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Author: Publisher: ISBN: 9781735314006 Category : Languages : en Pages :
Book Description
This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of six core functions and offers frameworks for creating a new, or refining an existing, customer experience (CX) management program.
Author: Publisher: ISBN: 9781735314006 Category : Languages : en Pages :
Book Description
This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of six core functions and offers frameworks for creating a new, or refining an existing, customer experience (CX) management program.
Author: Publisher: ISBN: 9781735314020 Category : Languages : en Pages : 265
Book Description
This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of eight core functions and offers frameworks for creating a new, or refining an existing, CX program.
Author: Nihat Tavşan Publisher: Tasora Books ISBN: 9781934690956 Category : Business & Economics Languages : en Pages : 300
Book Description
We are passing through a paradigm shift and surviving in this upcoming paradigm doesn't seem possible through traditional marketing and management strategies. Today being brand is not a privilege any more, there are dozens of reliable brands almost in every industry. But still businesses need to differentiate and outperform the competition but how?
Author: Isabella Villani Publisher: John Wiley & Sons ISBN: 0730368386 Category : Business & Economics Languages : en Pages : 237
Book Description
Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers’ loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments. • Shows you how to address dimensions of diversity in the customer base • Outlines customer journey mapping • Discusses the implications of customers’ omnichannel engagement • Addresses the importance of positive employee experience in establishing a supportive CX culture. Transform Customer Experience explains why you need to embed customer experience in your organisation and shows you how to do it.
Author: Mou Chakraborty Publisher: Bloomsbury Publishing USA ISBN: Category : Language Arts & Disciplines Languages : en Pages : 142
Book Description
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Author: Rick Curtis Publisher: Crown ISBN: 1400053099 Category : Sports & Recreation Languages : en Pages : 450
Book Description
This thoroughly researched yet accessible backpacking book offers a complete view of backpacking today, exploring everything from how to plan a trip and select gear to emergency procedures and first-aid care in the field A revised, updated, and comprehensive guide to backpacking with a complete view of modern-day backpacking, The Backpacker’s Field Manual covers the best in gear, first aid, and Leave No Trace camping, and also includes chapters dedicated to trip planning, cooking and nutrition, hygiene and water purification, and more. Whether you’re about to set off on your first hike or have been camping for decades, The Backpacker’s Field Manual is an indispensable guide for trip planning strategies and also works as a quick reference on the trail for: • Back-country skills: how to forecast the weather, identify trees, bear-proof your campsite, wrap an injured ankle, and more—with over one hundred illustrations to guide you • Tricks of the trail: time-tested practical lessons learned along the way • Going ultra-light: downsizing suggestions for those who want to lighten up Every traveler knows that space in a backpack is limited, so on your next trip, carry the only guide you'll ever need—this one—and take to the great outdoors with confidence.
Author: Roy Barnes Publisher: John Wiley & Sons ISBN: 1118756045 Category : Business & Economics Languages : en Pages : 360
Book Description
Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential tokeeping your business relevant. Today's business owners need toknow how to connect and engage with their customers through avariety of different channels, including online reviews and word ofmouth. Customer Experience For Dummies helps you listen toyour customers and offers friendly, practical, andeasy-to-implement solutions for incorporating customer engagementinto your business plans and keep the crowds singing yourpraises. The book will show you simple and attainable ways to increasecustomer experience and generate sales growth, competitiveadvantage, and profitability. You'll get the know-how tosuccessfully optimize social media to create more loyal customers,provide feedback that keeps them coming back for more, become atrustworthy and transparent entity that receives positive reviews,and so much more. Gives you the tools you need to target customers moreprecisely Helps you implement new social and mobile strategies Shows you how to generate and maintain customer loyalty inorder to achieve success through multiple channels Explains how a fully-engaged customer can help you outperformthe competition Learn how to respond effectively to customer feedback Your brand's reputation and success is your lifeblood, andCustomer Experience For Dummies shows you how to stayrelevant, add value, and win and retain customers.
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Author: David D. Fish
Author: Alan Pennington
Author: Nihat Tavşan
Author: Isabella Villani
Author: Mou Chakraborty
Author: Rick Curtis
Author: Joseph L. Rogers
Author: Roy Barnes