The Customer Satisfaction for the Medical Healthcare Facilities: A Case Study of Quality healthcare facilities in Rajasthan PDF Download

Author: Meeta Nihalani
Publisher: GRIN Verlag
ISBN: 3656107394
Category : Business & Economics
Languages : en
Pages : 17

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Book Description
Research paper from the year 2012 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, Jai Narain Vyas University Jodhpur, language: English, abstract: Life is a precious gift of God. It has to be handled with care and faith. The medical and healthcare facilities are essential for any society to give the quality of life to people. The citizens of any country and state can be happy it the healthcare facilities are well developed and advanced. The proper facilities of medicines and hospitals, trained nurses and doctor impact the service fabric of the healthcare facilities of the state. The medical and healthcare facilities need the investment and the promotion from the government to manage the huge population who is poor and cannot afford these facilities. The basic aim of the paper is to build the strategic framework for enhancing the quality of healthcare facilities in the state to enhance the patient and customer satisfaction.

Author: Daniel Amos
Publisher: Springer Nature
ISBN: 981334332X
Category : Business & Economics
Languages : en
Pages : 129

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Book Description
This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors.

Author: Krishnamacharyulu C. S. G.
Publisher: Pearson Education India
ISBN: 9788131732632
Category : Marketing
Languages : en
Pages : 612

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Author: Low Sui Pheng
Publisher: Springer
ISBN: 9811009562
Category : Business & Economics
Languages : en
Pages : 146

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Book Description
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.

Author: William Winston
Publisher: Routledge
ISBN: 1000524639
Category : Business & Economics
Languages : en
Pages : 208

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Book Description
Consumer Satisfaction in Medical Practice will equip physicians and other decision makers in health care with the necessary tools to meet the growing demand for customers’satisfaction in medical practices. Addressing the deliverance of accurate and affective medical services, this intelligent guide provides you with proven techniques in order to provide competitive prices, convenience, accessibility, and quality outcomes to customers. Consumer Satisfaction in Medical Practice turns the delivery of health care toward the patient. Each recommendation will enable you to provide long-term and cost-effective benefits for customers and your company. Exposing common myths about medical practice, this knowledgeable book offers you a patient’s perspective on the services they need and request to help you offer your customers the appropriate services. From Consumer Satisfaction in Medical Practice, you will be able to give customers the medical services they want with the help of proven methods and suggestions which include: remembering that office budgets, profits for practitioners, and financial strengths of progressive hospitals and physician service organizations exist to help offer better health services to customers creating a consumers’bill of rights that ensures patients that they are receiving the best possible care for their money, that every patient has a right to their own medical information, and that every patient has a right to express grievances sending out newsletters and announcements of staff changes and changes to office hours to improve physician services to patients incorporating consumer satisfaction in employee and physician performance evaluations and setting standards for consumer satisfaction measuring physician staff and employee satisfaction along with that of the patient and payer to improve provider conditions and consumer satisfaction increasing physician satisfaction by recognition through awards and an incentive systemFeaturing several charts, tables, and suggestion boxes, this guide contains effective steps that you can institute in order to offer excellent care to your customers. Consumer Satisfaction in Medical Practice allows you to expand and improve customer satisfaction for the benefit of your customers and your business.

Author: David H. Zimmerman
Publisher: Irwin Professional Publishing
ISBN: 9780786308934
Category : Medical
Languages : en
Pages : 217

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Book Description
Consumer groups, and officials of such major employers as American Express, the Minnesota Mining and Manufacturing Company, the Ameritech Corporation, and PepsiCo. All together they represented an estimated 80 million consumers of health insurance. Measuring the quality of care is the focus of The Healthcare Customer Service Resolution. It reports what patients currently think about the quality of the healthcare they receive. This book explores what employers, managed.

Author: Stefano Capolongo
Publisher: Springer
ISBN: 3319723987
Category : Medical
Languages : en
Pages : 134

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Book Description
This multidisciplinary book brings together medical, management, and architectural disciplines in order to formulate new approaches to the programming, planning, and design of healthcare facilities that will improve the quality of healthcare systems in rapidly developing countries, respecting local culture. It achieves this aim by drawing upon case studies on healthcare facilities and services that were undertaken in Kolkata, India, where the public healthcare system is meager and most people do not have access to health services. The approaches presented pay appropriate attention to technical aspects and organizational set-up and are designed to achieve an adequate healthcare assistance, greater production efficiency, better use of local professional resources, and careful control of construction. They are also intended to promote educational progress and future independence in construction and management of the healthcare system. The book will appeal to all with an interest in design and organizational strategies to meet new healthcare challenges in India and other emerging countries.

Author: Junaid Javaid
Publisher: GRIN Verlag
ISBN: 3656748756
Category : Business & Economics
Languages : en
Pages : 13

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Book Description
Project Report from the year 2013 in the subject Business economics - Business Management, Corporate Governance, grade: C+, University of Bedfordshire, course: ORGANISING MODERN HEALTH CARE SERVICES, language: English, abstract: This report is written on the topic of care service design and its delivery pattern. The scope of this report is very broad as it has been focused on the Recommendation-1 outlined in the Mid Staffordshire NHS Foundation Inquiry report. This report based entirely on the Recommendations which I proposed to the Care Trust to follow on the timely manner as currently the Patients’ Trust ranked higher in term of mortality rate and also categorised as poor in delivering standard services to all patients. As a Board Director of Trust I have analysed that Trust’s patients are facing the significant problems (understanding the treatment options, getting brief explanations about their medications, not having access to the critical information and not receiving responsive and compassionate service from the Trust or Caregivers). And all of these issues are arising due to the failure of the trust in categorising the care service standards which has diverted their intention to other matters rather to focus on their patients’ need first. In order to resolve the problem regarding to the care service design and its delivery pattern and also to improve the patients’ satisfaction, I proposed the Trust to implement Patient-Centered Healthcare system. This system would allow the Trust to enhance the respect level for their patients’ values and preferences which would also create awareness of quality of life issues among the care taking staff members. There are about seven factors (Leadership, Strategic Vision, Involvement of Patients, Supportive Work Environment, Systematic Measurement, Quality of Physical Environment and Supportive Technology) which would be contributed a lot to the success of Patient-Centered Healthcare System. The Trust must have to pursue certain strategies which would assist Trust in implementing Patient-Centered Healthcare System on authentic basis. These strategies are classified into two groups. The first one would strengthen the Trust capacity to accomplish Patient-Centered Care at the Organisational level. And the second group would meant to alter external reward in the Healthcare system which then guided the Trust to achieve the delivery of high standards care services to their patients. [...]

Author: OECD
Publisher: OECD Publishing
ISBN: 9264508864
Category :
Languages : en
Pages : 298

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Book Description
The objectives of this study are to describe experiences in price setting and how pricing has been used to attain better coverage, quality, financial protection, and health outcomes. It builds on newly commissioned case studies and lessons learned in calculating prices, negotiating with providers, and monitoring changes. Recognising that no single model is applicable to all settings, the study aimed to generate best practices and identify areas for future research, particularly in low- and middle-income settings. The report and the case studies were jointly developed by the OECD and the WHO Centre for Health Development in Kobe (Japan).

Author: Institute of Medicine
Publisher: National Academies Press
ISBN: 030907343X
Category : Medical
Languages : en
Pages : 257

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Book Description
How good is the quality of health care in the United States? Is quality improving? Or is it suffering? While the average person on the street can follow the state of the economy with economic indicators, we do not have a tool that allows us to track trends in health care quality. Beginning in 2003, the Agency for Healthcare Research and Quality (AHRQ) will produce an annual report on the national trends in the quality of health care delivery in the United States. AHRQ commissioned the Institute of Medicine (IOM) to help develop a vision for this report that will allow national and state policy makers, providers, consumers, and the public at large to track trends in health care quality. Envisioning the National Health Care Quality Report offers a framework for health care quality, specific examples of the types of measures that should be included in the report, suggestions on the criteria for selecting measures, as well as advice on reaching the intended audiences. Its recommendations could help the national health care quality report to become a mainstay of our nation's effort to improve health care.