People Skills Handbook PDF Download

Author: Judy Aanstad
Publisher:
ISBN: 9780983995500
Category : Emotional intelligence
Languages : en
Pages : 495

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Author: Robert Bolton
Publisher: Simon and Schuster
ISBN: 0731811283
Category : Business & Economics
Languages : en
Pages : 324

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Book Description
A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ""roadblocks"" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

Author: Sue Hutchings
Publisher: Routledge
ISBN: 1351372343
Category : Education
Languages : en
Pages : 181

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Book Description
This is a practical photocopiable guide to setting up and running social skills groups. The ideas presented will act as a stimulus to therapists and trainers working with clients who need to develop more effective social communication skills. Based on well-established therapeutic principles, it contains: an overview of pertinent theory and the principles of groupwork; and, a range of useful and adaptable ideas for practical activities designed to facilitate social communication skills. It starts with basic, confidence-building tasks and progresses to more complex assignments. All activities are easy to implement and clearly laid out with information on format, resources required and tips for group leaders.

Author: R. Lefton
Publisher: McGraw Hill Professional
ISBN: 0071785663
Category : Business & Economics
Languages : en
Pages : 240

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The pioneers of the Dimensional Model for managerial behavior demonstrate how to master skills that boost productivity Robert Lefton and Victor Buzzotta, cofounders of Psychological Associates, have revolutionized managerial procedure with their Dimensional Model--a behavioral standard that has been adapted and imitated by companies all over the world. Leadership Through People Skills outlines this model, as the authors explain in detail how people skills work and provide exercises designed to improve them. They also offer strategies for using these skills in the right situations, at the right times, in the right ways with direct reports, peers, and bosses. Managers will learn how to improve their: Sizing-up skills: interacting effectively through appropriate action Communication skills: strategies for finding out what others are thinking Motivational skills: giving people a compelling reason to do their best Adaptive skills: fitting actions to the people for whom they are intended

Author: Casey Hawley
Publisher: Dorling Kindersley Ltd
ISBN: 0241887496
Category : Self-Help
Languages : en
Pages : 346

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Book Description
People skills, also known as interpersonal skills, are the key to success in work and life. It seems like common sense, but so many people have difficulty grasping and mastering the most effective ways to interact with others, especially in an increasingly digital world. In this book, readers get: - How-to advice on the foundations of effective communication, including listening, empathy, clarity, conversation skills, and diplomacy. - Examples of interactions in various work and life situations, including those that went well and those that didn't-with advice to improving outcomes. - Tips on understanding and maximizing nonverbal communication, such as facial expressions, voice tone, posture, and gestures. - How to courageously and assertively handle conflict and have difficult conversations, such as bad news, disagreements, apologies, and resignations. - Tips on profiling the audience, and public speaking to large or small groups. - Steps for being more influential and persuasive, collaborating effectively with partners, and knowing when to stay silent. - Dealing with differences, coping with difficult people, and identifying one's own unique gifts and style.

Author: Dale Carnegie Training
Publisher: Simon and Schuster
ISBN: 1847379559
Category : Self-Help
Languages : en
Pages : 219

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Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most people are either too passive or too aggressive in their business lives, and they end up never getting the support, recognition, or respect that they desire. The business leaders and trainers from Dale Carnegie Training® have discovered that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career. The 5 Essential People Skillsshows how to be a positively assertive, prosperous and inspired professional. Readers learn to: •Relate to the seven major personality types •Live up to their fullest potential while achieving personal success •Create a cutting-edge business environment that delivers innovation and results •Use Carnegie's powerhouse Five-Part template for articulate communications that grow business •Resolve any conflict or misunderstanding by applying a handful of proven principles Once readers know and can employ these powerful skills, they will be well on their way to a new level of professional and personal achievement.

Author: Dave Banks
Publisher:
ISBN: 9789386450333
Category : Self-Help
Languages : en
Pages : 88

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Author: Robert E. Dittmer
Publisher: Red Wheel/Weiser
ISBN: 1601630379
Category : Business & Economics
Languages : en
Pages : 191

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Do you work with other people? Fellow employees; your boss; customers; vendors; colleagues? Of course, we all work in organizations comprised of people. People with whom we must have strong, positive relationships in order to ensure our own success as well as the organization's. Do we get any training or education on this key skill at our companies? Rarely. 151 Quick Ideas to Improve Your People Skills is constructed to help everyone do a better, more effective job of working with others. These ideas are culled from the study of human behavior, relationships, and communication. Everything here will help you be more effective, efficient and in control of your relationships with people. In this book you will: * Learn the difference between social intelligence and technical knowledge * Create friends, allies, and supporters * Learn how to analyze tough personal situations and solve them * Understand when and how to negotiate

Author: Andrew Floyer Acland
Publisher: Random House Business Books
ISBN: 9781847941619
Category :
Languages : en
Pages : 160

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Perfect People Skills helps you to deal with other people effectively and how to be aware of your own behaviour too. Differences of direction and motivation, personality, ethnic group, gender, class and ability can all bring problems, as well as those challenges presented by 'difficult types'. The author provides some powerful ideas for preventing people problems, resolving conflict and building harmonious homes and workplaces. The book is comprehensive and yet concise and to-the-point. It is written in simple, clear language and is designed to be of immediate, practical benefit to readers in developing better relationships at work and outside work. Chapters include advice on: Grounding, Listening, Questioning, Empathising, Speaking, Negotiating, Proposing, Counselling, Confronting and Preventing. The Perfect series is a range of practical guides that give clear and straightforward advice on everything from finding your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.

Author: Trevor Throness
Publisher: Red Wheel/Weiser
ISBN: 1632658984
Category : Business & Economics
Languages : en
Pages : 256

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Book Description
"The Power of People Skills is the eye-opening, invaluable, definitive guide to achieving success in your organization. Excellent!" —Marshall Goldsmith People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work—a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and—more important—the bulk of their head space. Every leader can and must develop this most important of all management skills. The Power of People Skills will teach you that there's one primary difference between a great culture and a poor one: a great culture insists on having star players in every key seat, and a poor culture tolerates under performers. In this powerful book, you will learn how to: Make the people decisions that can double your results, relieve your stress, and cause team morale to soar. Attract and retain the very best talent. Deal with difficult people problems in an objective and kind way. Overcome the reluctance we all share to confront under performers. Permanently solve the problems causing most of your stress.