Customer Retention Approaches of Sales Promotion in Automobile Industry PDF Download

Author: Srinivas V
Publisher: Self Publisher
ISBN: 9786813378741
Category :
Languages : en
Pages : 0

View

Book Description
Multiplicity is the spirit of present day competitive industries automobiles, beverages, computers, dishwashers, electronics-consumer and industrial, fashion textiles and garments; household furniture's and furnishings, industrial goods, etc are no exception. Increased number of manufacturers both domestic and multinational, in respective industry is luring the customers with their distinctive products that are capable of delivering high quality aimed at generating high customer satisfaction levels.

Author: Michael D. Johnson
Publisher: Springer Science & Business Media
ISBN: 3322845095
Category : Business & Economics
Languages : en
Pages : 369

View

Book Description
Anhand zahlreicher Fallbeispiele analysieren renommierte Experten aus Wissenschaft und Praxis den Zusammenhang zwischen Produktqualität, Kundenzufriedenheit und Unternehmenserfolg und geben praxisorientierte Tips zur Verbesserung.

Author: Chas Woodberry
Publisher:
ISBN:
Category :
Languages : en
Pages : 24

View

Book Description
If you're working in the field of car dealerships and are now finding ways to connect and attract more customers, this book is a perfect guide for you. This book goes beyond conventional marketing, sales, and branding. It contains actionable tips and the thought processes behind them. By reading this book, you will learn: - How brand connection can transform both your internal and external experience - Ways to rid your business of the exhausting churn of 30-day sales cycles and tactics - Powerful alternatives to common sales, fixed ops, and people strategies - Branding insights, retail strategies, and business tips that get real, lasting results - A new model of marketing focused on the connection to your consumers - An approach for the 10% of dealers who are focused on growth to take advantage of an unprecedented opportunity for brand expansion

Author: Thorsten Hennig-Thurau
Publisher: Springer Science & Business Media
ISBN: 3662097451
Category : Business & Economics
Languages : en
Pages : 454

View

Book Description
Relationship Marketing provides a comprehensive overview of the fundamentals and important recent developments in this fast-growing field. "This book makes a landmark contribution in assembling some of the best contemporary thinking about relationship marketing illustrated with concrete descriptions of companies in the automobile industry, consumer electronics, public utilities and so on, which are implementing relationship marketing. I highly recommend this to all companies who want to see what their future success will require." PROF. PHILIP KOTLER, NORTHWESTERN UNIVERSITY, ILLINOIS

Author: Michael Schäfer
Publisher: GRIN Verlag
ISBN: 3638709159
Category :
Languages : en
Pages : 72

View

Book Description
Master's Thesis from the year 2006 in the subject Business economics - Customer Relationship Management, CRM, grade: B-, University of Leicester (Management Center), language: English, abstract: The purpose of this dissertation is to investigate the importance of CRM in a specific industry for a specific company. More precisely, this work will explore the automotive supplier industry; and within that industry, the company Y will be analysed, discussed and explored. Y is a supplier of aluminium tubes and aluminium profiles to the global automotive industry. The research will encompass several key areas in an effort to present a multi-perspective work, including best practices, an overview of CRM, and key factors of success as well as an automotive industry survey that the author administered, documented and integrated into this dissertation to add an element from the real business world to the research. First, a broad overview of relevant CRM theories and their meaning will be presented in order to set the stage for a discussion of Y as a specific competitor in the automotive supplier industry and to facilitate realistic and effective comparison and contrast between industry trends and the chosen company in particular. Following the CRM theory overview, differences between business-to-business and business-to-consumer markets will be differentiated for a complete understanding of these two distinct segments of the industry. Success factors within CRM will be presented, together with the limitations and problems associated with the application of CRM. After that supplementing theories beyond CRM will be identified and discussed. A literature review will be included to add substance and relevance to the research. In the second part of this dissertation, a survey will be presented that the author composed and administered towards Y's business-to-business automotive customers. After the survey and methodology is discussed, an analysis of the results of the survey will

Author: Amasaka, Kakuro
Publisher: IGI Global
ISBN: 1799887480
Category : Business & Economics
Languages : en
Pages : 518

View

Book Description
Industries have had to quickly and continuously adjust their strategies in recent years to remain relevant and desirable. The automotive industry in particular has grown exponentially since its inception. In order for this industry to evolve with the changing times and appropriately utilize emerging technologies, further study on the new models and practices within the manufacturing process is required. Examining a New Automobile Global Manufacturing System considers emerging automobile manufacturing practices for the strengthening of automobile corporate management in advanced companies and discusses key changes within corporate management strategies and management technology for the automotive industry. Covering a range of critical topics such as production systems, teaching strategies, and design models, this reference work is ideal for manufacturers, managers, researchers, scholars, practitioners, academicians, instructors, and students.

Author: Amasaka, Kakuro
Publisher: IGI Global
ISBN: 1668483033
Category : Business & Economics
Languages : en
Pages : 490

View

Book Description
In today's fast-paced and competitive manufacturing landscape, industries worldwide face the pressing challenge of optimizing production processes to meet ever-growing demands for efficiency, quality, and sustainability. Traditional manufacturing systems often need help to meet these demands, leading to inefficiencies, quality issues, and increased costs. To address these challenges, there is a critical need for a comprehensive understanding of advanced production management principles, such as the Toyota Production System (TPS) and its evolution into the Advanced TPS. Revolutionary Automobile Production Systems for Optimal Quality, Efficiency, and Cost serves as a definitive guide for scholars seeking to understand and implement the principles of TPS and Advanced TPS in modern manufacturing management. By offering a deep dive into these systems' philosophy, theory, and practical applications, the book equips readers with the knowledge and tools needed to revolutionize their manufacturing processes. Whether you're a scholar looking to expand your knowledge or a practitioner seeking to enhance your organization's manufacturing capabilities, this book offers a compelling solution to modern manufacturing challenges.

Author: Tobias Staudt
Publisher: GRIN Verlag
ISBN: 3656844534
Category : Business & Economics
Languages : en
Pages : 27

View

Book Description
Seminar paper from the year 2014 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1,2, Leipzig Graduate School of Management, course: Service Retail and Marketing, language: English, abstract: Commoditized products and volatile market environments frame the setting that companies are facing today. Thereby, the importance of differentiation as key to company’s growth is more relevant than ever. It is widely assumed that differentiation often refers to products or market positions. However, more recently, the concept of Experience Based Differentiation (EBD) emerged as an idea for companies to build sustainable relations and loyalty by delivering a superior, differentiated experience to customers. Managers have become increasingly aware that customers are their most valuable assets. However, pure Customer Relationship Management (CRM) is not sufficient anymore. Thus, Customer Experience Management (CEM) takes CRM to the next level by integrating customer experience (CEx) and emotions during interactions into consideration (Fatma 2014). Tracing the considerably increasing number of customer touch points and derive so called customer journey maps, helps companies to understand the broader reasons of performance gaps and thus address root causes. A recent study by McKinsey & Company (2013) revealed that companies that are able to map and optimize relevant customer journeys reinforce superior CEx, reduce churn and increase revenue, and, as a result, built sustainable relationships. In addition, greater employee satisfaction and an increased effectiveness of cross-functional collaborations have been observed. However, most companies fail to strategically align and manage the CEx across all touch points and miss a great opportunity to differentiate. This gives relevance to a study on the potential of Customer Journey Mapping (CJM), as a way for the marketing management to understand CEx during all interactions. In the process of the present work, the concepts of Customer Experience (CEx), Customer Experience Management (CEM), Customer Journeys (CJ), as well as Customer Journey Mapping (CJM) are important. Therefore, the basic idea of these concepts will be characterized and explained in this sub-chapter. The terms CEx and CEM have been introduced to the marketing management several years ago and have its roots in the concepts of service quality and customer service, which evolved during the eighties and nineties (Drotskiie, 2009, p. 363). Today, a common understanding of the frequently cited concept of CEx is “the user’s interpretation of his or her total interaction

Author: Ronald A. Nykiel
Publisher: Routledge
ISBN: 1136610871
Category : Business & Economics
Languages : en
Pages : 383

View

Book Description
Discover the bridge between theory and applied research in the hospitality industry The success of marketing programs is dependent on the knowledge of the trends in the marketplace. Handbook of Marketing Research Methodologies for Hospitality and Tourism is a comprehensive guide that clearly explains analyzing markets, utilizing qualitative and quantitative research methodologies, applying findings to market, development, and marketing strategies for the hospitality industry. The text contains detailed outlines and case studies of several types of research, including feasibility studies, market assessment studies, and site selection studies. Numerous graphic examples and presentation techniques are provided to bridge between theory and applied research with ease. Handbook of Marketing Research Methodologies for Hospitality and Tourism clearly details, all in a single volume, the application of research methodology to the real world, as well as showing how to effectively communicate findings and recommendations. This resource provides dozens of case examples and close attention to clearly explaining all facets of market analysis. Part one discusses research and methodologies, including primary and secondary data and integrative research. Part two explores market analysis and assessment, including marketing assessment for development planning and assessing focal points and intuitive techniques. The third part helps the reader apply their learned research into strategies. The final section explains market analysis planning and communications, including preparing a research-based business review and the effective presentation of research findings. The text provides appendixes of essential data, and a helpful glossary of terms. Topics in Handbook of Marketing Research Methodologies for Hospitality and Tourism include: qualitative market analysis techniques and applications quantitative market research and analysis techniques and applications approaches to organized site selection studies, market studies, and project feasibility studies identification of the processes and sources for key market data for projects, markets, and sites presentation and communication techniques and strategies for market analysis and research findings the relationship of market analysis and research to marketing and development strategy selection and more! Handbook of Marketing Research Methodologies for Hospitality and Tourism is a perfect resource for upper-level undergraduate students and graduate students in hospitality colleges and schools; hotel and restaurant development and market research personnel in hospitality corporations; and market research firms serving the hospitality industry.

Author: Juliane Kuballa
Publisher: GRIN Verlag
ISBN: 3638593002
Category : Business & Economics
Languages : en
Pages : 26

View

Book Description
Seminar paper from the year 2006 in the subject Business economics - Offline Marketing and Online Marketing, grade: 75 %, Northumbria University, language: English, abstract: This academic paper critically analyses the relationship marketing orientation of MINI, a cult car of the car manufacturer BMW. A brief historical review serves to demonstrate MINI’s specific position in the BMW brand portfolio. Further, the need to build a close relationship especially with retailers and end-consumers is demonstrated. In this context the expanded marketing mix framework is applied to state the relationship marketing activities MINI currently adopts. Further suggestions for improvement are provided accordingly. Finally shortcomings of relationship marketing knowledge as well as appropriate recommendations are provided.