The 12 best Questions To Ask Customers PDF Download

Author: Jim Meisenheimer
Publisher: Helbern
ISBN: 9780963747938
Category : Selling
Languages : en
Pages : 126

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Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181814
Category : Business & Economics
Languages : en
Pages : 306

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Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Author: Peter F. Drucker
Publisher: John Wiley & Sons
ISBN: 1118045408
Category : Business & Economics
Languages : en
Pages : 150

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With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance. Peter Drucker's five questions are: What is our Mission? with Jim Collins Who is our Customer? with Phil Kotler What does the Customer Value? with Jim Kouzes What are our Results? with Judith Rodin What is our Plan? with V. Kasturi Rangan These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how to be--how to develop quality, character, mind-set, values and courage. The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Designed for today's busy professionals, this brief, clear and accessible book will challenge readers to ask these provocative questions and it will stimulate spirited discussions and action within any organization, inspiring positive change and new levels of excellence, helping all to envision the future of theirs' or any organization.

Author: Richard McMunn
Publisher: How2Become Ltd
ISBN: 1907558748
Category : Business & Economics
Languages : en
Pages : 161

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Author: Bob Burg
Publisher: McGraw Hill Professional
ISBN: 0071462074
Category : Business & Economics
Languages : en
Pages : 306

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The definitive guide to turning casual contacts into solid sales opportunities In this fully revised edition, Bob Burg builds on his proven relationship-building principles to bring even more clients to your door and helps you attract only those who are interested in what you sell. He shows how to maximize your daily contacts, utilize your tools both online and off, leverage your relationships, and generate ongoing sales opportunities. "If you're serious about your sales career, whether you are selling a product, service, or yourself, master the contents of this book and you will practically guarantee your future success." --Tom Hopkins, author of How to Master the Art of Selling "Bob Burg has long been the authority on connecting with clients and building win-win relationships. Endless Referrals should be required reading for sales professionals and entrepreneurs everywhere." -- Gary Keller, Founder and Chairman of the Board of Keller Williams Realty Intl. and author of The Millionaire Real Estate Investor "I've found that acquiring business is the toughest challenge for professional services providers. Thankfully, Bob Burg provides pragmatic and effective techniques to smash that challenge to bits, whether using mail, phone, email, or a polite tap on the shoulder." --Alan Weiss, Ph.D., author Million Dollar Consulting "Bob Burg opens the floodgates to Fort Knox with this book. I like the simple, easy to understand, practical way he outlines the exact way to find endless referrals. A treasure." --Dottie Walters, author of Speak & Grow Rich "A no-nonsense approach to building your business through relationships." --Jane Applegate, syndicated Los Angeles Times columnist

Author: Clayton King
Publisher: Harvest House Publishers
ISBN: 0736941959
Category : Religion
Languages : en
Pages : 211

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Book Description
Today, marriages have a 50 percent chance of lasting. Longing to improve those odds, pastor Clayton King, author of the popular Dying to Live, and his wife, Sharie, reveal a revolutionary biblical perspective—at the heart of a godly union is a heart of service. Love is more about understanding one’s spouse than being understood. Offering wisdom from God’s Word and beneficial advice from their decade of marriage, the Kings present 12 relationship-building questions for couples to ask before they wed. They guide and encourage couples to discuss their: religious backgrounds past relationships desires for family and future financial habits and goals vocational aspirations These questions reveal expectations and concerns and help each person understand the needs and hopes of their loved one. A great resource for churches, counselors, dating couples, and young men and women who dream of a forever marriage.

Author: Dede Bonner
Publisher: Simon and Schuster
ISBN: 1416560866
Category : Health & Fitness
Languages : en
Pages : 307

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Book Description
Drawing on cutting-edge research and advice from internationally prominent cardiologists, The 10 Best Questions™ for Recovering from a Heart Attack is a holistic guide you'll take with you into your doctor's office and keep close to you through every step of your treatment and recovery. A good mind knows the right answers, but a great mind knows the right questions. And never are the Best Questions more important than after the life-altering event of surviving a heart attack or being diagnosed with heart disease. Drawing on cutting-edge research and advice from internationally prominent cardiologists, the president of the American Heart Association, award-winning personal trainers and nutritionists, and experts in healthy lifestyles, smoking cessation, alcohol abuse, stress management, spirituality, relationships, sex, and financial planning, The 10 Best Questions™ for Recovering from a Heart Attack is a holistic guide you'll take with you into your doctor's office and keep close to you through every step of your treatment and recovery. With a wealth of resources and up-to-the-minute information, The 10 Best Questions™ for Recovering from a Heart Attack shows you and your family how to move beyond your fears and use the power of the Best Questions and Magic Questions (the smartest questions most people never think to ask) to become your own best advocate for your physical, emotional, mental, spiritual, and financial health.

Author: Marcus Sheridan
Publisher: John Wiley & Sons
ISBN: 1119610141
Category : Business & Economics
Languages : en
Pages : 357

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The revolutionary guide that challenged businesses around the world to stop selling to their buyers and start answering their questions to get results; revised and updated to address new technology, trends, the continuous evolution of the digital consumer, and much more In today’s digital age, the traditional sales funnel—marketing at the top, sales in the middle, customer service at the bottom—is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have, and address them as honestly and as thoroughly as possible. Every day, buyers turn to search engines to ask billions of questions. Having the answers they need can attract thousands of potential buyers to your company—but only if your content strategy puts your answers at the top of those search results. It’s a simple and powerful equation that produces growth and success: They Ask, You Answer. Using these principles, author Marcus Sheridan led his struggling pool company from the bleak depths of the housing crash of 2008 to become one of the largest pool installers in the United States. Discover how his proven strategy can work for your business and master the principles of inbound and content marketing that have empowered thousands of companies to achieve exceptional growth. They Ask, You Answer is a straightforward guide filled with practical tactics and insights for transforming your marketing strategy. This new edition has been fully revised and updated to reflect the evolution of content marketing and the increasing demands of today’s internet-savvy buyers. New chapters explore the impact of technology, conversational marketing, the essential elements every business website should possess, the rise of video, and new stories from companies that have achieved remarkable results with They Ask, You Answer. Upon reading this book, you will know: How to build trust with buyers through content and video. How to turn your web presence into a magnet for qualified buyers. What works and what doesn’t through new case studies, featuring real-world results from companies that have embraced these principles. Why you need to think of your business as a media company, instead of relying on more traditional (and ineffective) ways of advertising and marketing. How to achieve buy-in at your company and truly embrace a culture of content and video. How to transform your current customer base into loyal brand advocates for your company. They Ask, You Answer is a must-have resource for companies that want a fresh approach to marketing and sales that is proven to generate more traffic, leads, and sales.

Author: Paul Falcone
Publisher: AMACOM
ISBN: 0814439160
Category : Business & Economics
Languages : en
Pages : 382

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Why do so many promising job candidates turn out to be disappointing employees? Learn how to consistently hire the right people at the right time for the right roles. Every manager and human resources department has experienced a candidate whom they viewed as promising individuals full of potential turning out to be underwhelming employees. Employment expert Paul Falcone supplies the tools you need to land top talent. What is the applicant’s motivation for changing jobs? Do they consistently show initiative? The third edition of this practical guide book is packed with interview questions to possibly ask candidates, each designed to reveal the real person sitting across the table. In 96 Great Interview Questions to Ask Before You Hire, Falcone shares strategic questions that uncover the qualities and key criteria you seek in your next hire, including: Achievement-anchored questions Questions that qauge likeability and fit Pressure-cooker questions Holistic questions that invite self-assessment Questions tailed to sales, mid-level, or senior management positions Complete with guidelines for analyzing answers, asking follow-up questions, checking references, and making winning offers, 96 Great Interview Questions to Ask Before You Hire covers the interviewing and hiring process from beginning to end, leaving no stone unturned.

Author: Jane Johnson
Publisher: Human Kinetics
ISBN: 1492589861
Category : Medical
Languages : en
Pages : 288

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Book Description
Soft Tissue and Trigger Point Release, Second Edition, is a practical guide to understanding and applying soft tissue release (STR), including how it can be used to deactivate trigger points and maximize patient outcomes of treatment and rehabilitation. Whether you are a student or a professional, the detailed instruction and numerous photos will help you gain proficiency and confidence in applying these techniques. Soft Tissue and Trigger Point Release thoroughly explains the differences between the three types of STR—passive (clients do not help), active-assisted (clients and therapists work together), and active (clients do it on their own)—and provides step-by-step descriptions for performing each type. This edition incorporates new content on how soft tissue release may be used to deactivate trigger points, aiding in the treatment of musculoskeletal pain. Additional updates include the following: • More than 150 new photographs and 21 new anatomical illustrations • Guiding arrows overlaid on photos to show the direction in which to apply pressure • Illustrations of trigger points found in 21 muscles • New descriptions of the use of active-assisted STR on the iliotibial band (ITB), infraspinatus, biceps brachii, and triceps • New sections describing how to apply active STR to gluteals, trapezius, scalenes, rhomboid, and pectoral muscles • Instruction for applying passive STR to shoulder adductors • Case studies providing examples of how STR was used with four clients with differing problems Complementing each technique are information on the key holds, moves, and stances for various muscles and handy reference charts indicating the types of clients and situations for which each technique is particularly useful. The full-color photos depict the locks and stretches, while some of the more difficult techniques are accompanied by photos showing the position of the therapist and a skeletal overlay on the client so you can pinpoint the specific muscle being targeted. The book also explains how to use alternative options—such as massage tools and forearms, fists, and elbows—to protect your hands and thumbs from overuse. Tip boxes offer practical comments on applying the techniques, while Client Talk boxes provide insight into real-world situations. Soft Tissue and Trigger Point Release also shows you how to incorporate the proper techniques into a treatment program. It guides you through the consultation process and provides examples of initial questions to ask clients and various assessment forms to use in identifying clients’ needs. Using case studies and comparisons, you will learn how the data gleaned from clients can guide the design of an effective treatment program. Soft Tissue and Trigger Point Release, Second Edition, is part of the Hands-On Guides for Therapists series, developed to provide the best clinical and educational resources available for those in bodywork professions.