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Document Delivery Systems in ARL Libraries

Author: Association of Research Libraries. Systems and Procedures Exchange Center
Publisher: Association of Research Libr
ISBN:
Category : Academic libraries
Languages : en
Pages : 128

Book Description

Document Delivery Systems in ARL Libraries

Book Description

Interlibrary Loan in ARL Libraries

Book Description

Collaborative Collections Management Programs in ARL Libraries

Author:
Publisher: Association of Research Libr
ISBN:
Category : Academic libraries
Languages : en
Pages : 84

Book Description

Fee-based Services in ARL Libraries

Author: Helen Josephine
Publisher: Association of Research Libr
ISBN:
Category : Academic libraries
Languages : en
Pages : 184

Book Description

Access Services in Libraries

Author: Gregg Sapp
Publisher: Routledge
ISBN: 1000755045
Category : Language Arts & Disciplines
Languages : en
Pages : 187

Book Description
This book, first published in 1992, establishes a theoretical base for access services while also suggesting connections between theory and practice. It provides fresh thinking that re-examines previous writings in this area, presents new experimental designs and results, creates contemporary organizational solutions, and adopts innovative techniques for increasing users’ access to library materials within constrained budgets. Access services librarians, circulation department librarians, and library managers, especially those who are considering a reorganization that will include access services, will benefit from the philosophical and theoretical articles as well as practical advice on the design, delivery, and evaluation of responsive library services. Chapters in this invaluable book fill the gap in the literature about access services including theoretical descriptions of access services, current developing trends in access services, the historical development of the access services concept, practical studies related to common access services issues, and projections of future challenges.

Collection Development Policies

Author: Daniel C Mack
Publisher: Routledge
ISBN: 1136796959
Category : Language Arts & Disciplines
Languages : en
Pages : 190

Book Description
Get the tools you need to build a collection development policy that will help your library run efficiently—today and in the future! Considering the amount and variety of topics being published, effectively organizing and guiding a library in today’s accelerated world is no easy task. Collection Development Policies: New Direct

SPEC Kit on the Systems Function in ARL Libraries

Author:
Publisher: Association of Research Libr
ISBN:
Category : Academic libraries
Languages : en
Pages : 208

Book Description

Access, Ownership, and Resource Sharing

Author: Sul H. Lee
Publisher: CRC Press
ISBN: 9781560247272
Category : Language Arts & Disciplines
Languages : en
Pages : 148

Book Description
Over 20 papers presented at a meeting in Montecito, CA, December 1988, discuss data accuracy for geographic information systems used in ecology, marketing, and other fields. They draw from a wide range of physical and human systems, taking approaches that vary from statistical to descriptive. Both a review of existing knowledge, techniques, and experience, and an analysis of critical research needs in the area of spatial data handling. Librarians and other related professionals identify issues involved in obtaining the resources and materials desired by library users and review concepts and projects in resource sharing. Highlights include a discussion of collection access and document delivery, and a view of how technology affects relations between publishers, libraries, and vendors. No index. Annotation copyright by Book News, Inc., Portland, OR

Approval Plans in ARL Libraries

Book Description

Interlibrary Loan/Document Delivery and Customer Satisfaction

Author: Pat L Weaver-Meyers
Publisher: Routledge
ISBN: 1136370951
Category : Language Arts & Disciplines
Languages : en
Pages : 280

Book Description
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems. Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional services Interlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one’s own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.