Calidad total en la dirección de Recursos Humanos PDF Download

Author: Joseph A. Petrick
Publisher: Grupo Planeta (GBS)
ISBN: 9788480888646
Category : Business & Economics
Languages : es
Pages : 382

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Book Description
En estos momentos de reingeniería, recorte de gastos y lucha por la supervivencia empresarial, la aplicación de la calidad total en la dirección de recursos humanos es imprescindible. Ésta ofrece vías para coordinar los intereses de la organización con los de sus empleados. La calidad total consiste en el equilibrio entre tres objetivos fundamentales: máxima satisfacción del cliente, máxima satisfacción de los empleados y mínimo coste. De esto trata este libro desde la óptica de la dirección de recursos humanos. Este libro está dirigido a profesionales de recursos humanos y a aquellos directivos que toman decisiones que afectan a la calidad del trabajo y a la calidad de vida de sus colaboradores.

Author: R. Wayne Mondy
Publisher: Pearson Educación
ISBN: 9789702606413
Category : Business & Economics
Languages : en
Pages : 568

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Book Description
A balance of practical and applied material which also underpins the crucial theoretical concepts that are being applied in today's human resources. For undergraduate/graduate courses in Human Resource Management.

Author: Carlos Alejandro Ortega Pérez
Publisher: Formacion Alcala S.L.
ISBN: 9788485539628
Category : Business & Economics
Languages : es
Pages : 176

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Book Description
Las políticas de calidad. Ventajas de la política de calidad. Los nuevos valores del trato con el cliente. Las aspiraciones del cliente. La gestión del cliente interno.

Author: Anna M. Gil-Lafuente
Publisher: Springer
ISBN: 3642304575
Category : Technology & Engineering
Languages : en
Pages : 466

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Book Description
This book is a collection of selected papers presented at the Annual Meeting of the European Academy of Management and Business Economics (AEDEM), held at the Faculty of Economics and Business of the University of Barcelona, 05 – 07 June, 2012. This edition of the conference has been presented with the slogan “Creating new opportunities in an uncertain environment”. There are different ways for assessing uncertainty in management but this book mainly focused on soft computing theories and their role in assessing uncertainty in a complex world. The present book gives a comprehensive overview of general management topics and discusses some of the most recent developments in all the areas of business and management including management, marketing, business statistics, innovation and technology, finance, sports and tourism. This book might be of great interest for anyone working in the area of management and business economics and might be especially useful for scientists and graduate students doing research in these fields.

Author: Perez-Uribe, Rafael
Publisher: IGI Global
ISBN: 1522594264
Category : Business & Economics
Languages : en
Pages : 712

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Book Description
Countries have been competing against each other in order to attract financial investment and human capital for decades. However, emerging economies have a long way to go before they achieve the same levels of competitiveness as a developed economy. Lack of firm institutions, inadequate infrastructure, and a lack of trust in the legal system are urgent and unavoidable factors that emerging economies must address. The Handbook of Research on Increasing the Competitiveness of SMEs provides innovative insights on integrating, adapting, and building models and strategies compatible with the development of competitiveness in small and medium enterprises in emerging countries. The content within this publication examines quality management, organizational leadership, and digital security. It is designed for policymakers, entrepreneurs, managers, executives, business professionals, academicians, researchers, and students.

Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1668438747
Category : Business & Economics
Languages : en
Pages : 2224

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Book Description
Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

Author: Walter Kickert
Publisher: Routledge
ISBN: 1134067240
Category : Business & Economics
Languages : en
Pages : 286

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Book Description
This book provides an overview of the study of public management from some of the most authoritative experts in this area of study in Europe and the United States, establishing a dialogue between different approaches to this discipline.

Author:
Publisher: Religacion Press
ISBN:
Category :
Languages : en
Pages : 160

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Author: Alix Fuentes
Publisher: Lulu.com
ISBN: 1105223035
Category : Business & Economics
Languages : es
Pages : 92

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Book Description
Este libro de texto SISTEMA EMPRESARIAL PROSPECTIVO involucra la gestión estratégica prospectiva, el plan estratégico y el proceso prospectivo con herramientas de gestión, control y auditoría del sistema empresarial. Este enfoque sistémico concibe a la empresa como un sistema prospectivo que requiere de una gestión prospectiva en las acciones de un plan estratégico dinámico que fortalezca a la empresa en el desarrollo tecnológico del cambio. Esta dirección propone el trabajo efectivo de los subsistemas empresariales, a través de un proceso de pensamiento sistémico controlado y auditado, basado en el cumplimiento de las metas, objetivos y por supuesto la misión y visión empresarial de la empresa a futuro. Visión en la prospectiva de la dirección estratégica hacia aplicaciones gerenciales a la medida de cada empresa, teniendo en cuenta el horizonte de corto, mediano y largo plazo. El objetivo principal es alinear una aplicación gerencial con la visión prospectiva de la empresa como sistema, a través de la aplicación del proceso de dirección estratégica a los recursos estratégicos del negocio generadores de productos y servicios, en el contexto de un modelo sistémico que es retroalimentado continuamente, para orientar y prospectar a la empresa hacia un futuro exitoso.

Author: Joe Petrick
Publisher: Routledge
ISBN: 1351407899
Category : Business & Economics
Languages : en
Pages : 396

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Book Description
Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century. In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.