Author: Johnny Sue Reynolds Ph. D.Publisher: Goodheart-Wilcox Publisher
ISBN: 9781631265495
Category : Business & Economics
Languages : en
Pages : 0
Book Description
"Food, lodging, travel, tourism, recreation."
Hospitality Services
Author: Johnny Sue Reynolds Ph. D.Publisher: Goodheart-Wilcox Publisher
ISBN: 9781631265495
Category : Business & Economics
Languages : en
Pages : 0
Book Description
"Food, lodging, travel, tourism, recreation."
Improving Tourism and Hospitality Services
Author: Publisher: CABI
ISBN: 9780851990446
Category : Business & Economics
Languages : en
Pages : 228
Book Description
Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.
Franchising Hospitality Services
Author: Conrad LashleyPublisher: Taylor & Francis
ISBN: 1136402276
Category : Business & Economics
Languages : en
Pages : 294
Book Description
'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
Hospitality Services
Author: Johnny Sue ReynoldsPublisher: Goodheart-Wilcox Publisher
ISBN: 9781619602670
Category : Hospitality industry
Languages : en
Pages : 0
Book Description
Resource added for the Hospitality Management program 311093 and Business Management - Hotel & Restaurant Emphasis 101023-H.
Managing Tourism and Hospitality Services
Author: B. PrideauxPublisher: CABI
ISBN: 1845930150
Category : Hospitality industry
Languages : en
Pages : 357
Book Description
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
Managing Food and Nutrition Services
Author: Sari EdelsteinPublisher: Jones & Bartlett Learning
ISBN: 9780763740641
Category : Business & Economics
Languages : en
Pages : 568
Book Description
Managing Food and Nutrition Services for the Culinary, Hospitality, and Nutrition Professions merges culinary, hospitality and dietetics management into one concise text. This textbook prepares students to perform the daily operational tasks of foodservice by combining theory with practice. Each chapter includes hands-on assignments to encourage students to develop problem-solving and critical-thinking skills. Case studies about real-life work situations, such as chain restaurants and elementary school cafeterias, ask students to consider how they would respond to typical issues in the workplace. Respected experts within their specialized field of study have contributed chapters on topics such as foodservice industry trends, fiscal management, and long-term planning. Easy-to-understand restaurant math problems, with answers, as well as a study guide for the RD examination are included in this new authoritative resource.
Management of Tourism and Hospitality Services
Author: Rebecca Dei MensahPublisher: Xlibris Corporation
ISBN: 1483693171
Category : Business & Economics
Languages : en
Pages : 417
Book Description
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
Human Resource Management for Hospitality Services
Author: Publisher:
ISBN:
Category : Hospitality industry
Languages : en
Pages : 229
Book Description
This book covers all aspects of human resources management in the hospitality industry, placing an emphasis on 'people management' and 'service delivery'. Each chapter sets learning objectives, skills and competencies needed.
Franchising Hospitality Services
Author: Conrad LashleyPublisher: Routledge
ISBN: 1136402284
Category : Business & Economics
Languages : en
Pages : 296
Book Description
'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
Author: Ruth T. Blond