how these factors influence persistence in higher education. By using a synthesis approach to organize multiple studies around how being Latinx influences the experiences of students in college and beyond, the authors offer a holistic view of the Latino population. Each chapter uses mixed method data points to highlight the experiences of this growing population and provide helpful insights for those who work with Latinx individuals within higher education and community settings. The new Lifespan Model of Latinx Ethnic Identity Development constitutes a framework to consider the development and tensions experienced by Latinos as they engage with the various cultures represented within U.S. society. The studies presented in this book provide an evidence-based understanding how environmental differences may produce differing levels of development for college students and how change in environments produce reflective refinement of adult Latinx identity. Practitioners will learn about practices that help Latinx college students. Faculty and researchers will gain new understandings of the Latinx experience, and discover a starting point for further reflection and investigation.
Author: Thomas Arcaro
Author: Thomas Arcaro
Author: Roger A. Frie
Author: Annette Franz
Author: Roger Frie
Author: Paul K. Moser
Author: Catherine Montgomery
Author: Harry Bredemeir
Author: Mark Wynn
Author: F. Joseph Smith
Author: Vasti Torres