(Im)politeness at a Slovenian Call Centre PDF Download

Author: Sara Orthaber
Publisher: Springer Nature
ISBN: 3031433203
Category : Language Arts & Disciplines
Languages : en
Pages : 354

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Book Description
This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment

Author: Maj-Britt Mosegaard Hansen
Publisher: John Benjamins Publishing Company
ISBN: 902726368X
Category : Language Arts & Disciplines
Languages : en
Pages : 194

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Book Description
This volume examines the way participants orient to aspects of their interactions with others as interpersonally sensitive across an array of languages and contemporary institutional settings. The individual chapters address interactional episodes where the participants signal that elements of the exchanges they are engaged in are problematic in terms of the vulnerability of their own and/or each other’s face and the role-identities assumed throughout the interactions. The volume contributors examine a range of activities. In some of these, an orientation to interpersonal sensitivity is expected, such as citizens’ encounters with traffic police officers, negotiations with a line manager, political news interviews, or public inquiries. Other types of activity, such as service calls or guided tours, involve no such expectations in and of themselves. In some cases, the situated vulnerabilities studied here, whether expected or not, lead to deviation from the expected trajectory of the communicative event, with implications for goal achievement. The collection of papers draws on diverse analytic perspectives. These include interactional discourse analysis, interactional linguistics, and conversation analysis. The diversity of languages and institutional environments examined will be of interest to students and scholars with an interest in face-to-face interaction and serve to stimulate debate in the field of pragmatics and beyond. Originally published as special issue of Pragmatics and Society 7:4 (2016).

Author: Chaoqun Xie
Publisher: John Benjamins Publishing Company
ISBN: 9027261105
Category : Language Arts & Disciplines
Languages : en
Pages : 185

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Book Description
(Im)politeness and Moral Order in Online Interactions presents a timely response to the ‘moral turn’ in (im)politeness studies. This volume, presented by a roster of prominent figures in the field, documents and showcases the complexity of (im)politeness as social practice by focusing on the morality of (im)politeness in internet-mediated interactions. It includes, among others, studies on how the moral order is made explicit and salient in the production and perception of online impoliteness as social practice and how situated impoliteness can perform positive social and communicative functions. This volume confirms once again that (im)politeness can serve as a lens through which a variety of topics, genres, and contexts are intertwined together pointing to the very presence and existence of human beings, and is bound to be of interest to not only students and scholars engaged in the area of (im)politeness and internet pragmatics, but also to all those with a more general interest in the study of human (inter)actions in various situations and contexts. Originally published as special issue of Internet Pragmatics 1:2 (2018).

Author: Yeşim Aksan
Publisher: Cambridge Scholars Publishing
ISBN: 1443874973
Category : Language Arts & Disciplines
Languages : en
Pages : 275

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Book Description
Corpus linguistic methods provide new avenues for (im)politeness scholarship to reflexively evaluate its understanding of communication and language use on the theoretical contributions of corpus linguistics to the linguistic sciences. In this sense, this volume is a unique contribution to (im)politeness scholarship. It showcases studies in the field which employ specialized and general corpora, with methodologies that range from the speech act to the discourse-analytic and conversation-analytic traditions. The book brings into closer contact scholarship that has hitherto remained in relatively different streams of the scientific investigation of (im)politeness. A unifying theme of the chapters here is that (im)politeness phenomena are situated within the institutional and genre-specific expectations of participants in an interaction. Each of the chapters identifies the situatedness of (im)politeness from varying perspectives. The chapters in the volume are sequenced from specialized to general corpora, and simultaneously move from conversation – and discourse – analytic perspectives to contributions that address issues surrounding the identification and extraction of (im)politeness in general corpora. In collating the chapters of the volume, care was taken to focus attention on languages that have been studied extensively in (im)politeness scholarship (varieties of English – British English and Englishes in Hong Kong – and Greek), and languages that are only recently gaining more visibility in the field (Slovenian and Turkish).

Author: Chaoqun Xie
Publisher: Springer Nature
ISBN: 3030815927
Category : Language Arts & Disciplines
Languages : en
Pages : 263

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Book Description
This book explores what new light philosophical approaches shed on a deeper understanding of (im)politeness. There have been numerous studies on linguistic (im)politeness, however, little attention has been paid to its philosophical underpinnings. This book opens new avenues for both (im)politeness and philosophy. It contributes to a fruitful dialogue among philosophy, pragmatics, and sociology. This volume appeals to students and researchers in these fields.

Author: Derek Bousfield
Publisher: John Benjamins Publishing
ISBN: 9027291470
Category : Language Arts & Disciplines
Languages : en
Pages : 297

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Book Description
This study concerns the nature of impoliteness in face-to-face spoken interaction. For more than three decades many pragmatic and sociolinguistic studies of interaction have considered politeness to be one central explanatory concept governing and underpinning face-to-face interaction. Politeness' "evil twin" impoliteness has been largely neglected until only very recently. This book, the first of its kind on the subject, considers the role that impoliteness has to play by drawing extracts from a range of discourse types (car parking disputes, army and police training, police-public interactions and kitchen discourse). The study considers the triggering of impoliteness; explores the dynamic progression of impolite exchanges, and examines the way in which such exchanges come to some form of resolution. 'Face' and the linguistic sophistication and manipulation of discoursally expected norms to cause, or deflect impoliteness is also explored, as is the dynamic and sometimes hotly contested nature of an individual's socio-discoursal role.

Author: Chaoqun Xie
Publisher: John Benjamins Publishing Company
ISBN: 9027260354
Category : Language Arts & Disciplines
Languages : en
Pages : 358

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Book Description
Internet-mediated communication is pervasive nowadays, in an age in which many people shy away from physical settings and often rely, instead, on social media and messaging apps for their everyday communicative needs. Since pragmatics deals with communication in context and how more gets communicated than is said (or typed), applications of this linguistic perspective to internet communication, under the umbrella label of internet pragmatics, are not only welcome, but necessary. The volume covers straightforward applications of pragmatic phenomena to internet interactions, as happens with speech acts and contextualization, and internet-specific kinds of communication such as the one taking place on WhatsApp, WeChat and Twitter. This collection also addresses the role of emoticons and emoji in typed-text dialogues and the importance of “physical place” in internet interactions (exhibiting an interplay of online-offline environments), as is the case in the role of place in locative media and in broader place-related communication, as in migration.

Author: Jonathan Culpeper
Publisher: John Benjamins Publishing
ISBN: 9027202508
Category : Language Arts & Disciplines
Languages : en
Pages : 145

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Book Description
Maps out historical sociopragmatics, a multidisciplinary field located within historical pragmatics, but overlapping with socially-oriented fields, such as sociolinguistics and critical discourse analysis

Author: Shuang Liu
Publisher: SAGE
ISBN: 1446259544
Category : Business & Economics
Languages : en
Pages : 330

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Book Description
Books on intercultural communication are rarely written with an intercultural readership in mind. In contrast, this multinational team of authors has put together an introduction to communicating across cultures that uses examples and case studies from around the world. The book further covers essential new topics, including international conflict, social networking, migration, and the effects technology and mass media play in the globalization of communication. Written to be accessible for international students too, this text situates communication theory in a truly global perspective. Each chapter brings to life the links between theory and practice and between the global and the local, introducing key theories and their practical applications. Along the way, you will be supported with first-rate learning resources, including: • theory corners with concise, boxed-out digests of key theoretical concepts • case illustrations putting the main points of each chapter into context • learning objectives, discussion questions, key terms and further reading framing each chapter and stimulating further discussion • a companion website containing resources for instructors, including multiple choice questions, presentation slides, exercises and activities, and teaching notes. This book will not merely guide you to success in your studies, but will teach you to become a more critical consumer of information and understand the influence of your own culture on how you view yourself and others.

Author: Hermynia Zur Mühlen
Publisher: Open Book Publishers
ISBN: 1906924279
Category : Biography & Autobiography
Languages : en
Pages : 302

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Book Description
First published in Germany in 1929, The End and the Beginning is a lively personal memoir of a vanished world and of a rebellious, high-spirited young woman's struggle to achieve independence. Born in 1883 into a distinguished and wealthy aristocratic family of the old Austro-Hungarian Empire, Hermynia Zur Muhlen spent much of her childhood travelling in Europe and North Africa with her diplomat father. After five years on her German husband's estate in czarist Russia she broke with both her family and her husband and set out on a precarious career as a professional writer committed to socialism. Besides translating many leading contemporary authors, notably Upton Sinclair, into German, she herself published an impressive number of politically engaged novels, detective stories, short stories, and children's fairy tales. Because of her outspoken opposition to National Socialism, she had to flee her native Austria in 1938 and seek refuge in England, where she died, virtually penniless, in 1951. This revised and corrected translation of Zur Muhlen's memoir - with extensive notes and an essay on the author by Lionel Gossman - will appeal especially to readers interested in women's history, the Central European aristocratic world that came to an end with the First World War, and the culture and politics of the late nineteenth and early twentieth centuries.