Training and Development Yearbook, 2000 PDF Download

Author: Carolyn Nilson
Publisher: Prentice Hall Trade
ISBN: 9780130212351
Category : Employees
Languages : en
Pages : 580

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Book Description
This comprehensive guide to current training literature and resources is now in its sixth edition. It features the best full-length articles from leading publications plus abstracts of hundreds of other articles, all thoroughly indexed for easy retrieval and use.

Author: Donald F. Michalak
Publisher: iUniverse
ISBN: 0595199925
Category : Business & Economics
Languages : en
Pages : 262

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Book Description
“Michalak and Yager have done it again. Their detailed explanation of the training process is practical and fills the gap between the theories and what effective trainers actually do. It’s a great resource for the novice and experienced trainer alike.” Ron Kregoski, President Kregoski Associates, Brighton, MI “A lot of books on training promise the world, but few provide practical, step-by-step answers to training challenges that professionals deal with everyday. I am excited about this valuable resource. So much so, had I the power, I would see that a copy of this book was included in every college HR student’s and training professional’s library. This book will teach every training professional, regardless of their level of expertise, something they didn’t know or help them design a training process that will add to the crucial bottom-line.” Wanda J. Smith, Ph.D., Professor of Human Resource Management Virginia Tech University, Blacksburg, VA Senior Partner, H & S Enterprises “Clear, concise, and to the point. Michalak and Yager go beyond the “fad” approach to training and instead address larger organizational and management issues. Must-reading for the trainer, manager, and consultant.” Calvin Sun, President Technology Horizons, Paoli, PA

Author: Carolyn Nilson, PH.D PhD, Ed.D
Publisher: Business & Professional Division
ISBN: 9780130421333
Category : Business & Economics
Languages : en
Pages : 440

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Book Description
"The Yearbook" features the best full-length articles from leading publications plus abstracts of hundreds of other articles.

Author: Mary Ann Fitzgerald
Publisher: Bloomsbury Publishing USA
ISBN: 031302300X
Category : Language Arts & Disciplines
Languages : en
Pages : 493

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Book Description
The 28th volume of the Educational Media and Technology Yearbook describes current developments and trends in the field of instructional technology. Prominent themes for this volume include e-learning, collaboration, the standards reform movement, and a critical look at the field in its historical context. The audience for the Yearbook consists of media and technology professionals in schools, higher education, and business contexts, including instructional technology faculty, school library media specialists, curriculum leaders, business training professionals, and instructional designers. The Educational Media and Technology Yearbook has become a standard reference in many libraries and professional collections.

Author: David L. Butler
Publisher: Routledge
ISBN: 1136426213
Category : Business & Economics
Languages : en
Pages : 201

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Book Description
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.

Author: Randy L. DeSimone
Publisher: South Western Educational Publishing
ISBN: 9780030319327
Category : Business & Economics
Languages : en
Pages : 744

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Book Description
This book will assist you to understand the fundamentals of HRD and how HRD fits into the broader category of knowledge management. Presented in a clear and accessible style, the book focuses on understanding the essential theoretical concepts and developing practical HRD skills.

Author: Fang Cai
Publisher: BRILL
ISBN: 9047426991
Category : Social Science
Languages : en
Pages : 230

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Book Description
This English-language volume is an edited collection including several translations of articles from the 2008 and 2009 Chinese-language volumes of the Green Book of Population and Labor. Demographic scholar and economist Cai Fang offers policy guidance to the central government for an era of less favorable demographic circumstances than those experienced in the past.

Author: Steven J Armstrong
Publisher: SAGE
ISBN: 1473971799
Category : Business & Economics
Languages : en
Pages : 739

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Book Description
The scholarship of management teaching and learning has established itself as a field in its own right and this benchmark handbook is the first to provide an account of the discipline. Original chapters from leading international academics identify the key issues and map out where the discipline is going. Each chapter provides a comprehensive and critical overview of the given topic area, highlights current debates and reviews the emerging research agenda. Chapters embrace the study of organizations as a whole, the concepts of individual and collective learning, the delivery of formal management education and the facilitation of management development. Through consideration of these themes the Handbook analyzes, promotes and critiques the contribution of management learning, education and development to management understanding. It will be an invaluable point of reference for all students and researchers interested in broadening their understanding of this exciting and dynamic new field.

Author: Carolyn NILSON
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0761215247
Category : Business & Economics
Languages : en
Pages : 271

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Book Description
The knowledge, skills and guidance managers need to become true learning leaders. Now more than ever, a versatile, well-trained workforce is critical to an organization’s success. Written for managers from a wide range of functional areas, this book gives any manager responsible for training the tools to help employees learn more, perform better, and work smarter. This comprehensive, up-to-date guide targets the roles necessary to manage training and learning in an organization: champion, builder, performance consultant, supporter, administrator, and keeper of the budget. Filled with expert information and real-world scenarios, this new book uses diagrams, charts, exercises, and a collection of tools for training delivery to help managers anticipate and solve a broad range of training challenges—for their own departments or for the entire organization. How to Manage Training: Facilitating Workplace Learning for High Performance delivers the knowledge, skills, and guidance managers need to become true learning leaders. Readers will learn how toL • Develop a sample business plan for training • Deliver learning experiences in a wide range of formats • Create programs for peer-to-peer assistance and collegial problem solving • Foster coaching and mentoring in the workplace • Promote learning and training opportunities at all levels in the organization. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

Author: Carl J. Dahlman
Publisher: World Bank Publications
ISBN: 9780821350058
Category : Political Science
Languages : en
Pages : 208

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Book Description
Annotation Argues that, in order to address the growing economic, social, and political pressures of the 21st Century, China will have to build solid foundations for a knowledge-based economy by updating the economic and institutional regime, upgrading education and learning, and building information infrastructure.