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Author: Dan Remenyi Publisher: Academic Conferences and publishing limited ISBN: 1914587162 Category : Language Arts & Disciplines Languages : en Pages : 281
Book Description
This book provides 16 case histories from universities which have been successful in facing up to the challenges of the 21st Century. The initiatives described here vary enormously as do the institutions and countries from where they come, and this gives the reader an idea of the wide range of issues which require addressing. The book has contributions from Brazil, Bulgaria, Canada, Finland, Netherlands, Norway, Sweden, Switzerland, the UK and the USA.
Author: Joseph A. Michelli Publisher: McGraw Hill Professional ISBN: 0071773908 Category : Business & Economics Languages : en Pages : 347
Book Description
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.
Author: Manfacturing Excellence AME - Association for Publisher: CRC Press ISBN: 1000044394 Category : Business & Economics Languages : en Pages : 146
Book Description
AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean. To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications. Highlights include: Practical, in-depth description of lean office implementations, most of which have not been described in other publications. Responds to reader desire for real-world lean office information. Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.
Author: Nick Vyas Publisher: ISBN: 9781793576408 Category : Languages : en Pages : 0
Book Description
Enterprise Excellence: A Modern Approach to Organizational Change and Leadership using Blended Quality Management prepares students to utilize strategic thinking and Lean Six Sigma (LSS) practices and techniques to improve operations and reduce inefficiencies. Using Six Sigma's DMAIC-define, measure, analyze, improve, control-process, students apply concepts and tools by leading and participating in an actual LSS project. The book is organized so that it walks students, practitioners, and leaders through each step of the LSS DMAIC process through interactive, hands-on modules. In the opening module, students select a project and describe the process, opportunity, and goal (Define). Additional chapters guide students through collecting data and defining metrics (Measure); identifying potential solutions (Analyze); testing theories, piloting solutions, and rolling out solutions (Improve); and monitoring results to assess and maintain the overall gain (Control). The text includes a project guide and a collection of case studies to help students connect critical concepts with practical application. Enterprise Excellence helps students build their understanding of process improvement, practice running a team project, achieve meaningful results, and apply their new skills and tools in real-world projects. The book is an exemplary resource for courses and programs in business and organizational change/management.
Author: John R. Griffith Publisher: Ache Management Series ISBN: 9781567933642 Category : Health services administration Languages : en Pages : 0
Book Description
Quality is high at excellent healthcare organizations. Employees love where they work. Patients consistently check the top box in satisfaction surveys. Profits are increasing--even as costs are going down. Sound impossible? It's not. Reaching Excellence in Healthcare Management is a handy guide for healthcare managers, nurse leaders, physician executives, and department heads. --From cover.
Author: G. Van der Waldt Publisher: Juta and Company Ltd ISBN: 9780702152023 Category : Business & Economics Languages : en Pages : 508
Book Description
This book provides public admninistration instructors with a holistic South African perspective presented by means of a systems approach, the addressing of current and future distinctive issues and challenges and the presentation of specific remedies, the application of proven private sector principles to the public sector and the use of case studies to place theoretical knowledge within a practical frame of reference.
Author: Cary Coglianese Publisher: Brookings Institution Press ISBN: 0815728433 Category : Political Science Languages : en Pages : 324
Book Description
Whether striving to protect citizens from financial risks, climate change, inadequate health care, or the uncertainties of the emerging “sharing” economy, regulators must routinely make difficult judgment calls in an effort to meet the conflicting demands that society places on them. Operating within a political climate of competing demands, regulators need a lodestar to help them define and evaluate success. Achieving Regulatory Excellence provides that direction by offering new insights from law, public administration, political science, sociology, and policy sciences on what regulators need to do to improve their performance. Achieving Regulatory Excellence offers guidance from leading international experts about how regulators can set appropriate priorities and make sound, evidence-based decisions through processes that are transparent and participatory. With increasing demands for smarter but leaner government, the need for sound regulatory capacity—for regulatory excellence—has never been stronger.
Author: Erin O'Hara Meyer
Author: Erin O'Hara Meyer
Author: Dan Remenyi
Author: William Rockhold Odell
Author: Joseph A. Michelli
Author: Manfacturing Excellence AME - Association for
Author: 
Author: Nick Vyas
Author: John R. Griffith
Author: G. Van der Waldt
Author: Cary Coglianese