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Author: Publisher: DIANE Publishing ISBN: 1568062958 Category : Banks and banking Languages : en Pages : 67
Book Description
Summary of a conference on how banks can respond to customer needs, deliver services, develop relationships with entrepreneurs, provide low cost banking and consumer education, and make community investments. Also considers banking deregulation. Black and white photos.
Author: Publisher: DIANE Publishing ISBN: 1568062958 Category : Banks and banking Languages : en Pages : 67
Book Description
Summary of a conference on how banks can respond to customer needs, deliver services, develop relationships with entrepreneurs, provide low cost banking and consumer education, and make community investments. Also considers banking deregulation. Black and white photos.
Author: Hugh Croxford Publisher: John Wiley & Sons ISBN: 0470014814 Category : Business & Economics Languages : en Pages : 302
Book Description
"This new book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book's conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book's insights on the importance of leadership, the need to unleash creativity and to make a bank's IT and people resource work together more effectively for customer satisfaction are important pointers to the shape of future competitive differentiation." --Sir Mervyn Pedelty, Recently retired Chief Executive, The Co-operative Bank plc, smile, CIS and Co-operative Financial Services "A stimulating read. A readable and lively book that is always informative, sometimes controversial and invariably challenging. The authors don't expect readers to agree with it all, but the readers will undoubtedly gain some fresh insights and perspectives on the multiple issues facing management in a rapidly changing industry." --Chris Lendrum CBE, Recently retired Vice Chairman, Barclays Bank "This book is clear enough for the layman and thorough enough for any banker to obtain an excellent sense of the options for successful strategies for their retail businesses. The challenges of technology introduction, cost of production and scope of service are driving banks into responses increasingly similar to other industry sectors. These forces have been apparent for some years but are so evident now they can no longer be ignored. This book provides an excellent guide to mapping that future." --Joseph DeFeo, CEO, CLS Bank. "This is a useful guide to retail banking that provides a thought-provoking view on the state of The Art (of Better Retail Banking). Clearly retail banking can get better, and must! To steal an analogy from the conclusion, there is a sea change going on - consumers are looking more and more for greater simplicity and value, and so many banks are still making such heavy weather of it. This book does a good job of charting the current developments." -- Lindsay Sinclair, CEO, ING Direct UK. "A whistle-stop tour of all aspects of retail banking. This is a very readable and insightful real world mix of theory, strategy, tactics and practice. They have even managed to make banking sound exciting. But mostly they have been able to cut through the complexity to remind us all that success in retail banking is not just about finance and efficiency - it is about customers and staff, who are all too often forgotten about." --Craig Shannon, Executive Director - Marketing, Co-operative Financial Services. "The authors live up to their promise of providing managers and students with a clear exposition of the retail banking sector and how banks can confront the challenging future they face. This book is a practical manual with lots of useful advice. I was looking for new insights in this book - and I found them!" --Professor Adrian Payne, Professor of Services Marketing, Director, Centre for Services Management, Cranfield School of Management. "A key determinant of any organisation's success will be an enhanced understanding of 'value' as defined by customers, employees, shareholders and other stakeholders. Value can mean different things to these different groups, and this book has set itself the objective of identifying the approaches that will improve the value proposition for all of these interested parties. It achieves this objective." --Professor Steve Worthington, Faculty of Business and Economics, Monash University. "An enjoyable and useful read. It provides a good perspective on the role of IT and how IT suppliers and professionals need to contribute to future developments in retail banking strategy and implementation. It helps provide guidance for the significant challenges ahead for both suppl
Author: J. DiVanna Publisher: Springer ISBN: 0230509568 Category : Business & Economics Languages : en Pages : 178
Book Description
This book arises from an event on the future of banking which included leading figures in the industry. It addresses current trends influencing competition including globalization, market structure, technology and demographics and how these will impact upon companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It will also show banks how to develop strategic initiatives for future competition. This will represent essential thinking for the banking and financial services industry.
Author: Oonagh McDonald Publisher: John Wiley & Sons ISBN: 0470855746 Category : Business & Economics Languages : en Pages : 208
Book Description
Within Europe, the banking sector is commencing a period of considerable change and consolidation. Advances in technology, competition from the non-banking sector, the introduction of the Euro, a European Central bank and, possibly, pan-European Regulation, combined with the challenge from US banks, increased mergers and changing practices means 21st century banking is changing immeasurably. The Future of Retail Banking in Europe is written in an accessible style by Oonagh McDonald and Kevin Keasey, two of the leading authorities in the field and includes: In-depth analysis of the banking structures in all the major European markets. Foreword by Guy Warren, Head of Banking, Europe, Unisys Corporation Unique insights into the industry from the CEOs of major European banks. The challenges being faced in the industry and predictions into what the future holds for retail banking in Europe. This book will be essential reading for middle and senior managers in the banking and financial service sectors, both suppliers and investors in the banking sector, and MBA students.
Author: Timothy Clark Publisher: DIANE Publishing ISBN: 1428988785 Category : Business & Economics Languages : en Pages : 853
Book Description
The U.S. banking industry is experiencing a renewed interest in retail banking (RB), defined as products & services provided to consumers & small bus. This article documents the ¿return to retail¿ in the U.S. banking industry & offers some insight into why the shift has occurred. The principal attraction of RB seems to be the belief that its revenues are stable & thus can offset volatility in non-retail bus. Interest in RB activities fluctuates with the performance of non-retail banking & financial market activities. Documents the features that the recent ¿return to retail¿ has in common with past cycles, but also identifies factors suggesting that this episode may be more persistent. This RB cycle is being driven almost entirely by the very largest U.S. banks. Charts.
Author: Richard K. Brown Publisher: Springer ISBN: 134925651X Category : Social Science Languages : en Pages : 236
Book Description
The contributors provide critical accounts of the transformation of work and employment during the final quarter of the twentieth century. They draw on their own and others' current research to identify the origins and consequences of these developments and illustrate their impact on society, organizations, individuals and communities. Wide-ranging reviews of changes in labour markets and employment practices provide the context for detailed studies, including the 'feminization' of work, informal working, responses to unemployment, organizational culture, and Total Quality Management.
Author: United States. Congress. House. Committee on Banking, Finance, and Urban Affairs. Subcommittee on Financial Institutions Supervision, Regulation and Insurance Publisher: ISBN: Category : Banks and banking Languages : en Pages : 1270
Author: United States. Congress. Senate. Committee on Banking, Housing, and Urban Affairs Publisher: ISBN: Category : Bank loans Languages : en Pages : 650
Author: 
Author: 
Author: Office of the Comptroller of the Currency
Author: Hugh Croxford
Author: J. DiVanna
Author: Oonagh McDonald
Author: Timothy Clark
Author: United States. Office of the Comptroller of the Currency
Author: Richard K. Brown
Author: United States. Congress. House. Committee on Banking, Finance, and Urban Affairs. Subcommittee on Financial Institutions Supervision, Regulation and Insurance
Author: United States. Congress. Senate. Committee on Banking, Housing, and Urban Affairs