Crucial Conversations: Tools for Talking When Stakes are High, Third Edition PDF Download

Author: Joseph Grenny
Publisher: McGraw Hill Professional
ISBN: 1260474194
Category : Business & Economics
Languages : en
Pages : 332

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Book Description
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Author: Scott Harvey
Publisher: Morgan James Publishing
ISBN: 1636980163
Category : Business & Economics
Languages : en
Pages : 133

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Book Description
Effective communication is often the first thing to be abandoned in times of crisis, panic, and stress. What if it didn’t have to be that way? As an FBI-trained hostage negotiator and public information officer for 20 years, Scott Harvey built a career on his ability to communicate his way through any crisis. In Silence Kills, he demonstrates how simple (but not easy) it is to communicate through the daily crises that happen in any organization. Silence Kills takes motivated individuals back to the basics of communication that will work in ANY situation. Harvey’s professional experience shapes his techniques as he outlines how to develop a communication style that works in any situation—especially times of stress. Silence Kills is an essential training guide, providing readers the tools to understand: The hidden consequences of silence How stress & fear impact a message The secret superpower of great communicators Three strategies for building trust & rapport The right tactics for delivering a message How to be prepared for any situation Master the skills and strategies to speak up, share a message, and confidently lead with Silence Kills.

Author: Mark Griffin
Publisher: Piatkus
ISBN: 0349428948
Category : Fiction
Languages : en
Pages : 400

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Book Description
A killer so clever, nobody hears the screams . . . When the mutilated body of a woman is discovered in her home, DCI Bishop from the Met murder squad is called in to oversee the case. The horrific killing bears a striking resemblance to three other murders years before, but the cases were never solved. Bishop knows they need the help of Holly Wakefield, a criminal psychologist who specialises in getting inside the minds of serial killers. The grisly murders occur every three years, but it is the stick-man drawing left at each crime scene that has the police baffled. A post-mortem also detects a cocktail of drugs that can leave a victim screaming in silence. No one would have heard their cries for help. Holly suspects that they are a missing a vital clue that links the victims. But can she discover the link before the killer comes knocking at her door? The twisty, heart-racing new serial killer thriller in the Holly Wakefield series, perfect for fans of Robert Bryndza, Angela Marsons and Stuart MacBride. PRAISE FOR THE HOLLY WAKEFIELD THRILLERS: 'A thrilling new talent' PETER JAMES 'Creepy, twisted and gripping' SUN 'Dark, compelling' M. W. CRAVEN 'Mightily impressive . . . Deviously plotted' DAILY MAIL 'Utterly compelling' LESLEY KARA 'As many twists and turns as a rollercoaster!' AMY LLOYD

Author: Lee Gutkind
Publisher:
ISBN: 9780870745188
Category : Communication
Languages : en
Pages : 0

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Book Description
The dozen personal essays in this collection, from patients and their caregivers, nurses, social workers, and physicians, address the devastating human results that can occur from a lack of communication and understanding among those in the health care profession. Medical error--much of it traceable to simple lack of communication--costs billions of dollars each year, in addition to the less quantifiable costs of the loss of trust in doctor-patient relationships and the decline in morale among health care professionals. These powerful stories illustrate the need to find ways to break these potentially lethal silences. In "Mrs. Kelly," a doctor obeying his superior's order sends a man home from the emergency room against his better judgment, agonizes over his decision, and later calls the man's widow to apologize. In "In Praise of Osmosis," a critical-care nurse pressures a hospital's hierarchy to authorize the continuous renal replacement therapy her patient needs to prevent imminent and irreversible damage to his kidneys. In "You Have the Right to Remain Silent," an inmate's sister must fight her way through miles of red tape to get treatment for the Hepatitis-C her brother contracted in prison. Inspired by groundbreaking research by VitalSmarts, a global leader in organizational performance and leadership, and the American Association of Critical-Care Nurses (AACN), and supported by the Jewish Healthcare Foundation, Lee Gutkind, editor of the journal Creative Nonfiction, has collected the essays in this volume--with the hope that these voices, speaking out, taking action and risks, will inspire others to make changes that will improve communication within our troubled health caresystem.

Author: Eben L. Le Roux
Publisher: Xlibris Corporation
ISBN: 1479723010
Category : Fiction
Languages : en
Pages : 309

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Book Description
GAUTENG, South Africa Peter Johnson had only one wish; he wished to be a teacher again. Problem is, he was a hobo and nobody was going to ever employ him. The wealthy Atkinson family was desperately trying to overcome their grief. Not being able to get over the deaths of their twin daughters in a car accident, the husband, Michael, was slowly turning into a monster. Both the Atkinson s and Peter saw their redemption in a miracle event that was coming to town. A heavy thunderstorm however, disrupted people s efforts to get tickets for this event. When the beggar offer the Atkinsons to queue for them in exchange for a ticket, Kathy eagerly accepted. The Pastor however, got seriously injured in a car accident on his way and the event had to be cancelled. When thousands of people started to leave the stadium in disappointment, the beggar became saddened at the commitment of their faith. Still dressed in his pitiable cloths, he took to the stage and challenged their devotion to God over the powerful speakers. You are so concerned in your own personal healing that you would not care if this whole world rots around you, he screamed at them. Being the professional teacher he once was, he followed that with a most powerful speech from the podium. Bruce Ashton, a highly acclaimed television producer, became enthrall by the intellect of the beggar but was told by his bosses; Sorry, God does not sell; sex, money and violence are what s bringing in the money for any television company . Risking his future as a producer and counting only on the wisdom of the beggar, Bruce Ashton persuaded Peter Johnson to take up role in a TV program. Together they started what was to become a very controversial crusade. The hobo s life was never going to be the same again; nor the lives of those who would get involved with his. In this novel, Eben L Le Roux brings people together in a plot that could only be generated by divine intervention. A book so inspiring, motivating, fast paced and thought provoking, it will be hard to put down.

Author: Arthur Simon
Publisher: Wm. B. Eerdmans Publishing
ISBN: 1467457124
Category : Religion
Languages : en
Pages : 402

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Book Description
Have faith. End hunger. Ending hunger is a moral imperative that does not stand alone. Hunger thrives on the racial, social, and economic inequalities that are eating away at the soul of our nation and pulling us apart. But ending hunger could now become the cause that brings us together across partisan lines to make our economy include everyone and work for everybody. The goal of ending hunger nationwide is not only noble but easily within reach. Taking up this goal could give us a corrective lens, a lens of hope for seeing ourselves and our country in a new way. It could also give us better vision for helping the world overcome extreme hunger and poverty. Our failure to speak and write to members of Congress about hunger consigns millions of people here and abroad to diminished lives and premature death, so it is a silence that kills. We can break that silence by urging the nation’s leaders to help end hunger and humanize our economy. This book addresses all people of goodwill, including agnostics and atheists, but with a special word of concern for religious people—Christians in particular—who help through charity, but neglect to use the power of their citizenship against hunger.

Author: Alex Michaelides
Publisher: Celadon Books
ISBN: 1250301718
Category : Fiction
Languages : en
Pages : 322

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Book Description
**THE INSTANT #1 NEW YORK TIMES BESTSELLER** "An unforgettable—and Hollywood-bound—new thriller... A mix of Hitchcockian suspense, Agatha Christie plotting, and Greek tragedy." —Entertainment Weekly The Silent Patient is a shocking psychological thriller of a woman’s act of violence against her husband—and of the therapist obsessed with uncovering her motive. Alicia Berenson’s life is seemingly perfect. A famous painter married to an in-demand fashion photographer, she lives in a grand house with big windows overlooking a park in one of London’s most desirable areas. One evening her husband Gabriel returns home late from a fashion shoot, and Alicia shoots him five times in the face, and then never speaks another word. Alicia’s refusal to talk, or give any kind of explanation, turns a domestic tragedy into something far grander, a mystery that captures the public imagination and casts Alicia into notoriety. The price of her art skyrockets, and she, the silent patient, is hidden away from the tabloids and spotlight at the Grove, a secure forensic unit in North London. Theo Faber is a criminal psychotherapist who has waited a long time for the opportunity to work with Alicia. His determination to get her to talk and unravel the mystery of why she shot her husband takes him down a twisting path into his own motivations—a search for the truth that threatens to consume him....

Author: Carole Lawrence
Publisher: Pinnacle Books
ISBN: 0786029129
Category : Fiction
Languages : en
Pages : 400

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Book Description
Everyone Has What He Wants The killer picks her up in a Manhattan night club. Another trendy victim of the latest downtown scene. Young. Fresh. Healthy. Perfect. The police find her body in a Bronx park. Pale as a ghost. Peaceful in death. Her life has been drained away. Slowly. Methodically. Brilliantly. . . No One Survives What He Takes NYPD profiler Lee Campbell has seen the gruesome handiwork of the most deranged criminal minds. But this is something new. Something unbelievably twisted. A blood-obsessed lunatic who chooses his victims with deadly, loving care--and forces Campbell to confront the demons in his own life. No matter who wins this game, there will be blood. . . Praise for C. E. Lawrence and Silent Screams "Pulse-racing, first-rate. . .a wild ride down a dark road."–-John Lutz "Lawrence delivers finely honed suspense with unique twists."--Katherine Ramsland "A dark, intriguing thriller."--Publishers Weekly "Lawrence nails you to your seat."--Gayle Lynds

Author: Ilya Kaminsky
Publisher: Graywolf Press
ISBN: 1555978800
Category : Poetry
Languages : en
Pages : 80

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Book Description
Ilya Kaminsky’s astonishing parable in poems asks us, What is silence? Deaf Republic opens in an occupied country in a time of political unrest. When soldiers breaking up a protest kill a deaf boy, Petya, the gunshot becomes the last thing the citizens hear—they all have gone deaf, and their dissent becomes coordinated by sign language. The story follows the private lives of townspeople encircled by public violence: a newly married couple, Alfonso and Sonya, expecting a child; the brash Momma Galya, instigating the insurgency from her puppet theater; and Galya’s girls, heroically teaching signing by day and by night luring soldiers one by one to their deaths behind the curtain. At once a love story, an elegy, and an urgent plea, Ilya Kaminsky’s long-awaited Deaf Republic confronts our time’s vicious atrocities and our collective silence in the face of them.

Author: Diana J. Mason
Publisher: Elsevier Health Sciences
ISBN: 0323244785
Category : Medical
Languages : en
Pages : 829

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Book Description
Featuring analysis of healthcare issues and first-person stories, Policy & Politics in Nursing and Health Care helps you develop skills in influencing policy in today’s changing health care environment. 145 expert contributors present a wide range of topics in policies and politics, providing a more complete background than can be found in any other policy textbook on the market. Discussions include the latest updates on conflict management, health economics, lobbying, the use of media, and working with communities for change. The revised reprint includes a new appendix with coverage of the new Affordable Care Act. With these insights and strategies, you’ll be prepared to play a leadership role in the four spheres in which nurses are politically active: the workplace, government, professional organizations, and the community. Up-to-date coverage on the Affordable Care Act in an Appendix new to the revised reprint. Comprehensive coverage of healthcare policies and politics provides a broader understanding of nursing leadership and political activism, as well as complex business and financial issues. Expert authors make up a virtual Nursing Who's Who in healthcare policy, sharing information and personal perspectives gained in the crafting of healthcare policy. Taking Action essays include personal accounts of how nurses have participated in politics and what they have accomplished. Winner of several American Journal of Nursing "Book of the Year" awards! A new Appendix on the Affordable Care Act, its implementation as of mid-2013, and the implications for nursing, is included in the revised reprint. 18 new chapters ensure that you have the most up-to-date information on policy and politics. The latest information and perspectives are provided by nursing leaders who influenced health care reform with the Patient Protection and Affordable Care Act of 2010.