Author: Don R. Marshall Publisher: Amacom ISBN: 9780814404249 Category : Business & Economics Languages : en Pages : 238
Book Description
Shows how to link selection, direction, evaluation, and reward of employees into the larger framework of an organization's strategic goals. Gives practical advice on defining a job and finding qualified candidates, training management and non-management personnel, performance measurement, variable-reward and nonpay-reward programs, and administering a reward program. Annotation copyrighted by Book News, Inc., Portland, OR
Author: Laurie Beth Jones Publisher: HarperCollins Leadership ISBN: 1418513563 Category : Business & Economics Languages : en Pages : 288
Book Description
Laurie Beth Jones, management expert and business consultant extraordinaire, noticed that none of the personality/temperament profiles in the market today, none of them provided a tool that was simple, visual, intuitive, and powerful enough to create a shift in thinking as well as relating. So she developed The Path Elements Profile (PEP), which can be used in recruitment, placement, retention, team building, and customer relations as businesses transform many individuals into a harmonizing, humming force for good. Within the framework of the book will be scriptural examples as well as modern day business stories. Based upon the elements of Earth, Water, Wind and Fire, the Path Elements Profile helps determine both individual and team behavioral tendencies that affect everything from career choice to daily "to do" lists. We choose to act on what we value, and each element type values very different things: Fire personality types love and thrive on challenge Water personality types thrive on harmony and calm Wind personality types love chaos and change Earth personality types love order and structure PART I of this book provides an overview of the elements themselves as individual personality types. Jones will explain each element's strengths and challenges and will have the readers identify their own as well as those of their team members. Then in PART II, readers will assess their teams. There are 28 one-day principles, that, if followed will take readers on a simple yet radical journey to a transformed workplace. INCLUDES an Assessment Test for Your Team's Elemental Strengths and Weaknesses
Author: Edgar Papke Publisher: AMACOM ISBN: 0814433375 Category : Business & Economics Languages : en Pages : 276
Book Description
It cannot be overemphasized how important it is for leaders to ensure the company’s mission is manifested in the roles, expectations, and goals of every member of the organization. Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its customers. But if that message is varied, or added to, or even unknown by a single member of the team, the resulting inefficiency, conflict, and disengagement will cripple a company’s ability to provide value to its customers. True Alignment reveals the blueprint for businesses of all types and sizes for creating a company culture where everyone is aligned to the vision and strategy behind the brand intention and responsible for living out the brand promise. You will learn how to: Decipher customer expectations Define the brand as a solution to the customer's needs Turn the unique selling proposition into the mission And much more You can replace the tires on a car, but if you don’t fix the alignment, you still won’t drive straight. The same goes for your company. Nothing else matters until the entire organization is aligned.
Author: Gallup Publisher: Simon and Schuster ISBN: 1595620478 Category : Business & Economics Languages : en Pages : 280
Book Description
Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.
Author: Nicolaj Siggelkow Publisher: Harvard Business Press ISBN: 1633697010 Category : Business & Economics Languages : en Pages : 157
Book Description
Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency. In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies. Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you: Reshape your connections with your customers Find new ways to connect with existing suppliers while also activating new sources of capacity Create the right revenue model Make the best technology choices to support your strategy Integrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.
Author: Pat Wellington Publisher: Kogan Page Publishers ISBN: 0749462868 Category : Business & Economics Languages : en Pages : 248
Book Description
It has never been more important to get the right staff for an organization and keep them motivated. With the right talent a company can beat the competition and grow their market share. Effective People Management gives the reader a robust understanding of all the key activities involved in managing staff and maintaining high performance, including chapters on leadership, motivating people, team building, delegating, selection interviewing, reward, managing change and handling people problems. By looking at the various ways that people obtain and use their power, Effective People Management explores how to create a leadership presence in a positive way, and gives the reader the opportunity to develop their own career development and strategy.
Author: Charles M. Cadwell Publisher: AMACOM Div American Mgmt Assn ISBN: 0761213929 Category : Employee motivation Languages : en Pages : 188
Book Description
Organizational success depends on the continuous improvement of staff performance at al levels. People constitute the real competitive advantage in business and industries of all types. Enhancing the performance of your people and ultimately your organization depends on the continuous improvement of staff at all levels. An effective Performance Management system is essential to help employees perform at their best and align their contributions with the goals, values, and initiatives of the organization. Performance Management presents managers and supervisors with a clear model they can follow to plan, monitor, analyze, and maintain a satisfying process of performance improvement for their staff. Designed for readers to apply what they are learning to their current job responsibilities, this book offers exercises and assessments to determine your readiness to implement performance management. It also illustrates strategies for developing the crucial communication skills of coaching, problem solving, and giving feedback while teaching methods for linking organization and personal goals. By demystifying the role of performance management techniques, Performance Management provides the knowledge and tools to design and implement a workable system that benefits the organization and inspires employees to manage their own performance.
Author: Don R. Marshall
Author: Don R. Marshall
Author: Laurie Beth Jones
Author: Edgar Papke
Author: Gallup
Author: Nicolaj Siggelkow
Author: Pat Wellington
Author: 
Author: Marie A. Chisholm-Burns
Author: Charles M. Cadwell