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Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 74
Book Description
‘The Effective Manager's Guide: Key Skills to Thrive’ is a comprehensive handbook that equips managers with the essential skills required to excel in today's dynamic business environment. This insightful book explores the 10 critical managerial skills, from leadership and communication to adaptability and time management. Readers will discover the significance of each skill, its practical applications, and real-world examples from successful leaders in the corporate world. With a focus on practicality, this guide offers actionable strategies and action plans for skill development. By delving into this book, managers gain the knowledge and tools necessary to inspire their teams, communicate effectively, make informed decisions, and adapt to change. The result is increased productivity, stronger relationships, and a thriving work environment. ‘The Effective Manager's Guide’ empowers managers to take charge of their professional growth, ultimately driving success for themselves and their organizations.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 74
Book Description
‘The Effective Manager's Guide: Key Skills to Thrive’ is a comprehensive handbook that equips managers with the essential skills required to excel in today's dynamic business environment. This insightful book explores the 10 critical managerial skills, from leadership and communication to adaptability and time management. Readers will discover the significance of each skill, its practical applications, and real-world examples from successful leaders in the corporate world. With a focus on practicality, this guide offers actionable strategies and action plans for skill development. By delving into this book, managers gain the knowledge and tools necessary to inspire their teams, communicate effectively, make informed decisions, and adapt to change. The result is increased productivity, stronger relationships, and a thriving work environment. ‘The Effective Manager's Guide’ empowers managers to take charge of their professional growth, ultimately driving success for themselves and their organizations.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 78
Book Description
‘Thriving Together: Cultivating Diversity, Equity, and Inclusion’ is a comprehensive exploration of the crucial principles that underpin successful workplaces in the modern world. This book delves into the importance of embracing diversity, promoting equity, and fostering an inclusive culture, while showcasing the transformative impact of these principles on workplace dynamics, employee well-being, and overall organizational success. From understanding the historical context and evolution of DEI in the workplace to navigating challenges, resistance, and legal implications, the book offers practical strategies to implement DEI effectively. The chapters cover topics such as developing inclusive leadership, creating organizational policies, measuring progress, and preparing for the future of work. With real-life examples and insightful analyses, this book is a valuable resource for executives, HR professionals, managers, and individuals seeking to champion DEI initiatives and build a more equitable and inclusive future for their organizations.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 133
Book Description
‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 164
Book Description
Discover the transformative journey from being a Manager to becoming an Effective Sales Coach with 'Coaching Skills for Sales Managers.' This comprehensive guide covers the pivotal role of sales managers, emphasizing the benefits of coaching. It explores the ROI of implementing effective coaching and when to use it, uncovering the necessity for every great sales manager to wear the coaching hat. The book provides practical insights into creating the ideal coaching environment, offers a deep dive into key skill sets, and addresses common barriers to coaching. Readers will find actionable strategies for building relationships, setting clear expectations, assessing performance, and implementing various coaching techniques. It tackles challenges like managing remote sales teams and offers solutions to deal with attitude and habit issues that may affect sales personnel. With valuable coaching resources, future trends in sales coaching, and essential do's and don'ts, this book equips sales managers to lead with coaching and drive organizational success in a dynamic sales landscape.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 115
Book Description
In an era of constant change and fierce competition, organizations must harness the power of their workforce to thrive. ‘The Ultimate Employee Training Guide: Training Today, Leading Tomorrow’ is your definitive guide to unleashing the true potential of employee training. It explores the evolution of training, from traditional classrooms to cutting-edge technology, and unveils the profound benefits of investing in employee development while illuminating the stark repercussions of neglecting it. Discover training as an investment, measuring its Return on Investment (ROI) through real-life case studies that showcase its undeniable impact. Learn to assess diverse training needs, choose the right vendors, and design, implement, and evaluate training programs effectively. This book takes you on a journey into the future of training, where technology, personalization, and continuous learning reign supreme. It emphasizes the crucial role of HR and corporate leadership in fostering a culture of empowerment and growth. With ethical considerations, legal guidelines, and inspiring case studies, The Ultimate Employee Training Guide equips you to navigate the dynamic landscape of employee training, ensuring success in an ever-evolving world. Here's what you'll find inside: ü Preface ü The Importance of Training Employees ü Investing in Training: Understanding the ROI ü Key Skills, Attributes and Traits of an Effective Trainer ü Assessing Training Needs ü Sample Formats for Assessing Training Needs ü Selecting the Right Training Vendor ü Planning and Implementing Training Programs ü Sample Formats of Planning and Implementing Training Programs ü Measuring the Impact of Training ü Sample Formats for Measuring the Impact of Training ü Legal and Ethical Considerations in Training ü Common Challenges Managers Encounter during Training Initiatives ü Steps a Training Manager/ Trainer Undertakes to Remain Effective and Up-to-date ü Creating a Culture of Continuous Learning ü Training in the Future: Emerging Trends ü International Perspectives on Training- Cultural Differences and Global Best Practices ü Case Studies of Successful Training Programs ü Case Studies from Various Industries ü Formats and Samples of Other Assessments and Forms ü Templates and Checklists for Training Initiatives ü Sample Training Program Outlines ü The Future of Employee Training ü Conclusion
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 103
Book Description
"Sales Forecasting: A Practical & Proven Guide to Strategic Sales Forecasting" navigates the intricate landscape of sales forecasting, providing a holistic understanding of its intricacies, contemporary significance, and practical applications. From the responsibilities of Sales Managers to the benefits of accurate predictions for strategic planning, resource allocation, and risk mitigation, this guide equips readers with the tools to excel in the dynamic world of business strategy. Real-life case studies, interactive exercises, and workshops bring theoretical concepts to life, fostering active engagement. With a focus on diverse methods, techniques, and addressing common challenges, the book serves as a comprehensive toolkit for refining forecasting strategies. The conclusion encourages continuous learning and adaptation, ensuring readers are poised to navigate the ever-evolving realm of sales forecasting with confidence and mastery.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 122
Book Description
In ‘Bid & Proposal Management Using AI: Winning Proposals - From RFPs to a Winning Solution,’ you will embark on a transformative journey through the convergence of cutting-edge Artificial Intelligence (AI) and the art of crafting winning bids. Tailored for mid-level executives and managers, this comprehensive guide unveils the power of AI at every stage of bid and proposal management. From analyzing RFPs and personalized content creation to real-time collaboration and performance tracking, discover how AI revolutionizes the process, enhancing efficiency, innovation, and success. Engage with examples, actionable strategies, and change management insights, ensuring seamless integration of AI and maximizing bid success rates. Propel your organization toward a future where AI-driven proposals redefine client engagement and drive unparalleled growth.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Religion Languages : en Pages : 76
Book Description
'Be A Solution Provider: From Passion to Purpose-A Biblical Guide to Being the Answer to the World!’ is a transformative journey guided by biblical wisdom, offering a profound exploration of how individuals can become the answers to the world's challenges. Rooted in biblical principles, the book unfolds through compelling lessons from characters like Bezalel, the Good Samaritan, and Jesus Himself, illustrating the power of purposeful living. From recognizing unique gifts to cultivating empathy, seeking divine guidance to building trust, each chapter provides actionable insights and strategies. This guide goes beyond conventional self-help, inspiring readers to embrace their calling as solution providers. With a focus on practicality and spiritual depth, it empowers individuals to lead lives of significance, leaving a lasting impact on the world. ‘Be A Solution Provider’ is not just a book; it's a roadmap for those seeking a purpose-driven life anchored in faith and dedicated to making a positive difference.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 73
Book Description
In today's rapidly changing business landscape, effective decision making and problem solving are critical skills for managers, leaders, and business owners. ‘Smart Decisions: Mastering Problem Solving with Strategic Solutions for Business Success’ is a comprehensive guide that equips readers with practical strategies and tools to navigate the complexities of decision making and effective problem-solving. Through real-world examples, case studies, and interactive exercises, readers will learn how to identify and define problems, gather and analyze information, generate and evaluate options, and make sound decisions. The book also explores the importance of ethical considerations in decision making and provides guidance on developing a decision-making culture within organizations. With a focus on continuous learning and improvement, this book offers readers a roadmap for honing their problem-solving and decision-making skills and achieving greater success in their professional endeavors.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Sports & Recreation Languages : en Pages : 173
Book Description
Embark on a transformative journey from college graduate to corporate success with 'Winning at College Campus Interviews.' This comprehensive guide navigates graduates through every aspect of the interview process, offering strategic insights and actionable steps for success. From understanding interview stages and types to mastering effective preparation, self-presentation, and skill assessment, this book equips readers with the tools to shine in any interview scenario. Engaging chapters delve into crucial topics such as behavioral interviews, handling challenging questions, and leveraging strengths. With practical advice, real-world examples, and interactive elements like mind maps and templates, this book empowers graduates to confidently navigate interviews, make lasting impressions, and secure their dream roles. 'Winning at College Campus Interviews' is the essential companion for emerging professionals seeking to stand out and thrive in the competitive corporate landscape.
Author: Gerard Assey
Author: Gerard Assey
Author: Gerard Assey
Author: Gerard Assey
Author: Gerard Assey
Author: Gerard Assey
Author: Gerard Assey
Author: Gerard Assey
Author: Gerard Assey
Author: Gerard Assey
Author: Gerard Assey