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Author: John Formica Publisher: ISBN: 9780982652664 Category : Business & Economics Languages : en Pages : 114
Book Description
Today, customers want more than just to be served. They desire a memorable experience that is unique and different. "Making the Customer Experience Magical Now!" is filled with practical, applicable and rewarding action tips that are used by service industry leaders such as Disney, Starbucks, and others to engage the hearts of your people, attract more customers, build customer loyalty and differentiate your organization from your competition. Leaders, teams, businesses, and organizations will be inspired and empowered to achieve extraordinary "Magical" results today! "In the spirit of Wait Disney who said, 'You can teach anyone anything if you entertain them, ' John has successfully created the magical lessons while thoroughly entertaining the reader. He adds a personal touch from his real life experiences to help any organization make the customer experience magical." Ed Tubal, CEO, Licensed Franchisee Sonny's Bar B Q Restaurants
Author: John Formica Publisher: ISBN: 9780982652664 Category : Business & Economics Languages : en Pages : 114
Book Description
Today, customers want more than just to be served. They desire a memorable experience that is unique and different. "Making the Customer Experience Magical Now!" is filled with practical, applicable and rewarding action tips that are used by service industry leaders such as Disney, Starbucks, and others to engage the hearts of your people, attract more customers, build customer loyalty and differentiate your organization from your competition. Leaders, teams, businesses, and organizations will be inspired and empowered to achieve extraordinary "Magical" results today! "In the spirit of Wait Disney who said, 'You can teach anyone anything if you entertain them, ' John has successfully created the magical lessons while thoroughly entertaining the reader. He adds a personal touch from his real life experiences to help any organization make the customer experience magical." Ed Tubal, CEO, Licensed Franchisee Sonny's Bar B Q Restaurants
Author: Lee Cockerell Publisher: Currency ISBN: 0385523866 Category : Business & Economics Languages : en Pages : 290
Book Description
“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.
Author: Dallas Clayton Publisher: Candlewick Press ISBN: 0763665894 Category : Juvenile Fiction Languages : en Pages : 112
Book Description
From from an exciting new face in children’s literature, Dallas Clayton, comes a book of illustrated poems full of wisdom, wonder, and whimsy. A boy with a beard tries to stay six forever. A frightful monster lives a million miles away, but is equally scared of you. A magic rope hangs from the sky, next to a sign saying "Give me a try." In this brightly illustrated selection of playful, often provocative poems, ideas run the gamut from stopping your lightning-fast running to help others keep up, imagining a store that sells colors never before made, or admitting you’ll never know all the answers (and sleeping better at night). Following the runaway success of his self-published debut, Dallas Clayton’s quirky, captivating collection makes it clear that this rising talent, whose work has evoked comparisons to Dr. Seuss, Maurice Sendak, and Shel Silverstein, exudes a spirit and style all his own.
Author: Diane Berenbaum Publisher: Wiley + ORM ISBN: 1118047354 Category : Business & Economics Languages : en Pages : 179
Book Description
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com
Author: David Morey Publisher: Mango Media Inc. ISBN: 1633537358 Category : Business & Economics Languages : en Pages : 236
Book Description
Three experts from the worlds of magic and business strategy share the secrets to conjuring innovation and shattering expectations. Your organization may employ hundreds, even thousands. You may be experiencing growth and hitting your revenue targets. But unless you are creating magic for your customers—like Disney, Apple, and Amazon—you are not the innovation leader you need to be in today’s marketplace. In Creating Business Magic, a corporate strategist, a former acting CIA director, and a world-renowned magician share their secrets to success. Each chapter opens with a legendary magic act—from Harry Houdini to Pen and Teller—and explores how the same principles and techniques can be deployed to create a fertile environment for disruptive innovation and propel a company light years ahead of the competition. "The authors illuminate the power of perception, ways to innovate, to think out of the box, break down conceptual barriers, and finally bring out the magician inside all of us.” —from the introduction by David Copperfied
Author: Disney Institute Publisher: ISBN: Category : Business & Economics Languages : en Pages : 212
Book Description
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Author: T. Thorn Coyle Publisher: Weiser Books ISBN: 1609258355 Category : Body, Mind & Spirit Languages : en Pages : 258
Book Description
Do you have the sense that you were born to do something more with your life but you don’t know what that is? Do you long to step into your power and live a life of passion? Do you wish to be of greater service? Are you willing to follow your soul's desire? Join master teacher, Pagan, and mystic T. Thorn Coyle in activating the magical formula known the Four Powers of the Sphinx. These four powers — To Know, To Will, To Dare, and To Keep Silence — help bring about a profound shift in how we view and move through the world. They will point you toward your highest purpose and show you what to do, both practically and spiritually, once you’ve found it. They will lead you to a life of magic. Find your soul’s work. Follow desire. Live a life that matters. From the introduction: "Working magic means showing up with your demons and your divinity, your sorrow and your joy. Alchemy only happens when we are willing to go through the processes of gathering together, refining, pouring, and solidifying. In the end, we have something fine to hold."
Author: Harley Manning Publisher: Houghton Mifflin Harcourt ISBN: 0547913982 Category : Business & Economics Languages : en Pages : 275
Book Description
For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research.
Author: Philip Carr-Gomm Publisher: Abrams ISBN: 1590207602 Category : Body, Mind & Spirit Languages : en Pages : 550
Book Description
A guide to England’s rich history of magical lore and practice “for readers of works like Harry Potter who have grown up a bit into wanting to know more” (The Hermetic Library). Through experiments to try and places to visit, as well as a historical exploration of magic and interviews with leading magicians, The Book of English Magic will introduce you to the extraordinary world that lies beneath the surface. Magic runs through the veins of English history, part of daily life from the earliest Arthurian legends to Aleister Crowley to the novels of Tolkien and Philip Pullman, and from the Druids to Freemasonry and beyond. Richly illustrated and deeply knowledgeable, this book is an invaluable source for anyone curious about magic and wizardry, or for sophisticated practitioners seeking to expand their knowledge. “Playful and serious, respectful and amused . . . this will remain the standard work for years to come.” —The Sunday Telegraph “A magical mystery tour.” —The Times “Fabulous.” —Daily Express “Lucid and wonderfully easy to read . . . While it is indeed a perfect book for the ‘intelligent novice’ it’s far more than that—it’s a serious, in-depth survey of a massive topic.” —WitchVox “An accessible and immensely readable book . . . A fascinating insight into a hidden world.” —Booksquawk
Author: John Formica
Author: John Formica
Author: Lee Cockerell
Author: Shep Hyken
Author: Dallas Clayton
Author: Diane Berenbaum
Author: David Morey
Author: Disney Institute
Author: T. Thorn Coyle
Author: Harley Manning
Author: Philip Carr-Gomm