25 Reproducible Activities for Customer Service Excellence PDF Download

Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download 25 Reproducible Activities for Customer Service Excellence PDF full book. Access full book title 25 Reproducible Activities for Customer Service Excellence by Peter Garber. Download full books in PDF and EPUB format.

25 Reproducible Activities for Customer Service Excellence

25 Reproducible Activities for Customer Service Excellence PDF Author: Peter Garber
Publisher: Human Resource Development
ISBN: 9780874258486
Category : Business & Economics
Languages : en
Pages : 178

Book Description
Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their skills in a variety of real-life situations; Enable participants to practice in a risk-free environment. Select role-plays to develop skills in each of the five main interview types: Selection; Discipline; Appraisal; Separation; Counseling. Time Guidelines: Each role play takes between 11/2 and 2 ho.
➤