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Author: Raj Sharman Publisher: Springer Science & Business Media ISBN: 3642174485 Category : Business & Economics Languages : en Pages : 323
Book Description
This book is based on a selection of thoroughly revised and extended best papers from the 8th Workshop on E-Business (WEB 2009) held in Phoenix, AZ, USA, on December 15th, 2009. The 29 papers, which were selected from 70 presentations at the workshop, highlight the enormous developments and potential of e-business at a time when new technologies like cloud computing, collective intelligence, and multi-sided platforms are burgeoning. Among the topics covered are Web-based information systems, RFID and supply chain management, process modeling and standardization, security and privacy issues, social networking and mobility, e-services and market mechanisms, IT portfolio management, and other special topics in e-business such as electronic invoicing.
Author: Raj Sharman Publisher: Springer Science & Business Media ISBN: 3642174485 Category : Business & Economics Languages : en Pages : 323
Book Description
This book is based on a selection of thoroughly revised and extended best papers from the 8th Workshop on E-Business (WEB 2009) held in Phoenix, AZ, USA, on December 15th, 2009. The 29 papers, which were selected from 70 presentations at the workshop, highlight the enormous developments and potential of e-business at a time when new technologies like cloud computing, collective intelligence, and multi-sided platforms are burgeoning. Among the topics covered are Web-based information systems, RFID and supply chain management, process modeling and standardization, security and privacy issues, social networking and mobility, e-services and market mechanisms, IT portfolio management, and other special topics in e-business such as electronic invoicing.
Author: Abu Bakar Abdul Hamid Publisher: Partridge Publishing Singapore ISBN: 1543749984 Category : Business & Economics Languages : en Pages : 328
Book Description
Electronic customer relationship management (ECRM) is a comprehensive business and marketing strategy for attracting and retaining customers over the internet. The proliferation of ECRM and its alarming failure rate call for a better understanding of the relationship between ECRM and its immediate objective. Based on the literature reviewed, there are few studies that have used service quality as a component of relationship quality in the relation between ECRM and customer satisfaction. The study investigates the influence of three components of ECRM (i.e., pre-purchase, at-purchase, and post-purchase ECRM) on customer satisfaction directly and through mediating variable relationship quality. A quantitative methodology using a cross-sectional survey method was used to investigate the relationship between variables.
Author: Yannacopoulos, Denis Publisher: IGI Global ISBN: 146665130X Category : Computers Languages : en Pages : 354
Book Description
The pervasiveness of the Internet has had a significant impact on global politics, economics, and culture. To create a truly effective product in such a saturated digital environment, developers must study what has come before and how they can utilize existing tools to even greater effect. Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction explores some of the various approaches to the study and assessment of Internet technologies, providing scholars, researchers, developers, and professionals with critical knowledge and an interdisciplinary perspective on e-services in a variety of functional areas, from government and commerce to social media and education.
Author: Khanlari, Amir Publisher: IGI Global ISBN: 1466685875 Category : Business & Economics Languages : en Pages : 333
Book Description
In today's society, organizations are looking to optimize potential social interactions and increase familiarity with customers by developing relationships with various stakeholders through social media platforms. Strategic Customer Relationship Management in the Age of Social Media provides a variety of strategies, applications, tools, and techniques for corporate success in social media in a coherent and conceptual framework. In this book, upper-level students, interdisciplinary researchers, academicians, professionals, practitioners, scientists, executive managers, and consultants of marketing and CRM in profit and non-profit organizations will find the resources necessary to adopt and implement social CRM strategies within their organizations. This publication provides an advanced and categorized variety of strategies, applications, and tools for successful Customer Relationship Management including, but not limited to, social CRM strategies and technologies, creation and management of customers' networks, customer dynamics, social media analytics, customer intelligence, word of mouth advertising, customer value models, and social media channel management.
Author: Brian Gibb Publisher: John Wiley & Sons ISBN: Category : Business & Economics Languages : en Pages : 484
Book Description
* Shows readers how to make informed decisions about purchasing third party ebXML solutions or implementing their own software. * Provides an in-depth understanding of the value and use of ebXML. * Includes valuable information on how ebXML fits in with the overall B2B domain and related initiatives. * Offers pointers and insight into the technologies and toolkits required to implement ebXML systems. * Presents implementation examples based on real-world implementations of ebXML systems for Fortune 500 companies.
Author: Ali Aslan Gümüsay Publisher: Emerald Group Publishing ISBN: 1839098260 Category : Social Science Languages : en Pages : 320
Book Description
The ebook edition of this title is Open Access and freely available to read online. Organizing for Societal Grand Challenges unpacks how diverse forms of organizing help tackle-or reinforce-grand challenges,while emphasizing the need for researchers to expand their methodological repertoire and reflect upon scholarly practices.
Author: Paul Cunningham Publisher: ISBN: Category : Business & Economics Languages : en Pages : 928
Book Description
Commercializing and exploiting applied Information and Communication Technologies (ICT) research results is critical in reducing the global Digital Divide and building a sustainable Knowledge Economy. This book brings together a comprehensive collection of over 210 in broad thematic areas.
Author: National Research Council Publisher: National Academies Press ISBN: 0309058317 Category : Computers Languages : en Pages : 29
Book Description
The focus of this report is on artificial intelligence (AI) and human-computer interface (HCI) technology. Observations, conclusions, and recommendations regarding AI and HCI are presented in terms of six grand challenge areas which serve to identify key scientific and engineering issues and opportunities. Chapter 1 presents the panel's definitions of these and related terms. Chapter 2 presents the panel's general observations and recommendations regarding AI and HCI. Finally, Chapter 3 discusses computer science, AI, and HCI in terms of the six selected "grand challenge" areas and three time horizons, that is, short term (within the next 2 years), midterm (2 to 6 years), and long term (more than 6 years from now) and presents additional recommendations in these areas.
Author: Raj Sharman
Author: Raj Sharman
Author: Abu Bakar Abdul Hamid
Author: Yannacopoulos, Denis
Author: Khanlari, Amir
Author: Brian Gibb
Author: Ali Aslan Gümüsay
Author: Paul Cunningham
Author: 
Author: National Research Council
Author: