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Author: Renju Zacharias Publisher: ISBN: 9781549523069 Category : Languages : en Pages : 112
Book Description
It's all in the title. Layman's Guide to Workforce Management is a humble attempt to guide the path of the unlearned in the rocky terrain of Workforce management. It can be effectively said that it converts laymen into managers. It is unfortunate that these areas of business affairs have been badly presented in some learning situations, to the extent that many people consider them to be too difficult to understand or enjoy. That shouldn't be the case. The simple, explicit, detailed, and down-to-earth approach adopted in the book will no doubt help in laying a solid foundation for people at all levels. It kick-starts with a basic and detailed treatment of the concept of Forecasting which sets the much needed personal tone and foundation for the book. Like a professional bricklayer, the author discussed the technique of scheduling and rostering while he used the other chapter to discuss the importance and proper deployment of personnel. Book is built taking the ITES -BPO/Call center WFM as the base. This book will also be useful for professionals as it is spiced with tips and tricks necessary to provide adequate nuances for the knowledge gleaned from each chapter. It is guaranteed that the reader would be filled with knowledge at the completion of the book.
Author: Renju Zacharias Publisher: ISBN: 9781549523069 Category : Languages : en Pages : 112
Book Description
It's all in the title. Layman's Guide to Workforce Management is a humble attempt to guide the path of the unlearned in the rocky terrain of Workforce management. It can be effectively said that it converts laymen into managers. It is unfortunate that these areas of business affairs have been badly presented in some learning situations, to the extent that many people consider them to be too difficult to understand or enjoy. That shouldn't be the case. The simple, explicit, detailed, and down-to-earth approach adopted in the book will no doubt help in laying a solid foundation for people at all levels. It kick-starts with a basic and detailed treatment of the concept of Forecasting which sets the much needed personal tone and foundation for the book. Like a professional bricklayer, the author discussed the technique of scheduling and rostering while he used the other chapter to discuss the importance and proper deployment of personnel. Book is built taking the ITES -BPO/Call center WFM as the base. This book will also be useful for professionals as it is spiced with tips and tricks necessary to provide adequate nuances for the knowledge gleaned from each chapter. It is guaranteed that the reader would be filled with knowledge at the completion of the book.
Author: Lisa Disselkamp Publisher: John Wiley & Sons ISBN: 1118417119 Category : Business & Economics Languages : en Pages : 656
Book Description
The official study guide for the Workforce Management Technology Certification, containing core knowledge for time and labor management The worldwide standard for the time and labor management technology profession, Workforce Asset Management Book of Knowledge is the official guide to the Workforce Asset Management Certification. Establishing a common lexicon within the profession for talking about workforce management and systems, this essential guide is designed to establish a body of generally accepted and applicable practices and standards within the industry. Includes contributions from leaders in the field Covers everything from vendor and product selection, to implementation planning and execution, system design, testing and change control, financial analytics, fundamentals of scheduling people against workload and skill sets, and how to use these systems to manage labor costs and productivity Body of knowledge is focused on workers and technologies for every industry and every type of employer Designed around timekeeping and labor scheduling technologies With contributions from leaders in the field, this book expertly covers the knowledge, practices, regulations, and technologies within the domain of workforce management systems. It provides the body of knowledge for managing a workforce using time and attendance systems, labor scheduling, productivity, staffing budgets, workforce software applications, or data, compensation and benefits for payroll and human resources.
Author: Ger Koole Publisher: Lulu.com ISBN: 9082017903 Category : Call centers Languages : en Pages : 159
Book Description
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Author: Lisa Disselkamp Publisher: John Wiley and Sons ISBN: 0470507845 Category : Business & Economics Languages : en Pages : 340
Book Description
An essential guide for putting workforce management systems to work for your business Showing you how to take your business from reactive to proactive and improve performance, No Boundaries provides a vendor-neutral guide on how your company can use workforce management systems to improve productivity and profits. Drawing upon years of experience implementing these systems, author Lisa Disselkamp offers numerous case studies illustrating how organizations have used workforce management systems to solve their business problems and discusses: How the latest software uses data from time and attendance to create real time visibility into employee activity and cost Developments in labor management technology that can mitigate the challenges faced by employers in every industry and public sector Using labor data to achieve financial goals and maximize profits Using workforce management technology to enhance operations, quality, compliance, and employee satisfaction and retention Adding value to data through integration with other key business information How to build a business case and gain internal support for an investment in time and labor management technology Guide to selecting and installing time and labor systems This book bridges the gap between what business leaders understand about their business and what they have yet to learn about this technology. The author introduces the concept of Mission Based Configuration, showing companies how to apply time and labor systems to their business needs to save time and money. The use of technology offers an effective tool to manage budgets, meet strategic targets, and channel decision-making toward best practices. No Boundaries reveals how your business can win the race for profits and productivity.
Author: Curtis Evans Publisher: ISBN: Category : Languages : en Pages : 144
Book Description
Do you need a proper guideline to learn the best practices in running a business powerfully and successfully? Are you interested in Ensuring Employee Productivity? If YES! Then You are at the right place! You are about to read the finest "The Complete Essential Guide on Ensuring Employee Productivity" eBook for beginners and experts written by the writer having 20 years' experience in the world of services centers. It prompts you to focus on best practices that will enable you to develop the best strategies for your organization by optimizing all workforce concerns. Do you want to explore Workforce Optimization (WFO) and Workforce Management (WFM) to increase employee productivity by leaps and bounds? You have the right book in your hands. NO need to worry and forget about knocking at the wrong doors. Because, within this genuine eBook, all issues are resolved. This eBook warmly welcomes you to learn a lot to enter the services centers. Here what you will find: - Basics, Function, and Best Practices of WFM Ever-Changing Requirement and Responsibilities of WFM Elements and Benefits of Incorporating WFM Tools and software Best Practices for Efficient WFO and Impact on Success Analytics for Customer Interaction and Reporting Top Workforce Optimization Strategies and Tips and Tricks Influence of Strategic Planning on Performance and Quality Management Some Improvement and Deadly Sins of WFM The Fundamental and Advanced Solutions of WFO This exclusive eBook comprises all that is WFO, why it is necessary, and most importantly, how to do it perfectly. This eBook will help you uncover the clues to what drives a service center's success and present a unique system of the organization that makes its POSITIVE core model in WFM. If you were interested in starting a small business big corporation, this ebook would help you to align people strategy with your organization strategy to ensure employees' performance and productivity. It also discusses the influence of tools and software on the organization's performance. "WFM Planning from beginning to end." Overall, this eBook comprises all the information you will need to assess, manage, and prepare for current and future workforce optimization. This eBook also describes some improvements, deadly sins, and advanced solutions of WFO. It is now time for reading "An Optimized Workforce."
Author: Hap Klopp Publisher: ISBN: 9780028617442 Category : Business & Economics Languages : en Pages : 294
Book Description
Managing cash flow, keeping employees happy and productive, complying with employment laws, and fighting back competition are all problems any manager must face daily. Now there is step-by-step help for everything from how to maximize the success of your products to how to solve the problems that sap a business' productivity. Included are anecdotes from the author about his successes in business, the problems he faced, and how he overcame them.
Author: Gerard Blokdyk Publisher: Createspace Independent Publishing Platform ISBN: 9781977690654 Category : Languages : en Pages : 124
Book Description
This best-selling Workforce management self-assessment will make you the accepted Workforce management domain standout by revealing just what you need to know to be fluent and ready for any Workforce management challenge. How do I reduce the effort in the Workforce management work to be done to get problems solved? How can I ensure that plans of action include every Workforce management task and that every Workforce management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Workforce management opportunity costs are low? How can I deliver tailored Workforce management advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Workforce management essentials are covered, from every angle: the Workforce management self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Workforce management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Workforce management practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Workforce management are maximized with professional results. Your purchase includes access to the $249 value Workforce management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author: Yael Sara Zofi Publisher: AMACOM Div American Mgmt Assn ISBN: 0814416594 Category : Business & Economics Languages : en Pages : 273
Book Description
With an increasing number of employees working remotely, it is more difficult than ever to ensure that team members are working smoothly and productively. This books provides a roadmap for bridging the logistical, cultural and communication gaps that can prevent any virtual team from reaching its full potential.
Author: Renju Zacharias
Author: Renju Zacharias
Author: Penny Reynolds
Author: Lisa Disselkamp
Author: Gerardus Blokdyk
Author: Ger Koole
Author: Lisa Disselkamp
Author: Curtis Evans
Author: Hap Klopp
Author: Gerard Blokdyk
Author: Yael Sara Zofi