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Author: Christopher C. Golis Publisher: ISBN: 9781921332029 Category : Emotional intelligence Languages : en Pages : 186
Book Description
Understanding human nature is a problem that people havebeen trying to solve throughout the ages. Almost everyonewould like to have an understanding of the disposition ofthose about them so as to be able to predict theirbehaviour. This is particularly true for managers. Greatmanagers have a strong desire to understand thetemperament of ......
Author: Christopher C. Golis Publisher: ISBN: 9781921332029 Category : Emotional intelligence Languages : en Pages : 186
Book Description
Understanding human nature is a problem that people havebeen trying to solve throughout the ages. Almost everyonewould like to have an understanding of the disposition ofthose about them so as to be able to predict theirbehaviour. This is particularly true for managers. Greatmanagers have a strong desire to understand thetemperament of ......
Author: Cary Cherniss Publisher: Oxford University Press, USA ISBN: 0190698942 Category : Business & Economics Languages : en Pages : 225
Book Description
"Tom was a young engineer employed at one of the country's largest steel companies. He had been an outstanding individual performer, and now he was a new manager, leading a team responsible for producing steel for a major automobile company. After just one week on the job, Tom and his team met with over 20 engineers from that other company. It was a rude awakening. I sat in a room with maybe 20 or 25 of their engineers for the annual quality evaluation of suppliers. And I learned for the first time that we were in the bottom of the bottom quartile as a supplier. We had lousy quality, we had lousy invoicing, we had lousy on-time delivery. And this was my first general manager role! I had grown up as an engineer. And how did Tom respond to this unexpected shock? I had a holy shit moment! I had been in the job literally a week. So part of it was, 'Oh my God, what the hell am I going to do?' Also I thought about how my guys had been in the business for a while, and I thought, 'What the hell have you been doing?' And I was thinking, 'I'm going to clean house!' But then... I've learned that you just can't react viscerally every time something comes up because it just scares people away. So Tom listened attentively as the engineers from the auto company presented their litany of complaints. When they finally finished, he stood up and said, "I wouldn't blame you if you fired us as a supplier. But if you give us a chance to fix these problems, I guarantee you that that we will not have this kind of meeting next year." When Tom met with his team the next morning to discuss the situation, he started by just listening to them. They went on for some time complaining about how the company and their previous boss had made it impossible for them to provide good products and service. Rather than disagree with them or join in pointing fingers at others, Tom listened. "I didn't think about it at the time, but that first couple of hours was very cathartic for them. My focus was not on beating anyone up but rather, what can we do to fix this?" The team responded positively to Tom's approach. The next year when they met, the auto company told Tom that they "never saw any business turn around that quickly in one year." As a result, they began giving Tom's company more business, and Tom went on to a distinguished career, eventually becoming one of his company's top executives"--
Author: Will Guidara Publisher: Little, Brown ISBN: 0316191760 Category : Cooking Languages : en Pages : 385
Book Description
Eleven Madison Park is one of New York City's most popular fine-dining establishments, where Chef Daniel Humm marries the latest culinary techniques with classical French cuisine. Under the leadership of Executive Chef Daniel Humm and General Manager Will Guidara since 2006, the restaurant has soared to new heights and has become one of the premier dining destinations in the world. Eleven Madison Park: The Cookbook is a sumptuous tribute to the unforgettable experience of dining in the restaurant. The book features more than 125 sophisticated recipes, arranged by season, adapted for the home cook, and accompanied by stunning full-color photographs by Francesco Tonelli.
Author: Maggie Humm Publisher: Indiana University Press ISBN: 9780253211460 Category : Literary Criticism Languages : en Pages : 262
Book Description
This is the first study to apply a broad range of theory to contemporary film. With dazzling insight and critical aplomb Maggie Humm highlights and explains feminist issues and offers a fascinating array of original film analyses.
Author: Ken Kupchik Publisher: AMACOM ISBN: 0814438652 Category : Business & Economics Languages : en Pages : 212
Book Description
From the cold calling, to commissions and caffeine addiction, learn the real hard truth about life in the sales profession. Lying customers. Changing quotas. Soul-crushing management. PSSD-inducing pressure (Post Sales Stress Disorder). What’s not to love about the world of sales? Whether you’ve been in sales for a while, are new to the game, or just need a lift, The Sales Survival Handbook shows you how to: Overcome objections without tears (yours and theirs) Get out of a sales slump legally Cold call without needing sedatives Beg for referrals (yes, beg) Spot common types of customers, coworkers, and managers Maintain a social life (mission impossible?) Complete with quizzes, lists, real-world advice, and all the dos and don’ts that have popped up thus far in the sales world, The Sales Survival Handbook offers you everything you need to survive the agony and enjoy the ecstasy of your sales career.
Author: Maritza Montero Publisher: Springer Science & Business Media ISBN: 0387857842 Category : Psychology Languages : en Pages : 310
Book Description
Since the mid-1980s, the psychology of liberation movement has been a catalyst for collective and individual change in communities throughout Latin America, and beyond; and recent political developments are making its powerful, transformative ideas more relevant than ever before. Psychology of Liberation: Theory and Applications updates the activist frameworks developed by Ignacio Martin-Baro and Paulo Freire with compelling stories from the frontlines of conflict in the developing and developed worlds, as social science and psychological practice are allied with struggles for peace, justice, and equality. In these chapters, liberation is presented as both an ongoing process and a core dimension of wellbeing, entailing the reconstruction of social identity and the transformation of all parties involved, both oppressed and oppressors. It also expands the social consciousness of professionals, bringing more profound meaning to practice and enhancing related areas such as peace psychology, as shown in articles such as these: Philippines: the role of liberation movements in the transition to democracy. Venezuela: liberation psychology as a therapeutic intervention with street youth. South Africa: the movement for representational knowledge. Muslim world: religion, the state, and the gendering of human rights. Ireland: linking personal and political development. Australia: addressing issues of racism, identity, and immigration. Colombia: building cultures of peace from the devastation of war. Psychology of Liberation demonstrates the commitment to overcome social injustices and oppression. The book is a critical resource for social and community psychologists as well as policy analysts. It can also be used as a text for graduate courses in psychology, sociology, social work and community studies.
Author: Greg Ferrett Publisher: Exceptional Sales Performance ISBN: 9780987372901 Category : Selling Languages : en Pages : 106
Book Description
Selling to the Seven Emotional Buying Styles Sales people have learned hundreds of tricks to help people make a decision and close the sale, most of which today's buyers have learned and are now immune to. The big problem sales people face is " "How do you sell when buying is now such a logical process?"" Recent breakthrough scientific studies have revealed logic plays only a small role in the decision making process and in most cases logic is used simply to justify an emotional decision. In "Selling to the Seven Emotional Buying Styles" you will discover how and why emotion is such an important part in decision making and we reveal a much simpler way to close a sale. You will learn how to drive emotion in a way buyers will not be aware of. Emotion, as it is a chemical reaction in the brain, once triggered can not be turned off. Buyers will sometimes wonder why they made a decision when they know the logical choice was something else. This is a very practical book designed to give you everyday tools to take advantage of this breakthrough in understanding of how people make decisions. You will meet and identify the seven emotional styles. The Hustler The Artist The Normal The Engineer The Politician The Double Checker The Mover Every person from the CEO to receptionist makes decisions based on emotion. You will be given a simple tool to identify each style using outward signs such as clothing, language, stance and office decor. You will learn techniques to drive emotion through the use of green and red emotional buttons. This book provides a summary of the scientific evidence showing why the old idea of a person being a logical being, when faced with a decision, is wrong. Whether you or your client is aware of it, emotion drives every decision. Emotional Intelligence is today's buzz word driving the way people learn. In the same way emotion is also the way every buyer you meet will make a decision, and each buyer will make a decision based on their emotional makeup. Every person you meet and want to influence will have a mixture of the seven emotional styles and understanding them is your key to future sales. If you are looking to influence a decision or close a sale this book gives you the strategies to work with each emotional style. If you want to establish rapport this book helps you by giving you ideas for conversation starters, what to talk about and questions to ask of each emotional style so you will know what is really going on in their mind and, importantly, the chemistry in their brain driving emotion. "Most importantly it provides you with real tools so you can use emotion to close that important sale" This book takes real life sales examples from my 30 years experience in sales and sales management to demonstrate the power emotion brings in closing the sale. I have provided examples of loosing campaigns where we have turned them around into winning sales in seconds just by recognising and addressing emotional needs. You will instantly recognise the emotional styles in your colleagues and your clients and understand why they behave in certain ways. This book includes worksheets, a test for you're your own emotional style and ideas to use in your sales meetings. This is one book you will refer to time and again to help you plan sales calls and closing sales Make every sales call pay by selling to emotional needs
Author: Daniel Humm Publisher: Ten Speed Press ISBN: 1607748231 Category : Cooking Languages : en Pages : 552
Book Description
From the authors of the acclaimed cookbooks Eleven Madison Park and I Love New York comes this uniquely packaged cookbook, featuring recipes from the wildly popular restaurant and, as an added surprise, a hidden back panel that opens to reveal a separate cocktail book. Chef Daniel Humm and his business partner Will Guidara are the proprietors of two of New York's most beloved and pioneering restaurants: Eleven Madison Park and The NoMad. Their team is known not only for its perfectly executed, innovative cooking, but also for creating extraordinary, genre-defying dining experiences. The NoMad Cookbook translates the unparalleled and often surprising food and drink of the restaurant into book form. What appears to be a traditional cookbook is in fact two books in one: upon opening, readers discover that the back half contains false pages in which a smaller cocktail recipe book is hidden. The result is a wonderfully unexpected collection of both sweet and savory food recipes and cocktail recipes, with the lush photography by Francesco Tonelli and impeccable style for which the authors are known. The NoMad Cookbook promises to be a reading experience like no other, and will be the holiday gift of the year for the foodie who has everything.
Author: Diane Metcalf Publisher: Image and Aspect Media ISBN: 1735287601 Category : Self-Help Languages : en Pages : 308
Book Description
Healing Begins with Awareness Are you trapped in the maze of your mother's expectations, forever chasing the approval and affection that always seem out of reach? Lemon Moms: A Guide to Understand and Survive Maternal Narcissism is your guide to finding the exit and stepping into the light of self-love and acceptance. You've been conditioned to neglect your own needs, to seek validation from others, and to constantly put yourself last. You may find yourself drawn into harmful relationships, repeating patterns of self-sabotage, and struggling with feelings of inadequacy and emptiness. You are not alone. The author, a fellow survivor of a narcissistic mother, walks with you on this journey of discovery and healing. She offers not just empathy and support but also practical strategies to help you reclaim your life. This book is your roadmap to understanding the true nature of your relationship with your mother and breaking free from the cycle of emotional manipulation and guilt. Lemon Moms: A Guide to Understand and Survive Maternal Narcissism equips you with the tools to: - Defuse the drama in your interactions - Establish boundaries that are respected - Counteract gaslighting and manipulation - Navigate emotional outbursts and silent treatments - Respond to hurtful comments and put-downs - Understand and heal from hurtful family dynamics - Strategize conversations for positive outcomes - Recognize and heal trauma signs With actionable steps at the end of each chapter (or you can use the Companion Workbook), this book is your guide to understanding why your mother behaves as she does and how you can change your response. You can't change your mother, but you can change how you interact with her. You are not to blame. You didn't create the problem, and you can't cure it or control it, and you are worthy of love and respect. Why wait? Begin your journey to healing by getting this book and empowering yourself today!
Author: Christopher C. Golis
Author: Christopher C. Golis
Author: Cary Cherniss
Author: Will Guidara
Author: Christopher Golis
Author: Maggie Humm
Author: Ken Kupchik
Author: Maritza Montero
Author: Greg Ferrett
Author: Daniel Humm
Author: Diane Metcalf