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Leading Libraries: How to Create a Service Culture

Leading Libraries: How to Create a Service Culture PDF Author: Wyoma vanDuinkerken
Publisher: American Library Association
ISBN: 0838913121
Category : Business & Economics
Languages : en
Pages : 290

Book Description
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.

Leading from the Library

Leading from the Library PDF Author: Shannon McClintock Miller
Publisher:
ISBN: 9781564847089
Category : Education
Languages : en
Pages :

Book Description


Students Lead the Library

Students Lead the Library PDF Author: Sara Arnold-Garza
Publisher: Assoc of College & Research Libraries
ISBN: 9780838988671
Category : Academic libraries
Languages : en
Pages : 0

Book Description
Part 6. Students as library designers -- Just ask them! : designing services and spaces on the foundation of student feedback / Emily Daly, Joyce Chapman, and Thomas Crichlow -- Pizza for your thoughts : building a vibrant dialogue with students through informal focus groups / Kenneth J. Burhanna

Leading Libraries: How to Create a Service Culture

Leading Libraries: How to Create a Service Culture PDF Author: Wyoma vanDuinkerken
Publisher: American Library Association
ISBN: 0838913121
Category : Business & Economics
Languages : en
Pages : 290

Book Description
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.

Management And Leadership Innovations

Management And Leadership Innovations PDF Author: Anne Woodsworth
Publisher: Emerald Group Publishing
ISBN: 1783504706
Category : Language Arts & Disciplines
Languages : en
Pages : 314

Book Description
Vol. 38 of Advances in Librarianship focus on innovative leadership and management techniques e.g. selecting new team members, service design, mindful leadership, burnout causes and management, librarians as independent active public leaders and how libraries and other non-profit organizations can use UN's Agenda 21 to achieve sustainability.

Leading Character

Leading Character PDF Author: Dr. Dan B. Allender
Publisher: Zondervan
ISBN: 0310308984
Category : Religion
Languages : en
Pages : 56

Book Description
Effectively leading a church or ministry organization requires many things—a motivating vision, a clear mission statement, an intentional strategy, high capacity staff members. No one questions these things. However, there is another fundamental requirement without which no ministry can thrive or sustain itself for the long haul—and too often it is either ignored or disregarded, especially by those in Christian ministry. According to Andy Stanley, that fundamental requirement is systems—communication systems, decision-making systems, budgeting systems, programming systems, structural systems and more. And it is systems, perhaps more than anything else, that determine what happens—or fails to happen—in an organization. Stanley writes, “You can pray your heart out, fast your heart out, commit your heart out and surrender your heart out to initiate change or launch a new ministry, but if you fail to address your systems, there will be no change and your ministry will not thrive. It’s not because God is not interested or you’re not spiritual, it’s because God works through systems. Every time God creates something, there is something systematic and predictable about it. That doesn’t make God predictable or small; it’s just how God operates.”

Choosing to Lead

Choosing to Lead PDF Author: Kenneth E. Clark
Publisher: Center for Creative Leadership
ISBN: 9781882197125
Category : Business & Economics
Languages : en
Pages : 326

Book Description
A crucial component of leadership is the element of choice. Regardless of how much a person studies leadership, it is essential that he or she makes a conscious choice to accept the leadership role. This book defines leadership, gives examples of research in the field and explains how this knowledge can be used, describes leadership-development programs and surveys, and considers the literature of leadership. Chapters 1 through 4 define leadership and describe ways in which it might be exercised. Chapters 5 and 6 highlight research methods used to demonstrate the impact of improved leadership. The seventh and eighth chapters describe a leadership-development program at a well-known training center, with a focus on the tests and materials completed by participants before arrival and the actual program activities. Various programs in the education and training of leaders and managers are described in chapter 9. The ways in which experience develops and modifies leaders' behaviors are reviewed in the 10th chapter. Chapter 11 examines the uses of survey methods to assess the mood of group members and inform leaders of the effectiveness of their communication programs. Studies of the use of power and position and the outcomes of such use are reviewed in the 12th chapter. Chapter 13 summarizes literature on leadership and cultural differences, and chapter 14 highlights how reported studies can help leaders work better with followers and organizations to achieve objectives. A total of 127 propositions offered throughout the book are summarized in the final chapter. Chapter notes, 8 tables, 6 figures, and an index are included. The appendix contains a list of questions for self-review. (Contains 212 references.) (LMI)

World ́s Leading National, Public, Monastery and Royal Library Directors

World ́s Leading National, Public, Monastery and Royal Library Directors PDF Author: Patrick Lo
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110533340
Category : Language Arts & Disciplines
Languages : en
Pages : 378

Book Description
General directors who have all made their marks in the field of librarianship report from a variety of perspectives, including economic, social, educational, cultural developmental, and political. This information could increase the understanding of the managerial decisions, and other factors that affect the decisions and determine the library’s overall policy and operations.

Management of Sci-tech Libraries

Management of Sci-tech Libraries PDF Author: Ellis Mount
Publisher: Psychology Press
ISBN: 9780866562805
Category : Science and technology libraries
Languages : en
Pages : 192

Book Description


Register of the University of California

Register of the University of California PDF Author: University of California (1868-1952)
Publisher:
ISBN:
Category : Universities and colleges
Languages : en
Pages : 1958

Book Description


Report of the Commissioners of the District of Columbia

Report of the Commissioners of the District of Columbia PDF Author: District of Columbia. Board of Commissioners
Publisher:
ISBN:
Category : Washington (D.C.)
Languages : en
Pages : 826

Book Description