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Author: Edward Flood Publisher: Fire Engineering Books & Videos ISBN: 1593703988 Category : Technology & Engineering Languages : en Pages : 318
Book Description
Full-Contact Leadership is written for men and women who hold leadership positions or aspire to leadership roles in the fire service. There are many leadership positions in the fire service, but not all of them are held by leaders. Leadership has very little to do with the color of your helmet, the bling on your collar, the stripes on your sleeve, the title on your door, the order of march, or the crease in your pants. Full-contact leadership is a commitment to drawing out the very best within others and allowing the very best in others to be expressed as excellence. Full-contact leadership is a career-long, ever-challenging, never-ending, self-initiated, self-sustained personal research, development, and improvement program. Full-contact leadership is never about you; it’s always about them. In Full-Contact Leadership, Chiefs Flood and Avillo examine what makes a leader and, more importantly, what makes a leader effective in today’s fire service. This text discusses the various types of leaders, how they communicate, discipline, delegate, motivate, and set expectations for the people they lead. Flood and Avillo also take a hard look at what hinders or blocks effective leadership and what steps to take to foster and instill leadership in your department.
Author: Edward Flood Publisher: Fire Engineering Books & Videos ISBN: 1593703988 Category : Technology & Engineering Languages : en Pages : 318
Book Description
Full-Contact Leadership is written for men and women who hold leadership positions or aspire to leadership roles in the fire service. There are many leadership positions in the fire service, but not all of them are held by leaders. Leadership has very little to do with the color of your helmet, the bling on your collar, the stripes on your sleeve, the title on your door, the order of march, or the crease in your pants. Full-contact leadership is a commitment to drawing out the very best within others and allowing the very best in others to be expressed as excellence. Full-contact leadership is a career-long, ever-challenging, never-ending, self-initiated, self-sustained personal research, development, and improvement program. Full-contact leadership is never about you; it’s always about them. In Full-Contact Leadership, Chiefs Flood and Avillo examine what makes a leader and, more importantly, what makes a leader effective in today’s fire service. This text discusses the various types of leaders, how they communicate, discipline, delegate, motivate, and set expectations for the people they lead. Flood and Avillo also take a hard look at what hinders or blocks effective leadership and what steps to take to foster and instill leadership in your department.
Author: Dennis Rubin Publisher: Fire Engineering Books ISBN: 1593704216 Category : Technology & Engineering Languages : en Pages : 121
Book Description
Mission-Critical Rules for Successful Fire Rescue Leadership One of the most demanding and stressful management jobs in existence, fire rescue leadership requires a set of clear and distinct skills. Given today’s work environment, everyone from the chief down to the newest recruit should be strong, courageous leaders. Every aspect of a successful operation relies on capable leadership at all levels. It’s Always about Leadership is written by an active firefighter for his fellow fire-rescue service members. Author Dennis L. Rubin discusses his 13 rules for leadership, which he has developed over a 35-year career in fire service. Alongside these rules, Chief Rubin has curated case studies and created critical learning points, self-improvement plans, and discussion questions for learning reinforcement and to assist real-world applications. Key features: --Leadership tools with real-life applicability --Time-tested advice on navigating challenges and scenarios typical to fire service life --Experience and perspective from a multi-decade fire service leader
Author: Stewart Friedman Publisher: Harvard Business Review Press ISBN: 1625274424 Category : Business & Economics Languages : en Pages : 272
Book Description
National Bestseller “Students talk about Stewart D. Friedman, a management professor at the Wharton School, with a mixture of earnest admiration, gratitude and rock star adoration.” —New York Times In this national bestseller, Stew Friedman gives you the tools you need to achieve “four-way wins”—improved performance in all domains of life: work, home, community, and self. Friedman, celebrated professor and founding director of the Wharton School’s Leadership Program and its Work/Life Integration Project, explains how three simple yet potent principles—be real, be whole, and be innovative—can help you, no matter what your age or what you do for work, become a better leader and have a richer life. In this engaging adaptation of his hands-on Wharton course, he offers step-by-step instruction to help you create positive, sustainable change in your world. This proven, programmatic method teaches you how to produce stronger results at work, find clearer purpose, feel less stressed, strengthen connections with the people who matter most to you, contribute further to important causes, and gain greater support for your vision of your future. If you’re ready to learn to lead in all parts of your life—this is the book for you. For a full array of Total Leadership tips and tools, visit totalleadership.org. Also look for Stew Friedman’s book, Leading the Life You Want, which builds on Total Leadership by profiling well-known leaders—from Bruce Springsteen to Michelle Obama—who exemplify its principles and demonstrate how success in your work is accomplished not at the expense of the rest of your life, but as the result of meaningful attachments to all its parts.
Author: Wally Schmader Publisher: ISBN: 9780595405923 Category : Business & Economics Languages : en Pages : 164
Book Description
Full Contact Leadership will guide you through some of the most challenging aspects of leadership, ultimately teaching you how to get real results without using manipulation. In today's world, it is rare that leaders bring their hearts and souls into the office. Author Wally Schmader shares his most practical techniques on how you can use your "whole self " to connect and understand people at all levels of an organization-the hallmark of a "Full Contact Leader." Schmader helps you deepen your skill set, heighten your self-perception and lead with higher expectations. You will upgrade your "leadership vocabulary" and learn new ways of handling some of your most vexing leadership and management challenges. If you are ready to improve as a leader, Full Contact Leadership will help you with innovative ideas and techniques you can put to work today to produce exceptional results. "Wally Schmader has very intriguing ideas. This kind of practical advice on leadership is very hard to find." -Mike Mooslin, CEO, CMM Enterprises "Any of these topics by themselves are worthy of an entire book. Wally Schmader has a wonderful way of seeing things and articulating ideas." -Chuck Reddick, President, Intrinsix Performance
Author: Brad Cleveland Publisher: ICMI Press (International Customer Management Institute) ISBN: 9780970950772 Category : Call centers Languages : en Pages :
Book Description
This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. The Call Center Leadership and Business Management Handbook and Study Guide applies proven leadership and business practices to the call center environment. The study guide opens with guidance on developing an effective vision, mission, strategy and valuation model. Next, it explores leadership and communication best practices and highlights those skills and aptitudes that are most important in the call center. The unique environment of the call center is discussed next, with a focus on navigating future trends and requirements. The fourth section of the guide provides professionals with solid principles on developing business plans, improving operations and managing contracts. The study guide comes to a close with an overview of financial principles that call center professionals should understand.
Author: Gary Burnison Publisher: McGraw Hill Professional ISBN: 0071786767 Category : Business & Economics Languages : en Pages : 240
Book Description
ALL IN, ALL THE TIME For Gary Burnison, CEO of the world’s largest executive search firm, these five simple words perfectly capture the essence of great leadership. There can be no half measures. Complete commitment, total engagement, and a powerful sense of personal responsibility are the criteria for true leadership excellence. It’s more than a job; it’s a way of life. But how do you get there? In this groundbreaking book, Burnison provides the answer. As the leader of Korn/Ferry International, Burnison is particularly well qualified to write a guide to effective leadership. On a personal level, he experiences every day what it’s like to be responsible for the lives of others, the careers of his employees, and the expectations of stakeholders. He also deals one-on-one with some of the world’s top leaders. In The Twelve Absolutes of Leadership, Burnison distills this vast experience into an actionable plan for building world-class leadership skills. You’ll learn how to train your focus on the twelve most critical elements of leadership, so you can Establish your vision and develop a strategy for achieving it Inspire your people to embrace the change you envision Measure the effectiveness of your leadership Build powerful teams that are aligned in purpose and strategy Foresee new opportunities and adjust your course to meet them Nothing in business or life generates greater personal satisfaction than affecting peoples’ lives in a positive way through excellent leadership. Burnison refers to it as the “eighth wonder of the world.” The prospect might seem daunting, but Burnison makes it more accessible than you thought possible. He presents a framework based on enduring human truths, which is applicable in every leadership role and arena. All you have to do is apply it with dedication and determination. You have the ability. Take your first steps to leadership excellence with The Twelve Absolutes of Leadership. Praise for The Twelve Absolutes of Leadership: “In The Twelve Absolutes of Leadership, Gary Burnison captures the timeless principles that leaders must possess, beyond intelligence, courage and heart. These essential elements speak to the integrity and authenticity that underscore all effective leadership.” —Carlos Slim, entrepreneur, Investor, and the world’s richest man “Only a few good leaders have paused to reflect seriously on being leaders. Xenophon and Ulysses S. Grant did, and now Gary Burnison can be added to the list. This is not a business book. This is a book about the business of life.” —P.J. O’Rourke, political satirist, journalist, and author “Gary Burnison has distilled leadership into its essential elements—the absolute truths about leadership that apply in every arena. For those who want to know what leadership is all about, this book has the answers.” —Lt. Gen. (Ret.) Franklin “Buster” Hagenbeck “Leadership is the most important ingredient in any successful organization. Gary Burnison explores the essential elements of leadership through conversations with some of the world’s most seasoned and accomplished leaders.” —Eli Broad, founder of The Broad Foundations, KB Home, and SunAmerica ”Gary Burnison’s wisdom and insight cut straight to the heart of the matter—to the essential elements of any leadership framework. His stories, observations, and conversations with leaders artfully illustrate these principles, applicable to everyone.” —Vicente Fox, former President of Mexico
Author: Grayson James Publisher: John Hunt Publishing ISBN: 1803412526 Category : Business & Economics Languages : en Pages : 356
Book Description
'This book is a gift to organizations, showing their employees how to achieve win-win-win solutions by being their better selves, being better collaborators and still helping the bottom line. James is a deep thinker with a sophisticated understanding of human nature. A masterpiece!' Russell Lemle, Former Chief Psychologist, San Francisco VA Health Care System Most of us believe that good collaboration depends upon how cooperative our colleagues are. That's a costly mistake, says Grayson James, international collaborative performance consultant, leadership coach, and 6th degree black belt in Aikido. Integrating understandings from organizational leadership, psychology, language action theory, martial arts, and other mind-body disciplines, James gives us an eye-opening view of what really happens when organizational collaboration goes well, and what to do when it doesn't. Through personal insights and stories, this book brings to life the five principles and the three key conversations that enable us to make Full Contact with our colleagues. And the simple practices provided help us recognize the action inherent in every word we speak, the role our body plays, and how our attention determines the success of our collaborative performance. James shows that we ourselves are always where the real action is whenever we're trying to get things done with other people. This is great news, because it means we each have the power to transform our collaborative performance, regardless of our circumstances, no matter who we're working with.
Author: Joshua M. Freedman Publisher: ISBN: 9780971677272 Category : Emotional intelligence Languages : en Pages : 264
Book Description
Where other books tell you about emotional intelligence, this book provides the roadmap to put it in action. Includes case for EQ, background, and detailed explanation of the Six Seconds EQ Model and how to use it to improve leadership -- and a free code to test your EQ strengths online.There are a handful of people in the world who have proven experience raising organizational performance with emotional intelligence. Freedman is one of the leaders.Using stories and data from his work around the world with organizations such as the US Marine Corps, Schlumberger, and FedEx, Freedman provides a practical guide to this critical topic.At the Heart of Leadership delivers a compelling case for leaders to attend to their own and their people's emotions as a critical asset for optimal performance. Then it shows you how.You'll learn the Six Seconds EQ Model, a practical three-step process to become more effective with emotions -- plus use the code in the back of the book for a free assessment of your EQ strengths.This book will show you how to lead more effectively by engaging your own and your people's emotions.
Author: Edward Flood
Author: Edward Flood
Author: Dennis Rubin
Author: Stewart Friedman
Author: Wally Schmader
Author: Michael Fullan
Author: Ann Dunwoody
Author: Brad Cleveland
Author: Gary Burnison
Author: Grayson James
Author: Joshua M. Freedman