HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION PDF Download

Author: Ghaliya Salah Al Atar
Publisher: Partridge Publishing Singapore
ISBN: 1543780768
Category : Health & Fitness
Languages : en
Pages : 156

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Book Description
Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.

Author:
Publisher: GRIN Verlag
ISBN: 3346262723
Category : Medical
Languages : en
Pages : 73

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Book Description
Academic Paper from the year 2020 in the subject Health - Health system, Uganda Christian University, course: BBA, language: English, abstract: This study focuses on the health care service quality and patient satisfaction in Uganda. Chapter One covers the background to the study, statement of the problem, objectives of the study, research questions, scope of the study, significance of the study, justification, the conceptual framework and definition of key terms and concepts. Chapter Two discusses the relevant literature that has been reviewed in the area of healthcare service quality and patient satisfaction. It also highlights various researchers and authors that have emphasized more on the topic in accordance with the research objectives. The chapter covers the theoretical review, literature on the variables under study, existing gaps in literature, amongst others. Chapter Three gives the methodology that will be used to accomplish the research objectives and questions. It gives direction to follow to get answers to the area of concern. This chapter presents the Research Design, Area of Study, Study Population, Sample Size and Sampling Techniques, Data Collection methods and techniques, Quality Control Methods, measurement of variables, Data Analysis Techniques, Ethical Considerations, and Limitations to the study are briefly discussed. We found the hospital has no running water; the theatre is dysfunctional while electricity only visits. A nurse gave me two options: either to pick drugs after two days because the drugs were out of stock or buy them from private clinics. These and many more are some of the challenges faced by patients who access a number of hospitals in Uganda. Who will heal Uganda’s ailing health care system, remains a key question yet to be answered.

Author: Ali Adnan Joiya
Publisher: GRIN Verlag
ISBN: 3668273871
Category : Medical
Languages : en
Pages : 24

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Book Description
Research Paper (postgraduate) from the year 2016 in the subject Health - Public Health, , language: English, abstract: This study identified the most important factors affecting the patient satisfaction in the public sector hospitals in Lahore, Pakistan. Surveys and interviews were conducted with 100 patients in order to come out with primary data. Furthermore, an appropriately structured questionnaire was excerpted from the available literature, as well as expert opinions relating to patient satisfaction with healthcare professionals. The questionnaire data was then interpreted through SPSS-20. Background: Appropriate and improved strategies for quality assurance in the Punjab Public sector hospitals, Pakistan can be evolved with the appropriate understanding of factors influencing quality of medical service. Patient satisfaction is itself a critical controversy for the healthcare professionals/Government. Patient satisfaction is a complicated attitude because a horde of variables have been pinpointed as its interpreters. However, the study is aimed to ascertain the factors affecting the quality Healthcare services providers within Lahore Public Sector Hospitals, Punjab, Pakistan. Objective of the Study: The study was conducted chastely in the public interest and in order to facilitate the Govt. of Punjab, Pakistan to deal with its maximum potential to bring about ultimate satisfaction level of the patients with a foremost objective of providing fairly, attainable and effective healthcare services. The study was conducted - To analyze factors impacting patient satisfaction in Public sector hospitals - To rank the most important factors affecting patient satisfaction - To evaluate the necessary steps taken by the hospital administrators for patient satisfaction. Conclusion: The study ascertained the 30 most important factors resulting in poor level of patient satisfaction. Results identified that majority of the factors out of 30 factors lie in Medium and high Severity zone (with a rating between 3.4 to 4.2 out of total 5). These factors also require foremost attention by the Government. After pointing out the 30factors and their severity level, the study revealed the top 12 most important factors on the basis of Impact Factor and Relative Importance Index.

Author: Ahmad Alraee
Publisher: GRIN Verlag
ISBN: 3346068358
Category : Medical
Languages : en
Pages : 97

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Book Description
Master's Thesis from the year 2019 in the subject Medicine - Hospital Environment, Clinical Medicine, grade: 81.2%, Islamic University of Gaza, language: English, abstract: The aim of the study was to assess the level of satisfaction with nursing care provided through post-operative home-visits program launched by Palestinian Medical Relief Society during Great March of Return. Great March of Return is a new term in the Palestinian community, when huge numbers of Palestinian in Gaza Strip decided to go back for their original historical land. The researcher used descriptive, analytical, cross-sectional design. The study sample was proportional stratified sample, consisted of 294 participants from the five governorates of Gaza Strip, North of Gaza, Gaza city, the Middle area, Khanyounis and Rafah. The Patients’ Satisfaction with Nursing Care Quality Questionnaire-Arabic version (17-items) was used to collect data. A pilot study on 30 participants conducted to examine the validity and reliability of the questionnaire, and Cronbache alpha coefficient was 0.960. The study highlights the valuable benefits of the home-based visits program launched by PMRS, and the need for expansion of this program to reach higher number of injured individuals.

Author: Moumtzoglou, Anastasius
Publisher: IGI Global
ISBN: 1799891992
Category : Medical
Languages : en
Pages : 403

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Book Description
The COVID-19 pandemic has put massive stress on healthcare professionals’ formal training, their creed to do no harm, and the patient safety movement. COVID-19 affects all aspects of daily life and healthcare’s organizational culture and values. Healthcare institutions experience absenteeism, change in commerce patterns, and interrupted supply/delivery in this context. It has also revealed the extensive amounts of data needed for population health management, as well as the opportunities afforded by mainstreaming telehealth and virtual care capabilities, thus making the implementation of health IT essential in the post-pandemic era. Quality of Healthcare in the Aftermath of the COVID-19 Pandemic clarifies how healthcare professionals might provide their services differently than treating a patient through its vicinity with multiple providers. It examines the notion that healthcare education requires a pack of healthcare workers from varied educational backgrounds and training levels for the nuances of a disease. Covering topics such as blockchain technology, power density analysis, and supply chain, this book is a valuable resource for undergraduate and extended degree program students, graduate students of healthcare quality and health services management, healthcare managers, health professionals, researchers, professors, and academicians.

Author: Sabit Hossain
Publisher: GRIN Verlag
ISBN: 334609684X
Category : Medical
Languages : en
Pages : 61

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Book Description
Research Paper (undergraduate) from the year 2019 in the subject Health - Health system, grade: 1, , course: Research Project, language: English, abstract: A person seeks medical help in the most vulnerable state in his or her life. The purpose of this research is to examine the services of the health care institutions along with the patient's satisfaction level and the shortcomings of our health care service providers. The respondent of this research were carefully selected in terms of different ages and different occupations; just discharged from the medical facilities. The respondents collected from the top five most popular health service institutions in Barisal city. The research includes the indicators of patients' dissatisfaction and how to improve the medical facilities in this area.

Author: Meeta Nihalani
Publisher: GRIN Verlag
ISBN: 3656107394
Category : Business & Economics
Languages : en
Pages : 17

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Book Description
Research paper from the year 2012 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, Jai Narain Vyas University Jodhpur, language: English, abstract: Life is a precious gift of God. It has to be handled with care and faith. The medical and healthcare facilities are essential for any society to give the quality of life to people. The citizens of any country and state can be happy it the healthcare facilities are well developed and advanced. The proper facilities of medicines and hospitals, trained nurses and doctor impact the service fabric of the healthcare facilities of the state. The medical and healthcare facilities need the investment and the promotion from the government to manage the huge population who is poor and cannot afford these facilities. The basic aim of the paper is to build the strategic framework for enhancing the quality of healthcare facilities in the state to enhance the patient and customer satisfaction.

Author: Maya Sami Abou Melhem
Publisher:
ISBN:
Category : Medical care
Languages : en
Pages : 0

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Book Description
The purpose of the study was to examine the impact of quality of healthcare offered in Lebanese hospitals on Lebanese patients of different educational level, age, monthly income, family status... Moreover, this study aimed to show whether there is a difference in satisfaction between accredited and non-accredited Lebanese Hospitals. An empirical study was performed using a survey questionnaire which was distributed to 1000 Lebanese patients. 226 patients responded to the questionnaire, 91 from accredited hospitals and 110 from non-accredited ones. Descriptive statistics were conducted followed by a reliability test, Factor Analysis, Multiple Regression with Stepwise method, Independent T-Test and One way ANOVA. Empirical evidence from this study shows that there were quality health factors that positively correlated with level of satisfaction of patients with the care in the hospital. Nevertheless, patients of accredited hospitals were more satisfied than patients of non-accredited h ...

Author: Paula L. Stamps
Publisher:
ISBN:
Category : Medical
Languages : en
Pages : 138

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Book Description
The link between employee & patient satisfaction is generating considerable interest. This new edition presents a fully developed & validated survey for measuring nurses' satisfaction with their work.

Author: Christoph Thuemmler
Publisher: Springer
ISBN: 3319476173
Category : Technology & Engineering
Languages : en
Pages : 254

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Book Description
This book describes how the creation of new digital services—through vertical and horizontal integration of data coming from sensors on top of existing legacy systems—that has already had a major impact on industry is now extending to healthcare. The book describes the fourth industrial revolution (i.e. Health 4.0), which is based on virtualization and service aggregation. It shows how sensors, embedded systems, and cyber-physical systems are fundamentally changing the way industrial processes work, their business models, and how we consume, while also affecting the health and care domains. Chapters describe the technology behind the shift of point of care to point of need and away from hospitals and institutions; how care will be delivered virtually outside hospitals; that services will be tailored to individuals rather than being designed as statistical averages; that data analytics will be used to help patients to manage their chronic conditions with help of smart devices; and that pharmaceuticals will be interactive to help prevent adverse reactions. The topics presented will have an impact on a variety of healthcare stakeholders in a continuously global and hyper-connected world. · Presents explanations of emerging topics as they relate to e-health, such as Industry 4.0, Precision Medicine, Mobile Health, 5G, Big Data, and Cyber-physical systems; · Provides overviews of technologies in addition to possible application scenarios and market conditions; · Features comprehensive demographic and statistic coverage of Health 4.0 presented in a graphical manner.