Hiding what We Feel, Faking what We Don't PDF Download

Author: Sandi Mann
Publisher: HarperElement
ISBN: 9781862044647
Category : Business & Economics
Languages : en
Pages : 196

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Book Description
In this eye-opening book, an occupational therapist shows how at least a third of our time at work involves managing our emotions and shows the life-enhancing ways in which emotions can used.

Author: Sandi Mann
Publisher: Teach Yourself
ISBN: 1473609313
Category : Psychology
Languages : en
Pages : 336

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Book Description
Written by Dr Sandi Mann, Senior Lecturer at the University of Central Lancashire, Psychology: A Complete Introduction is designed to give you everything you need to succeed, all in one place. It covers the key areas that students are expected to be confident in, outlining the basics in clear jargon-free English, and then providing added-value features like summaries of key experiments, and even lists of questions you might be asked in your seminar or exam. The book uses a structure that mirrors the way Psychology is taught on many university courses. Chapters include key topics in psychology research; cognitive issues, including language, emotion, memory and perception; individual differences - intelligence, personality and gender; social psychology; mental health and psychological disorders/abnormal psychology and the treatment of such; the nervous system; and sleep.

Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
ISBN: 1609943414
Category : Business & Economics
Languages : en
Pages : 305

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Book Description
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.

Author: Sandi Mann
Publisher: Teach Yourself
ISBN: 1444159399
Category : Business & Economics
Languages : en
Pages : 121

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Book Description
Managing your boss just got easier Having a good working relationship with the person in charge is crucial to enjoying a positive and fulfilling work life. All of the problems created by difficult relationships can be avoided, in many cases, by simply learning the skills to successfully 'manage' your boss. Most of us think that it is the other way around - that the boss manages us - but the astute employee knows that it works both ways. If you understand how your boss operates, the inner working of their brain and their personality, you are far better able to meet their needs as an employee. And an employee who meets the needs and expectations of their boss will be a popular employee indeed! This book guides you through the process of managing your boss so as to ensure that you are ideally placed to become their favourite employee. Whether you choose to read it in a week or in a single sitting, this is your fastest route to success: - Sunday: What kind of animal is the 'boss'? - Monday: What type of boss do you have? - Tuesday: Using the psychological contract to manage your boss - Wednesday: How to impress your boss - Thursday: Getting more from your boss - Friday: Dealing with the boss from hell - Saturday: Common problems with managing the boss

Author: Abraham Pizam
Publisher: Routledge
ISBN: 113643903X
Category : Business & Economics
Languages : en
Pages : 733

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Book Description
* 25% updated with significant revisions and 20 new entries ensuring that students have the most up-to-date Hospitality Management information on the market * An academically credible source of core information written by experts from around the world to help students clarify basic concepts and ensure their understanding is correct * User friendly and accessible so that students can quickly and easily locate the information that they require

Author: Abraham Pizam
Publisher: Routledge
ISBN: 1136439021
Category : Business & Economics
Languages : en
Pages : 734

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Book Description
The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. There are 185 Hospitality Management degrees in the UK alone. This new edition updates and significantly revises twenty five per cent of the entries and has an additional twenty new entries. New online material makes it the most up-to-date and accessible hospitality management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from a sectoral level (lodging, restaurants/food service, time-share, clubs and events) as well as a functional one (accounting and finance, marketing, strategic management, human resources, information technology and facilities management). Its unique, user-friendly structure enables readers to find exactly the information they require at a glance – whether they require broad detail that takes a more cross-sectional view across each subject field or more focused information that looks closely at specific topics and issues within the hospitality industry today.

Author: Andrea Kay
Publisher: Abrams
ISBN: 1613123493
Category : Business & Economics
Languages : en
Pages : 245

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Book Description
Get out of your job funk and onto the career path of your dreams with this guide featuring expert advice for career changers of every age. Life’s a Bitch and Then You Change Careers is like a series of one-on-one sessions with veteran career counselor Andrea Kay. She takes you through the nine steps that have helped countless clients realize their potential and change their lives. The process begins with defining a career objective that’s based on who you are, not what others think you should be. Kay then offers a practical, step-by-step plan for making the shift, addressing every issue from research and training to networking, interviewing, and landing your ideal job. Along the way, you’ll find helpful exercises and real-life examples of Kay’s clients who have made the transition to a happier working life. Kay’s personable writing style, vast knowledge, and years of experience make this life-changing book the next best thing to an in-person consultation.

Author: Neal M. Ashkanasy
Publisher: Taylor & Francis
ISBN: 1315290804
Category : Business & Economics
Languages : en
Pages : 377

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Book Description
The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. Individuals bring their affective states and emotional "buttons" to work, leaders try to engender feelings of passion and enthusiasm for the organization and its mission, and consultants seek to increase job satisfaction, commitment, and trust. This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions. The international cast of authors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. This book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. Managing Emotions in the Workplace is designed for use in graduate level courses in Organizational Behavior, Human Resource Management, or Organizational Development - any course in which the role of emotions in the workplace is a central concern. Scholars and consultants will also find this book to be an essential resource on the latest theory and practice in this emerging field.

Author: Sharon Bolton
Publisher: Bloomsbury Publishing
ISBN: 1137020237
Category : Business & Economics
Languages : en
Pages : 328

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Book Description
Searching for the Human in Human Resource Management is a highly original collection penned by leading critical thinkers in the field of organization studies and HRM, each concerned to resituate people at the heart of HRM and organizational analysis. It offers contributions in three key areas: theory, practice and workplace contexts.

Author: Sandi Mann
Publisher: Robinson
ISBN: 1472141008
Category : Psychology
Languages : en
Pages : 248

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Book Description
Are we living in an age where we are more boredom-prone? Or are other people boring us? Or could we be that boring person?! In our current information age, we are constantly connected to technology, and have so many varied ways to spend our leisure time that we should all surely never know what boredom feels like. Yet, boredom appears to be on the rise; it seems that the more we have to stimulate us, the more stimulation we crave. In a quest to relieve our boredom, we engage in dangerous risk-taking - from extreme sports to drugs to gambling to anti-social behaviour, or we overindulge in shopping or eating. The Science of Boredom explores the causes and consequences of boredom in the fast-paced twenty-first century. Parents are desperate to keep their children entertained during every waking moment, the education system is geared towards interactivity, and attention spans are dropping as we use multiple devices at all times. But the world of work can be increasingly repetitive and routine, and we are losing the ability to tolerate this everyday tedium. Using Sandi Mann's own ground-breaking research into boredom, this book tells the story of how we act, react and cope when we are bored, and argues that there is a positive side to boredom. It can be a catalyst for humour, fun, reflection, creativity and inspiration. The radical solution to the 'boredom problem' is to harness it rather than try to avoid it. Allowing yourself time away from constant stimuli can enrich your life. We should all embrace our boredom and see the upside of our downtime.