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Author: Gerard Assey Publisher: Collection Skills ISBN: 9788196720209 Category : Business & Economics Languages : en Pages : 0
Book Description
'Effective Questioning & Listening Skills' is a comprehensive guide that navigates the nuanced terrain of effective communication. From understanding diverse audiences to crafting purposeful questions, the book delves into the intricacies of communication in varied settings, offering practical insights, real-life scenarios, and actionable exercises. Readers are equipped with tools for self-assessment, goal-setting, and continuous improvement, making this journey a transformative experience. Whether you're a professional, educator, student, or anyone seeking enhanced interpersonal connections, the book provides a roadmap to elevate your questioning and listening skills, fostering a culture of empathy, collaboration, and positive change. Target Readers and Benefits: This book is tailored for professionals, educators, students, and individuals aiming to enhance their communication prowess. Professionals will refine their leadership and teamwork, educators will create engaging learning environments, and students will develop essential life skills. Readers will benefit from improved relationships, enhanced problem-solving, and a profound impact on personal and professional spheres, making this book an indispensable guide for anyone seeking mastery in the art of communication
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 124
Book Description
‘Effective Questioning & Listening Skills’ is a comprehensive guide that navigates the nuanced terrain of effective communication. From understanding diverse audiences to crafting purposeful questions, the book delves into the intricacies of communication in varied settings, offering practical insights, real-life scenarios, and actionable exercises. Readers are equipped with tools for self-assessment, goal-setting, and continuous improvement, making this journey a transformative experience. Whether you're a professional, educator, student, or anyone seeking enhanced interpersonal connections, the book provides a roadmap to elevate your questioning and listening skills, fostering a culture of empathy, collaboration, and positive change. Target Readers and Benefits: This book is tailored for professionals, educators, students, and individuals aiming to enhance their communication prowess. Professionals will refine their leadership and teamwork, educators will create engaging learning environments, and students will develop essential life skills. Readers will benefit from improved relationships, enhanced problem-solving, and a profound impact on personal and professional spheres, making this book an indispensable guide for anyone seeking mastery in the art of communication.
Author: Gerard Assey Publisher: Collection Skills ISBN: 9788196720209 Category : Business & Economics Languages : en Pages : 0
Book Description
'Effective Questioning & Listening Skills' is a comprehensive guide that navigates the nuanced terrain of effective communication. From understanding diverse audiences to crafting purposeful questions, the book delves into the intricacies of communication in varied settings, offering practical insights, real-life scenarios, and actionable exercises. Readers are equipped with tools for self-assessment, goal-setting, and continuous improvement, making this journey a transformative experience. Whether you're a professional, educator, student, or anyone seeking enhanced interpersonal connections, the book provides a roadmap to elevate your questioning and listening skills, fostering a culture of empathy, collaboration, and positive change. Target Readers and Benefits: This book is tailored for professionals, educators, students, and individuals aiming to enhance their communication prowess. Professionals will refine their leadership and teamwork, educators will create engaging learning environments, and students will develop essential life skills. Readers will benefit from improved relationships, enhanced problem-solving, and a profound impact on personal and professional spheres, making this book an indispensable guide for anyone seeking mastery in the art of communication
Author: Esther Fusco Publisher: Teachers College Press ISBN: 0807771058 Category : Education Languages : en Pages : 161
Book Description
This practical guide provides teachers with a step-by-step process for implementing a set of questioning strategies known as the Questioning Cycle. This strategy supports teachers in planning and asking questions, assessing students' responses, and following up those responses with more questions to extend thinking. --from publisher description.
Author: Francis M. Quinn Publisher: Nelson Thornes ISBN: 9780748738953 Category : Medical Languages : en Pages : 598
Book Description
This book, now in its fourth edition, has been updated to include material focused on evidence-based practice. Covering the complete spectrum of education as applied to nursing and health care professions, this book maintains the blend of theoretical principles and practical applications that has proved successful over the preceding three editions. Among the important developments discussed are the replacement of UKCC and the four National Boards with a new Nursing and Midwifery Council, the initiative to establish the National Institute for Clinical Excellence and the move to incorporate clinical effectiveness into the clinical governance framework. Frank Quinn brings together all the major changes that apply to educators within the National Health Service, making this essential textbook an authoritative source of guidance, up-to-date information and reference.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 74
Book Description
‘Diagnosis: A Key Skill for Leadership (Transforming Managers into Inspirational Leaders)’ is a comprehensive guide for leaders and managers looking to enhance their diagnostic skills in the context of Leadership. The book explores the importance of assessing an individual's development level, understanding their competence and commitment, and adapting leadership styles accordingly. Through practical examples, tools, and strategies, readers learn how to diagnose development levels effectively, tailor their leadership approach to meet individual needs, and lead with confidence. Each chapter offers actionable insights, interactive exercises, and reflection questions to help readers apply the concepts in their own leadership practice. Whether you're a seasoned executive or a frontline manager, this book will empower you to become a more effective leader and achieve greater success in leading your team.
Author: Barefoot Collective (South Africa) Publisher: The Barefoot Collective ISBN: 0620432403 Category : Organizational change Languages : en Pages : 174
Book Description
"This is a practical, do-it-yourself guide for leaders and facilitators wanting to help organisations to function and to develop in more healthy, human and effective ways as they strive to make their contributions to a more humane society. It has been developed by the Barefoot Collective. The guide, with its supporting website, includes tried and tested concepts, approaches, stories and activities. It's purpose is to help stimulate and enrich the practice of anyone supporting organisations and social movements in their challenges of working, learning, growing and changing to meet the needs of our complex world. Although it is aimed at leaders and facilitators of civil society organisations, we hope it will be useful to anyone interested in fostering healthy human organisation in any sphere of life"--Barefoot Collective website.
Author: Martin Renton Publisher: Corwin Press ISBN: 1506376568 Category : Education Languages : en Pages : 350
Book Description
Better questioning for better learning Questioning is a process that sparks discussion and encourages deeper thinking. Effective questioning builds on students’ natural curiosity, moving them out of their comfort zone and into the learning zone in a purposeful, accessible way. It also models the process of good thinking and fosters a culture of high expectations. Like any skill, questioning takes practice. With this insightful guide, you’ll reframe your thinking and fine-tune the three essential questioning skills—know your intent, plan your responses, and stay purposefully silent—to elicit noticeably improved responses from students. Features include · Questioning sequences that work in any discipline · Techniques for deepening learning through questioning · Organizational strategies for pair, small-group, and whole-class dialogues · Best practices for balancing questioning, thinking tools, and strategic silences · Exercises, activities, and review and reflection sections High-quality questioning supports a culture in which students are not only challenged, but expect to be challenged, and where they flourish intellectually. Through your questioning, you’ll give them the tools they need to become thoughtful, confident, and independent learners.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 133
Book Description
‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author
Author: Jackie Acree Walsh Publisher: ASCD ISBN: 1416621628 Category : Education Languages : en Pages : 237
Book Description
What type of questioning invigorates and sustains productive discussions? That’s what Jackie Acree Walsh and Beth Dankert Sattes ask as they begin a passionate exploration of questioning as the beating heart of thoughtful discussions. Questioning and discussion are important components of classroom instruction that work in tandem to push learning forward and move students from passive participants to active meaning-makers. Walsh and Sattes argue that the skills students develop through questioning and discussion are critical to academic achievement, career success, and active citizenship in a democratic society. They also have great potential to engage students at the highest levels of thinking and learning. The extent to which this potential is realized, of course, depends on individual teachers who embrace these practices, make them their own, and realize that this process requires a true partnership with students. With that in mind, Questioning for Classroom Discussion presents and analyzes the DNA of productive discussions—teacher-guided, small-group, and student-driven.
Author: Gerard Assey
Author: Gerard Assey
Author: Gerard Assey
Author: Kevin J. Murphy
Author: Esther Fusco
Author: Francis M. Quinn
Author: Gerard Assey
Author: Barefoot Collective (South Africa)
Author: Martin Renton
Author: Gerard Assey
Author: Jackie Acree Walsh