Gestión de la calidad total en los ayuntamientos españoles: modelos y experiencias PDF Download

Author: Manuel Guerrero Cuadrado
Publisher: INAP
ISBN: 8473514122
Category : Political Science
Languages : es
Pages : 352

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Book Description
¿Cómo se aplica la calidad total en las entidades locales? En este libro se aborda la política municipal desde el punto de vista de la gestión de los ayuntamientos. Prólogo // Agradecimientos // Capítulo 1. Introducción general // Capítulo 2. Implantación // Capítulo 3. Requisitos del programa de calidad // Capítulo 4. Elementos del programa de calidad total // Capítulo 5. Sistemas de participación y de comunicación // Capítulo 6. Utilidad, inhibidores, beneficios y opiniones // Capítulo 7. Conclusiones // Anexos y bibliografia.

Author: Ángel Iglesias Alonso
Publisher: Springer Nature
ISBN: 3031148045
Category : Political Science
Languages : en
Pages : 290

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Book Description
The book addresses in detail local governance in Spain. In recent decades, local governments in Europe have increasingly found themselves under pressure from a multitude of new challenges, such as demographic change, climate change, fiscal austerity policies, digitization, the demand for more citizen participation in local affairs, and the migration crisis in some of them, to name just a few. Consequently, a wave of political and administrative reforms to address these challenges, pressures and problems, has changed local governance in many countries. In part, these changes were the result of reform policies introduced by national and state governments, often triggered by austerity policies, which has become an overwhelming reality for Spanish local governments that have been forced to introduce innovations in local governance. This book aims to give an account of these innovations in local governance in Spain. This book considers the local political-administrative structure in its dimensions, focusing on the analysis of its party system, electoral competition and political behavior in the local arena, as well as on local finances, all of which are determining elements in urban and rural governance processes. On the occasion of the recent crisis unleashed by Covid-19, the book will also deal with local governance in crisis situations. The book will also contextualize local governance processes in Spain in relation to the trends in local governance observed in other European countries.

Author: Andrés Muñoz Machado
Publisher: Ediciones Díaz de Santos
ISBN: 9788479784133
Category : Business & Economics
Languages : es
Pages : 358

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Book Description
Este libro describe el modelo de Gestión de Calidad Total y su aplicación a las organizaciones públicas. Su contenido es de especial utilidad para los políticos que se interesan por la calidad de los servicios públicos; para los altos cargos y gestores de la Administración Pública central o autonómica; para las autoridades municipales; para los altos cargos y gestores de empresas públicas; para los gestores de servicios públicos; para los profesionales de la calidad, cualesquiera que sea la organización en la que desarrolla su labor y para todos aquellos que desean conocer más a fondo los procedimientos de gestionar con excelencia las organizaciones. La obra es en definitiva, un manual imprescindible para los gestores públicos y para los estudiantes de gestión pública. INDICE: UN VIAJE EN BÚSQUEDA DE LA EXCELENCIA. LA CIENCIA DE LA ADMINISTRACIÓN, HOY: El conocimiento y su gestión; el sector público y el nuevo paradigma. La reflexión sobre la función de administrar. La estructura de las organizaciones. LA GESTIÓN DE LA CALIDAD TOTAL. ¿UN MODELO DE GESTIÓN VENIDO DE ORIENTE?: Concepto de calidad. Los servicios y los procesos. El modelo de gestión de calidad total. Algunas experiencias de implantación de GCT en las Administraciones Públicas. ¿CÓMO SABER EN QUÉ ORGANIZACIÓN ESTAMOS Y QUÉ DESEA EL CONTRIBUYENTE? El diagnostico y los premios a la calidad. El aseguramiento y el control de la calidad. Los deseos del contribuyente. ¿CÓMO CONSEGUIR LA ADMINISTRACIÓN PÚBLICA QUE DESEA EL CIUDADANO?: Planificar la calidad. La calidad percibida y las cartas de servicios. Los procesos y la Administración Pública. ¿Cuánto cuesta la calidad?. ¿CÓMO EMPRENDER EL CAMINO DE LA EXCELENCIA?: Implantación de la GCT en la Administración Pública. Un ayuda para reflexionar: herramientas para la calidad.

Author: Enrique Cabrera Jr
Publisher: IWA Publishing
ISBN: 1843391988
Category : Science
Languages : en
Pages : 185

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Book Description
Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Author: Jose Diaz
Publisher: Addison Wesley Publishing Company
ISBN: 9780801301674
Category : Foreign Language Study
Languages : en
Pages : 148

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Book Description
[The book] is intended to meet the need for a text to accompany the Advanced Placement Spanish Lanugae course. The overall goal ... is to prepare students to perform at a high level of proficiency in the four basic language skills: listening, speaking, reading and writing. Upon completing the course, students are expected to be able to comprehend formal and informal Spanish, and also speak, read and write cohesively and precisely at the third-year college level. [The authors] have attempted to create a series of exercises that will both meet the general objectives of the course and help the students prepare for the Advanced Placement examination ... Although geared primarily to the AP course and examination, the book is also intended to provide an opportunity for advanced learning. The exercises are desgined not only to review and reinforce students' knowledge, but also to increase their vocabulary and sharpen their grammatical skills. [The book] can be used as a complementary text in any advanced course in Spanish.-Intro.

Author: Lucia De Stefano
Publisher: CRC Press
ISBN: 0415631521
Category : Science
Languages : en
Pages : 340

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Book Description
"The world water problems are a due to bad governance, not to physical water scarcity." This book is inspired by this statement and explores whether it holds in a specific country, Spain, where climatic conditions – Spain is one of the most arid countries of the European Union - would fully justify saying that water problems are due to physical water scarcity. The metrification of water uses and their monetary value is a first important step in understanding how reallocation of water among users could help mitigating many of current water problems in Spain. However, water reallocation among users or from users to nature is far from simple. Initiatives portrayed as the solution to the water governance ‘jigsaw’ – e.g. water trade, improved water use efficiency, users collective action, public participation – are not free of difficulties and shortcomings. The book explores the growing need for maintaining Spain’s natural capital and the human component of water governance – people’s needs, wishes, (vested) interests, aspirations – that often determine the result of decisions and, sometimes, lead water management to a deadlock. This book takes a step forward in showing a more complex - and also closer to reality - picture of water governance in Spain.

Author: Michel Hermelin Arbaux
Publisher: Universidad EAFIT
ISBN: 9587201140
Category : Business & Economics
Languages : en
Pages : 381

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Book Description
In recent times what has become known as "the case of Medellín " has generated a growing interest in the international community. These urban transformation that Medellín has experimented have become a focus of attention and reference for experts in many fields, around the world. The book ́Medellin: Environment, Urbanism and Society ́, that now published the Center for Urban and Environmental Studies, Urbam, of EAFIT University is a testimony of the value given by our culture to the accomplishments of the city, to the idea of the public sphere and the growing relationship between the technical sphere and the political sphere, understood in the broad sense as a form of disciplinary knowledge and construction of civil society. This book brings together a knowledge of the city from multiple perspectives; knowledge that is, without any doubt, impressive for its extension and profoundity, as well as for its capacity to combine objective data with conceptual reflections about the scope and impact of the different perspectives concerning the theme of urban transformation and the different actors that have participated in such processes. The book weaves a broad net over the city, its history and development, adopting a multidisciplinary vision. I think that this will be the first step in creating a speech that might finally liberate itself from the strict disciplinary boundaries, building a trans-disciplinary perspective that can amplify the urban dimension of the city. This is the beginning of a profound and complex reflection that is, at the same time, a project of knowledge and an instrument of action and participation.

Author: Michael Barzelay
Publisher: Univ of California Press
ISBN: 0520224434
Category : Business & Economics
Languages : en
Pages : 240

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Book Description
How policymakers should guide, manage, and oversee public bureaucracies is a question that lies at the heart of contemporary debates about government and public administration. This text calls for public management to become a vibrant field of public policy.

Author: United Nations
Publisher:
ISBN: 9789211219531
Category : Political Science
Languages : en
Pages : 234

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Book Description
This book underscores the need for a rural industrial policy that promotes a structural change based on innovation, greater value added and better employment and living conditions, all in harmony with the environment.

Author: John Vickers
Publisher: MIT Press
ISBN: 9780262720113
Category : Business & Economics
Languages : en
Pages : 476

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Book Description
The process of selling assests and enterprises to the private sector raises questions about natural monopolies, the efficiency and equity of state-owned versus privately owned enterprises, and industrial policy. This comprehensive analysis of the British privatization program explores these questions both theoretically and empirically.