Achieving Excellence in Retail Banking PDF Download

Author: Reinhold Leichtfuss
Publisher: John Wiley & Sons
ISBN: 9780470858271
Category : Bank management
Languages : en
Pages : 384

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Author: John Tschohl
Publisher: Best Sellers Publishing
ISBN: 9780963626844
Category : Business & Economics
Languages : en
Pages : 388

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Promotes the theory that superior customer service leads to a superior business organisation

Author: Hugh Croxford
Publisher: John Wiley & Sons
ISBN: 0470014814
Category : Business & Economics
Languages : en
Pages : 302

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"This new book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book's conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book's insights on the importance of leadership, the need to unleash creativity and to make a bank's IT and people resource work together more effectively for customer satisfaction are important pointers to the shape of future competitive differentiation." --Sir Mervyn Pedelty, Recently retired Chief Executive, The Co-operative Bank plc, smile, CIS and Co-operative Financial Services "A stimulating read. A readable and lively book that is always informative, sometimes controversial and invariably challenging. The authors don't expect readers to agree with it all, but the readers will undoubtedly gain some fresh insights and perspectives on the multiple issues facing management in a rapidly changing industry." --Chris Lendrum CBE, Recently retired Vice Chairman, Barclays Bank "This book is clear enough for the layman and thorough enough for any banker to obtain an excellent sense of the options for successful strategies for their retail businesses. The challenges of technology introduction, cost of production and scope of service are driving banks into responses increasingly similar to other industry sectors. These forces have been apparent for some years but are so evident now they can no longer be ignored. This book provides an excellent guide to mapping that future." --Joseph DeFeo, CEO, CLS Bank. "This is a useful guide to retail banking that provides a thought-provoking view on the state of The Art (of Better Retail Banking). Clearly retail banking can get better, and must! To steal an analogy from the conclusion, there is a sea change going on - consumers are looking more and more for greater simplicity and value, and so many banks are still making such heavy weather of it. This book does a good job of charting the current developments." -- Lindsay Sinclair, CEO, ING Direct UK. "A whistle-stop tour of all aspects of retail banking. This is a very readable and insightful real world mix of theory, strategy, tactics and practice. They have even managed to make banking sound exciting. But mostly they have been able to cut through the complexity to remind us all that success in retail banking is not just about finance and efficiency - it is about customers and staff, who are all too often forgotten about." --Craig Shannon, Executive Director - Marketing, Co-operative Financial Services. "The authors live up to their promise of providing managers and students with a clear exposition of the retail banking sector and how banks can confront the challenging future they face. This book is a practical manual with lots of useful advice. I was looking for new insights in this book - and I found them!" --Professor Adrian Payne, Professor of Services Marketing, Director, Centre for Services Management, Cranfield School of Management. "A key determinant of any organisation's success will be an enhanced understanding of 'value' as defined by customers, employees, shareholders and other stakeholders. Value can mean different things to these different groups, and this book has set itself the objective of identifying the approaches that will improve the value proposition for all of these interested parties. It achieves this objective." --Professor Steve Worthington, Faculty of Business and Economics, Monash University. "An enjoyable and useful read. It provides a good perspective on the role of IT and how IT suppliers and professionals need to contribute to future developments in retail banking strategy and implementation. It helps provide guidance for the significant challenges ahead for both suppl

Author: Pardeep Kumar
Publisher: Notion Press
ISBN: 1639976159
Category : Business & Economics
Languages : en
Pages : 482

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What will you get out of this Book? • Basics of Retail Banking • Basics of the Retail Foreign Exchange & Inter-Bank Foreign Exchange Deals • Core Banking Solution Implementation & Business Continuity Planning • Prudential Norms on the Asset Classification, Income Recognition & Provisioning and Bad Bank • Landscape of the Anti-Money Laundering and Anti-Terrorist Financing • Cyber-Crime & Security Landscape • Risks that Banks and Financial Institutions must mitigate • Foundations of the Leasing & Hire-Purchase Finance • Marketing, Sales & Business Ethics Excellence • How to achieve the Financial Goals & Freedom? • The Dynamics of Inflation, E-commerce & Demonetisation • Key Concepts and Terms in Retail Banking & Personal Finance • Careers in Retail Banking & Finance Striking Features of the Book • Well-crafted, relevant & contemporary contents driven by nearly four decades of the hands-on experience of the author in the BFSI & IT sectors • Reinforced by the well-researched data, quotes & facts • Exhilarating as well as irksome anecdotes encountered by the author in the domestic and overseas territories make the book a fascinating read • ONE-STOP Reference for the Individuals seeking to master the Retail Banking & Personal Finance and attain the financial freedom • An easy-to-read , fluent and engaging writing style with lucid explanations.

Author: Joachim Scharioth
Publisher: Springer Science & Business Media
ISBN: 3540246924
Category : Business & Economics
Languages : en
Pages : 151

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The term ‘stakeholder management’ describes the policy towards all interest groups that have a stake in a company. Here, companies using a Stakeholder Management tool give their first-hand account of how this tool enables them to successfully measure, monitor and manage their stakeholders' performance. The experience of these companies highlights how across different sectors and countries strong customer relationships, committed employees and successful relationships with suppliers can be created to stay at the forefront of today’s global economy. Company contributions are complemented by expert articles about current business topics such as Performance Measurement, Balanced Scorecard and Data Mining methodologies.

Author: J. DiVanna
Publisher: Springer
ISBN: 0230509568
Category : Business & Economics
Languages : en
Pages : 178

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This book arises from an event on the future of banking which included leading figures in the industry. It addresses current trends influencing competition including globalization, market structure, technology and demographics and how these will impact upon companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It will also show banks how to develop strategic initiatives for future competition. This will represent essential thinking for the banking and financial services industry.

Author: Dr. R. Bharathi
Publisher: Laxmi Book Publication
ISBN: 131221399X
Category : Art
Languages : en
Pages : 265

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Book Description
Work life balance signifies managing the numerous everyday tasks efficiently at work, home, or any other aspects of life. This comes as a great challenge as it is very crucial to both individuals and their organizations. In the prevailing condition of the country’s economy, the business enterprises are keen on achieving high productivity, which requires their employees to attain better balance between their work and life activities. A person who has better work-life balance is bound to work more efficiently that can help the business grow faster and profitable (Naithani, 2010). This work-life balance problem arise because of the massive variations in the work location or nature of work and employee’s residence and other family commitments.

Author: A. Omarini
Publisher: Springer
ISBN: 113739255X
Category : Technology & Engineering
Languages : en
Pages : 297

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Book Description
The world of retail banking is changing. While previously a purely money-making entity, the industry has brought social responsibility onto its agenda, and the ground rules for success have altered. Traditional convictions, rules and values that have influenced all banking business in the past are brought into question by this shift, and banks are adopting bold strategies in order to win out over competitors. Taking both multidisciplinary and holistic approaches, Retail Banking is a comprehensive analysis of how traditional retail banks can meet the challenges of the emerging competitive landscape. It outlines the importance of considering the traditional fundamentals of banking and fitting them into the modern times, where technology is pervasive and developments in the macro and micro scenarios have changed the landscape of the industry. It highlights that modern retail banking is a conscious step away from the past, and suggests that for banks to succeed in this field, they must step away from ad-hoc initiatives and instead encourage loyalty and a life-long confidence in each of their customers. This book will be of interest to those with in interest in retail banking, bank management, business models and strategies and financial services.

Author: Duff McDonald
Publisher: Simon and Schuster
ISBN: 1439190984
Category : Business & Economics
Languages : en
Pages : 400

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A behind-the-scenes, revelatory history of the controversial consulting firm traces its decades-long influence in both business and political arenas, citing its role in the establishment of mainstream practices and modern understandings about capitalism while evaluating the failures that have compromised its reputation. 60,000 first printing.

Author: Ulrich Thaidigsmann
Publisher: diplom.de
ISBN: 3832499237
Category : Business & Economics
Languages : en
Pages : 125

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Inhaltsangabe:Abstract: Within the last few years, dramatic changes took and still take place in the retail banking business. On the supply-side competition for cooperative banks is increasing due to various reasons. New competitors with different business models have entered the market. There is no doubt that they pose a serious threat to cooperative universal banks (which were the focus of this dissertation) and whose market share is declining constantly. Furthermore, non-banks and near-banks have to be considered in this respect, too, as these entities' business models are increasingly targeting customers of universal banks. On the demand side, changing customer behavior has accelerated transformation processes in recent years. An increased willingness to change suppliers can be noticed as consumers are placing more and more importance on price. A strong price awareness is changing market conditions in many business sectors in Germany. Decreasing customer loyalty forces universal banks to push sales activities and to intensify their personal relationship with the customer. The main objectives of this dissertation are the following: Work out a strategy within today s typical structure as a universal bank. Identify key success factors and evaluate this strategy for its chances for success. Derive the consequences for the future business model of a cooperative bank. Determine the change steps necessary to strengthen the competitiveness. Furthermore, the prerequisites of such a change process will have to be worked out. An inductive approach was chosen to achieve the aims of this thesis (Gill & Johnson). Firstly, an in-depth analysis of existing literature was carried out in order to gain an overview on current developments such as a) customer behaviour, and b) the competitive situation of the financial services sector. The results were to produce not only an explanation for current trends but also allow the prediction of future trends over the course of the next years. The environment in which cooperative banks are operating was described in detail. This approach provides a good basis to identify the relevant factors and to work out the necessary consequences for cooperative banks. In order to examine possible conclusions, interviews with 12 experts in the field were conducted. The target groups were CEOs of cooperative banks and representatives of cooperative bank associations. It is those people who are confronted with new challenges [...]