Crisis Communication Plan Components and Models PDF Download

Author: James E. Lukaszewski
Publisher:
ISBN: 9781883291402
Category : Communication in management
Languages : en
Pages : 323

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Author: James Lukaszewski
Publisher: Rothstein Publishing
ISBN: 1931332649
Category : Business & Economics
Languages : en
Pages : 422

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Book Description
Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.

Author: Finn Frandsen
Publisher: SAGE
ISBN: 1473933900
Category : Business & Economics
Languages : en
Pages : 356

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Book Description
When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.

Author: Al Czarnecki
Publisher: Al Czarnecki
ISBN: 9780595406135
Category : Business & Economics
Languages : en
Pages : 220

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Book Description
In the valuable business guide Crisis Communications: A Primer for Teams, author Al Czarnecki APR: Outlines the roles of key players prior to and during a crisis situation Describes aspects of planning and operational factors relevant to crisis communications, and Details how to keep your team available and functioning throughout a disaster With more than 130 subtopics and 220 links to Web-based resources, your team will find this a rich and useful resource! "Succinct, practical and serious advice... lays down the roles senior managers should play... delves right into the practicalities... emphasizes organizational details and adaptability... A constructive primer on being prepared." —Kirkus Reviews "Solid... Versatile... Thorough... It can be used to implement the Cadillac version of crisis plans, or used for simple solutions that can be 'cherry-picked' to suit any budget or context." —Pierrette Leonard APR, Fellow CPRS, in a review on the CPRS National site "A superb resource that prompts all kinds of considerations that will help your people work better as a team and communicate effectively during a crisis. I recommend it for graduate and undergraduate courses in business continuity and incident response." —M. E. Kabay, PhD, CISSP-ISSMP, Associate Professor, Information Assurance, Norwich University "A comprehensive look at crisis communications planning... practical tools... a terrific read for anyone interested in crisis communications, including executives outside of PR." —Rachelle Khalaf, Account Manager, Torchia Communications "CEOs and business continuity and public affairs professionals will find this a worthwhile read. It flows well and offers a trove of practical information." —Elizabeth Beaver, CBCP, FBC, Past President, Disaster Recovery Information Exchange (Toronto) "HR had better have its ducks in a row when a crisis or disaster occurs. This book, well organized and to-the-point, will be a great reference for making that happen." —George Pearson, editor and publisher (retired), Canadian HR Reporter The book is on the reading list for the MBA in Public Relations at the DeGroote School of Business at McMaster University (Canada) and the MSc in Emergency Management at Dublin City University (Ireland). "Many books are long on text, short on ideas, and discarded during a crisis... Al has captured the essentials in checklist and bullet point format. I recommend his book to my students." —Alain Normand, Professor, Emergency Information Management, York University, Sheridan College "An excellent book in terms of content and as a learning tool for any disaster and emergency management professional — the material is well organized, systematically discussed and critically analyzed in way that is just right for a classroom setting." —Niru Nirupama, PhD, Assistant Professor and Coordinator of Emergency Management, School of Administrative Studies, York University "An excellent starting point for those new to crisis communications as well as for smaller organizations without access to extensive resources... " —Phil Rothstein in Continuity Insights magazine "Very well done. It delivers a wealth of great information and processes." —Gayle Mitcham, CBCP "A 'must-have' for business management..." —Midwest Book Review Written as a handbook for senior

Author: W. Timothy Coombs
Publisher: John Wiley & Sons
ISBN: 1444361902
Category : Language Arts & Disciplines
Languages : en
Pages : 770

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Book Description
Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

Author: Otto Lerbinger
Publisher: Routledge
ISBN: 0415892317
Category : Business & Economics
Languages : en
Pages : 402

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Book Description
The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Author Otto Lerbinger helps readers understand the ways of thinking required for successful crisis management in today's world.

Author: Lisa Anderson-Meli
Publisher: Routledge
ISBN: 100002931X
Category : Business & Economics
Languages : en
Pages : 98

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Book Description
This book explores the definition, nature and context of public relations crises; it also examines and defines the main elements of public relations crises and positions it in the context of the current communication sphere. Public Relations Crisis Communication: A New Model investigates existing group communication theories, including organizational culture, critical theory of organizations, media ecology, public rhetoric, and cross-cultural communication theory to establish their relevance in the context of the new model of public relations crisis. Key concepts from existing public relations crisis theory are also discussed and validated in order to establish prevailing thought. Through a case study of Malaysia Airlines MH370, involving a textual analyses of press communications on the Malaysia Airlines website, this book scrutinises prevailing theory and definitions. Most valuably, this book proposes a new definition and model of public relations crisis, alongside a suggested extension to existing crisis communication theory in the form of a hierarchy of publics to be addressed during crises. This will help to address divergent publics with differing priorities in public relations crisis communication. This book is of interest to students, teachers, researchers and practitioners of public relations, communication, media and marketing, as well as professionals in the aviation industry and international relations.

Author: Brittany “Brie” Haupt
Publisher: Taylor & Francis
ISBN: 1000826961
Category : Business & Economics
Languages : en
Pages : 113

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Book Description
Crisis Communication Planning and Strategies for Nonprofit Leaders examines the unique position of nonprofit organizations in an intersection of providing public services and also being a part of Emergency and crisis management practices. This text discusses the evolution of crisis communication planning, the unique position of nonprofit organizations and the crises they face, along with provision of conceptual and theoretical frameworks to generate effective crisis communication plans for nonprofit organizations to utilize within diverse crises. Through the use of innovative real-life case studies investigating the impact of crisis communication plans, this book provides the foundational knowledge of crisis communication planning, theoretically supported strategies, crisis typology and planning resources. Each chapter focuses on critical strategic planning concepts and includes a summary of key points, discussion questions and additional resources for each concept. With this text, nonprofit organizations will be able to strategically plan for organization-specific and emergency management related crises, develop effective crisis communication plans, garner internal and external support and generate assessment strategies to maintain the relevancy of these plans within their future endeavors. Crisis Communication Planning and Strategies for Nonprofit Leaders offers a new and insightful approach to crisis communication planning to assist nonprofit organizations that are called upon to fulfill a variety of community needs, such as sheltering, food distribution, relief funding, family reunification services, volunteer mobilization and much more. It is an essential resource for nonprofit organizations.

Author: Sandra C. Duhé
Publisher: Peter Lang
ISBN: 9780820488011
Category : Business & Economics
Languages : en
Pages : 492

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Book Description
From Web sites to wikis, from podcasts to blogs, Internet-based communication technologies are changing the way today's public relations campaigns are conceived and carried out. New Media and Public Relations charts this exciting new territory with real-life case studies that explore some of the ways new media practices challenge and expand conventional thinking in public relations. This comprehensive new volume charts the leading edge of public relations research, drawing on insights from both scholars and practitioners to question outdated models, discuss emerging trends, and provide numerous examples of how organizations navigate the uncertainties of building mediated relationships. Global in scope and exploratory in nature, New Media and Public Relations is an indispensable reference for contemporary research and practice in the field, and essential reading for undergraduate and graduate students in public relations and mediated communication.

Author: Andrea Malizia
Publisher: Springer
ISBN: 3319917919
Category : Technology & Engineering
Languages : en
Pages : 458

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Book Description
This book presents the proceedings of SICC 2017, a conference devoted to promoting the dissemination of the different methodologies, techniques, theories, strategies, technologies and best practices on the prevention and mitigation of CBRNE risks. As the first scientific international conference on safety & security issues in the CBRNE field, SICC 2017 attracted contributions resulting from fruitful inter-professional collaborations between university and military experts, specialized operators, decision makers and the industry. As such, these proceedings are primarily intended for academics and professionals from public, private and military entities. It is the first trans-disciplinary collection of scientific papers from the numerous fields related to CBRNE.