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Author: Donna Fluss Publisher: Amacom ISBN: 0814414435 Category : Business & Economics Languages : en Pages : 241
Book Description
"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
Author: Donna Fluss Publisher: Amacom ISBN: 0814414435 Category : Business & Economics Languages : en Pages : 241
Book Description
"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
Author: Dana McMillan Publisher: Lorenz Educational Press ISBN: 1573100072 Category : Education Languages : en Pages : 148
Book Description
The how-tos of management, developmentally appropriate practices, room arrangements, assessment, record keeping and parent conference ideas. Also, centers on manipulatives, woodworking, books, blocks, language arts, dramatic arts and more!
Author: Richard Strozzi-Heckler Publisher: North Atlantic Books ISBN: 1583944125 Category : Sports & Recreation Languages : en Pages : 152
Book Description
As in all his books, Heckler draws from personal experience: training his horse, cultivating presence in aikido dojos, consulting with business executives, raising children. A masterful and encompassing book, Holding the Center develops from the fulcrum of the self in the natural world. Many of Heckler’s lessons arise from his life as a householder and father. Community is a larger family—we make alliances to “take care of what matters to us.” But, as Heckler teaches, that takes listening to others with an open heart, and learning what the needs of others are.The world can be a sanctuary, if we find a balance between instinct and choice. Richard Strozzi Heckler sounds an important call about the interplay between power and generosity in these subtle and luminous essays.
Author: Lisa B. Fiore, Ph.D. Publisher: Teacher Created Materials ISBN: 1480766070 Category : Languages : en Pages : 5
Book Description
This easy-to-use center has suggestions for ways to differentiate implementation or instruction to meet the needs of all students.This resource was created to align with the CCSS and supports developmentally appropriate standards-based instruction.
Author: Lisa B. Fiore, Ph.D. Publisher: Teacher Created Materials ISBN: 1480766089 Category : Languages : en Pages : 5
Book Description
This easy-to-use center has suggestions for ways to differentiate implementation or instruction to meet the needs of all students.This resource was created to align with the CCSS and supports developmentally appropriate standards-based instruction.
Author: Lisa B. Fiore, Ph.D. Publisher: Teacher Created Materials ISBN: 1480766097 Category : Languages : en Pages : 5
Book Description
This easy-to-use center has suggestions for ways to differentiate implementation or instruction to meet the needs of all students.This resource was created to align with the CCSS and supports developmentally appropriate standards-based instruction.
Author: Lisa B. Fiore, Ph.D. Publisher: Teacher Created Materials ISBN: 1480765902 Category : Languages : en Pages : 5
Book Description
This easy-to-use center has suggestions for ways to differentiate implementation or instruction to meet the needs of all students.This resource was created to align with the CCSS and supports developmentally appropriate standards-based instruction.
Author: Donna FLUSS Publisher: AMACOM ISBN: 0814429084 Category : Business & Economics Languages : en Pages : 241
Book Description
Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.
Author: Jo Mackiewicz Publisher: Routledge ISBN: 0429890141 Category : Language Arts & Disciplines Languages : en Pages : 242
Book Description
In the last 15 to 20 years, writing centers have placed greater importance on tutor training, focusing on teaching tutors best practices in fostering student writers’ engagement and writing skills. Writing Center Talk over Time explores the importance of writing center talk and demonstrates the efficacy of tutor training. The book uses corpus-driven analysis and discourse analysis to examine the changes in writing center talk over time to provide a baseline understanding of the very heart of writing center work: the talk that unfolds between tutors and student writers. It is this talk that, at its best, motivates student writers to continue to improve their writing and scaffolds their learning and that makes tutors proud of the service that they provide. The methods and analysis of this study are intended to inform other researchers so that they may conduct further research into the efficacy of writing center talk.
Author: Nicole R. Fleetwood Publisher: Harvard University Press ISBN: 067491922X Category : Art Languages : en Pages : 350
Book Description
"A powerful document of the inner lives and creative visions of men and women rendered invisible by America’s prison system. More than two million people are currently behind bars in the United States. Incarceration not only separates the imprisoned from their families and communities; it also exposes them to shocking levels of deprivation and abuse and subjects them to the arbitrary cruelties of the criminal justice system. Yet, as Nicole Fleetwood reveals, America’s prisons are filled with art. Despite the isolation and degradation they experience, the incarcerated are driven to assert their humanity in the face of a system that dehumanizes them. Based on interviews with currently and formerly incarcerated artists, prison visits, and the author’s own family experiences with the penal system, Marking Time shows how the imprisoned turn ordinary objects into elaborate works of art. Working with meager supplies and in the harshest conditions—including solitary confinement—these artists find ways to resist the brutality and depravity that prisons engender. The impact of their art, Fleetwood observes, can be felt far beyond prison walls. Their bold works, many of which are being published for the first time in this volume, have opened new possibilities in American art. As the movement to transform the country’s criminal justice system grows, art provides the imprisoned with a political voice. Their works testify to the economic and racial injustices that underpin American punishment and offer a new vision of freedom for the twenty-first century."
Author: Donna Fluss
Author: Donna Fluss
Author: Dana McMillan
Author: Richard Strozzi-Heckler
Author: Lisa B. Fiore, Ph.D.
Author: Lisa B. Fiore, Ph.D.
Author: Lisa B. Fiore, Ph.D.
Author: Lisa B. Fiore, Ph.D.
Author: Donna FLUSS
Author: Jo Mackiewicz
Author: Nicole R. Fleetwood